Best Western Plus Waxahachie Inn & Suites offers a mix of experiences for its guests. Many appreciate the clean rooms and friendly staff, highlighting the pleasant pool area and the variety of healthy breakfast options. The larger flat-screen TVs and comfortable beds are also noted as positives. However, several reviews indicate that the hotel shows signs of wear, with issues like cracked tiles, worn carpets, and outdated furnishings. Some guests experienced problems with basic amenities, such as malfunctioning TV remotes and limited customer service at the front desk. While the location is convenient, close to restaurants and shops, there are concerns about maintenance, with reports of the pool being out of service during hot weather. Overall, while some guests enjoyed their stay and found the pricing reasonable, others feel that the hotel needs improvements in both its facilities and customer service to enhance the guest experience.
4 stars only because Stacy at the front desk is amazing. What would have been a horrible 2 night stay she made great! People like Stacy are hard to find in hospitality anymore. A big thank you for fixing our screw up and my stay better. I hope you get recognized for your work!
Was a pretty quiet night. The only complaint is that the sink in the bathroom was cracked. They didn’t bother replacing it. They just sealed some invisible stuff over it. The remote control was troublesome but eventually manageable.
