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July 2023 by Joey and Taryn
I do NOT love submitting negative reviews but this one has a sweet spot. Destini that works the floor/sales at CA Wilson is exceptional!! She was kind to my children, she is knowledgeable about products, and she advocated for us in a difficult situation! She is a special person and I hope they are grateful for how much professionalism and commitment to service she exhibits. Thank you Destini for conducting yourself with grace, respect, and love!
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June 2023 by Kareni you Neidich
Me and my spouse have bought several appliances from CA Wilson in the last 3 years. We never experienced any problems in store with purchasing or the customer service in that aspect. The problem comes in when you have to have your appliance repaired. My dryer that I purchased from them a little over a year ago, has stopped working 3 times and all three times the process of getting the parts ordered and the repair scheduled have been less than acceptable. April, who oversees ordering parts and scheduling the repair does not do her job well, you will have to call and check on the status, you will have to call to get it scheduled. It’s now been 6 weeks since it stopped working for the third time- this time they realized while repairing it the second time that a wire would need to be replaced and I was told they would be ordering the part and coming to fix it, there has been no call from them to me. I’ve called several times to check on the status and still it has not been scheduled to be fixed. Do yourself a favor and avoid purchasing your appliances from this store.
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June 2023 by Sierra Laake
After spending an entire morning at big box stores, looking for a refrigerator to take home, we finally decided to stop at C A Wilson's and I'm glad we did. Destini found exactly what we needed AND we got to take home a fridge all within 45 minutes. This will definitely be our go to for appliances!
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May 2023 by Marie K.
We bought a new Whirlpool refrigerator from CA Wilson, even bought the extended warranty. It is a lemon right out of the box, almost 7 months later it still freezes up and stops cooling. Whirlpool won't replace it until they have done everything possible to fix it . I went back to the store and the manager wouldn't even come out and talk to me about it. The only repair man that they have has been here so many times I can't count. He's replaced every replaceable part in it. The main board was on back order so wow that wasn't fun. Every few weeks he has to come out and thaw it, so I have to unload and reload it for him to do that Every time. It runs constantly raising my electric bill, cant put a price on all the food lost. As of today the repair man had surgery and can't work, whirlpool is backed up and I'm about to loose more food. The lady on the phone says she'll have the repair man call when he comes back to work and that's all we can do. $2,000.00 and 7 months later it look like buying local isn't worth it after all.
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December 2022 by Rainey Skipper
Great price, very helpful with what we needed. Installed on time. We purchased a dish washer. Great small town business that has values. We wanted to support a small local business rather that the big box stores and it was worth it. We felt like a customer that they cared about. Highly recommend
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July 2022 by Terri/Mike Szekely
Bought a speed queen front loader …best machine ever, so quiet, the store has been he best prices and nice people did a great job helping us , got the machine in quickly Definitely the place to go for your next appliance
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April 2022 by Derek
Update: Sent a tech from a different company out after I left the below 1 star review. Did not contact me to see my availability, I just received a text saying an appointment was setup. It's unfortunate I had to leave a review to get anything done, but thanks for finally sending someone out.Only has one service tech for warranty work that has been out for months. Promised to call back several times with no follow up. The initial sale might be fine, but warranty services are non existent.
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April 2022 by Texas Patriot
Friendly and fast service, got me and my client in and out with a new commercial washer in no time. Will suggest this business to ALL my customers.
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March 2022 by Eric Eylar
My wife and I recently bought a washer and dryer from here. We had an issue with the dryer but had an awesome experience working with April to get the issue resolved. In my experience the customer service was above and beyond and we will definitely go back if we need other appliances in the future.
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March 2022 by John Dawson
Great family-owned business actually has inventory in stock you don't have to wait weeks to get it such a blessing
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January 2022 by Gay D.
Helpful, friendly staff provided excellent service. They followed through on everything they promised. I'll absolutely be returning in the future.
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November 2021 by Belvia Barham
I called and received great customer service. I explained to Justin what I was looking for and he sent my email several choices of washer/dryers that might fit the bill and I found the perfect pair without even leaving my home (30 miles away). Their prices were competitive with big box stores. They delivered and hauled off the old and the delivery men were polite and efficient too. I couldn't have ask for more they have a life long customer here!!!
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August 2021 by Davis Davis
Some of the worst customer service I have dealt with. Came out on a Friday and said he will need to check on the parts and will get me an estimate. No problem there at all.Never heard back so I called Monday, Tuesday, Wednesday and finally go them to give me an estimate on Thursday.Never got a call back after leaving messages. Never got anyone to call me back even after they said "I will have an estimate to you before the day ends"And April Copper is by far the worst person to deal will.Service department SUCKS!
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July 2021 by Ruth Hill
Super quick turnaround after ordering our new refrigerator. Price was lower than most “big box” stores. Amazing customer service. Arrived on time and super friendly. We’ll be back!
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July 2021 by R Swenson
Great family owned business. We will always pick a place like CA Wilson over big box stores.Blanton did a great job helping us pick out what we needed. Delivery and installation of appliances and our bed was done on time and quickly.
