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March 2024 by Danielle H.
I had a wonderful experience!! The whole process took less than 20 minutes. Customer Service was definitely a 10!!
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February 2024 by Dennis Ureche
Elmore and the rest of the staff were very friendly and helpful.
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February 2024 by Asher Holland
I had an issue with my rental and Elmore was able to get me a new car the next day!
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February 2024 by Asher H.
I had a minor issue with my rental and the branch manager was able to get my set up with a new vehicle the next day!
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February 2024 by Max Lamantia
Our initial experience on pickup was less than stellar. The vehicle only had a half of a tank of gas and had a flat tire that we didn't know about until we woke up the next morning. Since the next morning was a weekend, the local office wasn't open so all of my calls were routed to corporate. All of corporate's solutions either would have cost me money or required that I drive an hour one way to the airport to change the car, so I gave up. On Monday when the local office reopened, I got through to Elmore and had an absolutely fantastic experience. He came to my house, pumped up the tire, took the car to get the tire changed, and returned the car same day. As frustrated as the weekend was without the car, Elmore ultimately made it right.
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February 2024 by Karol Moreno
Loved the customer service they took care of me right away. The experience was enjoyable beginning to end !!
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February 2024 by Carl Wessels
Excellent experience. Helpful professional staff. Thanks again Greg.
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January 2024 by Greg Block
Always easy to get my rental set up. Always awesome and friendly service. Can't say enough about how well I'm taken care of every time.
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January 2024 by Mystery Man 2
I would hate to say cause they seem like nice people. But sometimes, thats what you gotta do to make money. I am displeased that they, without notifying me, charged me over 100 dollars without informing me that insurance limit has been exeeded. I have not recieved any kind of invoice for the charges or nothing, they charged me right then and there. So one star seems appropriate for this matter.
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December 2023 by Merciless Thunder
Best customer service I have ever experienced anywhere. Easy from start to finish. Wonderful Camry made my life much easier. Thank you guys.
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December 2023 by Itsallahoax
They tried the bait and switch trick when I arrived. I had not seen that deceptive practice since the '70s. It didn't work back then either.
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December 2023 by Steve Cockrell
Poor vehicle condition. $ different low tread tires on the truck. Staff told me this was normal. THis endangers my family and the other drivers on the road.
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December 2023 by Melissa Garcia
Do not recommend. Just spoke with Greg the manager and he was not willing to reach out to my insurance for the payment. He wants to charge me and for me to get reimbursed. It's funny how they call me on the 11th to tell me a rental is due on the 8th. Great communication at this location! I won't be renting here again!
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December 2023 by Leo Perez
I will go one every location this review is for location in Red oak to Freddie manager went to this location to get my car as we did the walk around I told him did he get this damage his response was I told you it has minor damages I took his word that he noted the two missing hud caps cracked windshield dent scratch on rear panel came to find out after dripping car back off they trying now to say the dent is caused by I called and spoke with Freddie why is he making false reports he told me that you knew it had minor damage his response was I wish I was the one you checked car back in cause I did tell you that and yes this vehicle had the damages now when I try to call and speck with him no response or he always at lunch called to get my rental agreement they claim they don’t have and can’t give it to me and the employee I spoke to said the best advice I can give you is call damage report claims Cruz tell him to call our office so we can make this right sounds like insurance fraud or let’s stick it to the next person who rents a car with damages stay away from all locations of enterprise don’t want the same headaches for anyone else
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December 2023 by Debbie McAdams
I was given a car that reeked of cigarette smoke and when I told them about it they only wanted to give me a day discount. It was horrible my family wouldn't even ride in the car.