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April 2024 by Sam Sengaiya
Fast service and accurate replenishment. Propane cost cheaper compared to other dealers. Very satisfied.
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February 2024 by Jose Delgado
I want to work with you, I'm from Colombia, I work a lot with propane...
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November 2023 by kay eagans
I called today, Thursday, 10/26/2023 at 4:57 pm to make a payment. Went through the IVR and said wait time was 3-5 minutes. Waited about 1 minute when someone picked up the phone and immediately hung up. Of course I call back and got the after hours message. This is absolutely HORRIBLE CUSTOMER SERVICE. I understand people may want to get off at a certain time, but having worked in a call center before, you NEVER do that to a customer. This would've taken all of five minutes to collect my payment, but no, your reps are more concerned with leaving at a certain time than actually taking care of the customer. Poor service.
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October 2023 by Scott Weber
The recent automated system is garbage... I canceled my service. Not that they were going to come anyway. An advert card in the mail had a promo code. Their automated ORDER system never asked me for a promo code. I don't know if I got the promo rate (its probably a bait and switch). It did tell me that the automated PAYMENT system needed my account "so here it is"... And read off an 11 digit account so fast I couldn't write it down, would not give an option to repeat it, then IMMEDIATELY transferred me to the PAYMENT system that wanted me to read it back. So naturally, the order didn't/couldn't go through. I contacted them to voice my complaints. So far they have ignored me. But they did send me an automated email asking me "How was your service" (that I didn't get) and write a review. So here it is.
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October 2022 by Lynn Mcneely
We get great service from Ferrell Gas. The customer service representatives are always so polite and efficient. And the delivery drivers are very thoughtful of our property. Great company.
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July 2022 by Mortik Washington
I have not had a bad experience with Ferrell Gas. I am happy to say that they are always on time for us and our need for more gas. Keep up the good work Ferrell!
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December 2021 by Eduardo Lizarraga
We try set service with this company the sales lady in the other line she was very unhelpful rude and disrespectful . I will take my business somewhere else.
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February 2020 by Trish B.
They said they would come out to deliver gas and now 8 days later I "may" be on the delivery schedule. I would not recommend this company for propane service. There are lots of other companies that provide this service.
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December 2019 by jeremy cloud
Keep up the great work and fast delivery awsome experience
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December 2019 by KENTHULL
I have been a client since 1987 and I called Ferrell gas for service. They told me they would charge $2.50 per gallon, $45.00 inspection and $250.00 to light my 4 pilots and it would be a 4 day wait and I was out, no heat or hot water. I called a competitor and the price was $1.75 per gallon and no fees. It’s no wonder that they’re in financial trouble! Don’t use these people! Google their stock and you will find they are in dire financial condition. Over a Billion in debt. Dont see how they have the nerve to be so rude and cocky considering this. A very mismanaged company
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December 2018 by Driller Fiegel
Competitive prices and outstanding customer service. They are always here when I need them.
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December 2018 by Ashley Lewis
This is the worst operated business ever. They showed up at my mother's house told her it was too muddy to deliver to her, she has a paved drive, there is 33 feet max from the end of her drive to her tank According to the driver he had a 100 ft. hose. I don't see how any mud would of been an issue. Esp since there was none in the way. They assured my mom twice on 2 different occasions when she called to speak with rep. that someone would call her back. No one did. leaving my and 88 year old grandmother without gas & without heat over the Christmas break. Initial service was scheduled in plenty of time. They were also sure to charge her the $244.86 for the service and gas she never received. Despicable customer service.
