First Convenience Bank is a strong and stable community bank offering convenient locations with extended hours. It provides online and mobile banking, along with a variety of accounts, loans, and credit cards. Local branch employees are frequently described as exceptional, knowledgeable, friendly, and helpful, often providing great customer service and quickly resolving issues. However, contacting the main bank by telephone can be difficult, with long wait times. Many customers report positive, long-term experiences with staff who go above and beyond.
Shout out and thanks to Anniese Jenkins at the Waxahachie branch, thank you for your call and going above and beyond! A+ service on my business account. As an over decade long customer of 1st Convenience bank...Thank you! I appreciate you and your watching out for my accounts like that! I really appreciate it!
August 2023
I absolutely love this bank! The staff is friendly and helpful. If there’s an issues they are always quick and helpful to resolve the problem.
July 2023
The staff were very helpful! However, the location was understaffed resulting in a long wait for service.
