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October 2023 by J Henriquez
Made a purchase from this company paid warranty for the items purchased we had issues with a love seat call their warranty department never got a response called their customer service they had some one come over look at the love seat but no one ever call me back to provide any update, after 2 months I have called 3 different times they said they are working on it but no estimate date or posible resolution.The communication was horrible and After 4 months of back and forth they replaced my damaged love seat.
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June 2023 by Mike Allen
Exelent quality furniture for a reasonable price.Perfesional staff.
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February 2023 by Liz Preciousone
I enjoyed visiting and shopping around in this place. The Staff is friendly and go out of the way to assist you even during busy times. They have a great sale with great prices on their merchandise! I will visit again soon.
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November 2022 by Megan Kreiter
Was hesitant to visit due to the reviews but glad we did! Jay was fantastic, courteous, and provided excellent customer service! Will visit again
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October 2022 by my azz
1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year an no progress yet now I have SCREWS coming out of my furniture they always say well we will get back with you here it is a year later an nothing has been done I just want my furniture fix as the warranty grants me that’s why I paid for the warranty if any problems comes about but what I don’t understand is why can’t I get my warranty as granted why is it a hassle this makes you not want to come back to them an use their business again an crazy old me was really concerning buying more furniture from them but I think NOT I can’t even get my warranty granted which is a 10 yr warranty so why would I buy anything else
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September 2022 by My A.
1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year an no progress yet now I have SCREWS coming out of my furniture they always say well we will get back with you here it is a year later an nothing has been done I just want my furniture fix as the warranty grants me that's why I paid for the warranty if any problems comes about but what I don't understand is why can't I get my warranty as granted why is it a hassle this makes you not want to come back to them an use their business again an crazy old me was really concerning buying more furniture from them but I think NOT I can't even get my warranty granted which is a 10 yr warranty so why would I buy anything else
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May 2022 by jsbeagles
I have purchased several items from this company as they are convenient. The one outstanding issue with them is continuing poor customer service.I bought a recliner and an extended warranty. The warranty was no good as they stated I had not reported the problem soon enough. The warranty was still in effect. They have a time limit to report problems. I also bought mattresses and the most recent has a 10 year warranty. We are in the second year and the mattress is breaking down. The store wont call you back and you send pictures of the problem and no one ever bothers to answer. I started a file on the mattress in December. Still no response. I am told they are short handed or it is because of Covid.Bought a power lift recliner as I was having surgery. The chair developed problems within a month. They replaced the chair. The second chair has now stopped working. You hear the lift grind, but the chair does not move. This is the replacement chair. I told the company that is was the replacement chair they was told "they did not know what to do about it. Started with it's Covid, no one want to work, etc.If you want poor furniture, poor customer service and poor attitude, shop here.
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May 2022 by David Giaccio
David was awesome good selection and prices right on the furniture. No nonsense.
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August 2021 by ally tallman
BUYERS BEWARE of OWNER! I drove my husband's truck to pick up a table and bench. An employee loaded and strapped down the furniture in the truck bed. When I got home, my husband was upset that the furniture was not properly secured at all! I could have had a wreck or hurt somebody! And my baby was in the truck!My husband drove back to the store to let them be aware of the situation. The owner was rude, unhelpful and in denial. He didn't apologize or acknowledge the problem. As my husband was getting into his truck to leave, the owner came out out of the store and yelled across the parking lot, "A real man wouldn't let his wife pick up furniture."The unprofessionalism is obvious but the blatant disrespect is unacceptable. Instead of admitting fault or simply apologizing, the owner chose to throw a personal insult. A desperate attempt to deflect from his store's mistake.We have bought furniture from them over the last decade. And we're still in shock that our local furniture store treats their community like this.
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August 2021 by Steve Miller
We wanted to spend our money locally so we decided to try this store for our furniture needs. That was a mistake. Customer service is non existent. We actually talked with the owner and not only was customer service not in his vocabulary but he was actually rude. We will not return and after reading other reviews, seems others have had similar experiences. Buyer beware.
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August 2021 by Dawn Buschardt
Knowledgeable staff. Clean.
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April 2021 by Carrie Fain
David Salinas was great! Very well spoken & immaculant. We will most definitely ask for him, when/if we go back.
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March 2021 by Jennifer Bunt
David was so attentive and patient as we worked out what mattress and frame would work for our needs! Excellent service, even at closing time and with our personal shopping challenges. Thank you Sleep Quarters! We are so pleased with our shopping experience with you and look forward to our new purchases.
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March 2021 by L Brown
Very dissatisfied with the bed purchased. Bought a California King mattress that we were told at the time we ordered the bed would work for the frame. It does not work at all. Received wooden slats. When we asked why wooden slats when the display of the bed had metal slats, the owner said the metal ones were just for display purposes only. Have purchased furniture for both business and personal purposes. We will not shop at this establishment anymore.
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March 2021 by Samuel Mandell
Always a good place to look and buy furniture. They are always very helpful.