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December 2023 by Dunja H.
Love the customer service I had to get my toilet cleaned because we overdid it all morning. Does Home Depot have everything we need it. Plus the nice man helped walk me through the process of unclogging the toilet. Very helpful. Highly recommend them.
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October 2023 by Moe K.
Immediately no, just left from attempting to pay my bill of $290 and rejected by the lady with the colorful hair because my balance is $289.95. What? Stupid policy enforced by even more idiotic crew members including Dustin the "manager" returning from break. I'm supremely irritated so much so this location will no longer get my business. Jack azzez. Negative stars.
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November 2022 by J. P.
Avid this location. I have a veterans discount and out of 3 people they couldn't help or figure out. Sent me back to customer service where I had just came from. They weren't interested in doing any job there. Worst attitudes I have encountered in a while. This store isn't interested in helping veterans or anyone else for that matter.
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October 2022 by Jerediah J.
You can't count on them having your pickup order ready for you. The guy before me whose order was supposedly ready had the same issue. I've been waiting 55 minutes. And still waiting with no update from anyone even after asking for one.
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October 2022 by Debbie J.
Went to pu Xmas lights Saturday about 3:30. Had to do self check out because there were no (NONE) checkers. The girl that was assisting self check out said most were taking lunch. Management problem or what? Sucks
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July 2022 by Allison M Dennard
I received amazing customer service from Johnnie today. Above and beyond.
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May 2022 by Kevin C.
Need more self check out! Ridiculous that there are only four stations at self check out. I have lost count of the time that it's been flooded with people needing to check out. I hate how chaotic it is.
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March 2022 by Aj H.
DO NOT USE HOME DEPOT!!They took an order for $30,000+ last August, collected the money up front, and began the install in November. They brought the wrong cabinets, countertops, took out backsplash, left holes in our walls and on top of counters. We were told the countertop we ordered was on back order till the end of January. We called and called till someone finally said they would be here in March, but would install the correct cabinets, trim, and doors before then. No word since. Called today - they don't show they even have an order for us any longer.WHATEVER YOU DO - don't trust them to get back to you. Chase them every day or you will never get it completed.
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January 2022 by Randy D Sparr
On the 20th afternoon I was at the pond behind Home Depot with my dog watching the ducks an looked at the back of Home Depot an saw 3 or 4 guys stealing stuff from Home Depot’s back door. Told police.
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July 2021 by Wendy Mashburn Merritt
This was my favorite home improvement store. I went this evening and not one single register was open, except for self checkout. I do not work there. I am not checking myself out unless you start paying me to do so. This makes me sad. I will be shopping across the street at Lowe’s where they take care of their guests with cashiers. Sorry. Please rethink this non-customer centered plan.
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June 2021 by Emily T.
Haven't ever had a problem here. This one is far better than Lancaster that is usually out of most things I go for.
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May 2021 by Wendy Rozelle Johnson
storm came up and they kept us safe and had the best hospitality. thank u waxahachie people for making this mommy and babies feel safe. great job
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April 2021 by Sandy Rudd
The worst ever
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January 2021 by William B.
Think about the Southwest Airlines commercial where the tag line is "Wanna get away?". The line at this Home Depot is "Wanna be ignored?"After 25 minutes in curbside pickup I see my cabinet and a couple employees looking dumbstruck. Finally one comes out and says to pull down to the pro dock and they want to use a lift to load my cabinet. "They know you're coming."After another 25 minute wait I walk in and a cashier sees me and looks away. I took the cabinet on the pallet jack and loaded it myself. No one said a word. The Mansfield Home Depot is the same distance I'll go there next time, or the Lowes across the street.Forklift driver, his guide with the flags, the curbside guy. No masks.
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April 2020 by Donnie Ray Ricks
Absolutely the worst service of any Home Depot that I have been in. Combine that with arrogant “customer service” employee, and it’s a total waste of time. Save your time, control your blood pressure and set the Mansfield store as favorite. If I absolutely must purchase anything in Waxahachie, I’ll drive across Hwy 77 and buy from Lowe’s.
