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March 2022 by Aj H.
DO NOT USE HOME DEPOT!! They took an order for $30,000+ last August, collected the money up front, and began the install in November. They brought the wrong cabinets, countertops, took out backsplash, left holes in our walls and on top of counters. We were told the countertop we ordered was on back order till the end of January. We called and called till someone finally said they would be here in March, but would install the correct cabinets, trim, and doors before then. No word since. Called today - they don't show they even have an order for us any longer. WHATEVER YOU DO - don't trust them to get back to you. Chase them every day or you will never get it completed.
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October 2021 by Mia M.
I went into this location today with my boyfriend to buy some paint, nails, tape, etc., for his company & the employees were SO. INCREDIBLY. RUDE! I guess they haven't been fired or received any repercussions due to the labor shortages, but I was sincerely appalled at how they treated us. Firstly, there was a caucasian, blonde, & elder woman who works in the paint department that was just unnecessary rude & hostile for no reason at all. I guess she was just frustrated with us for trying to explore our best options given our price point, but she was absolutely the worst! Next, there is a woman named Suzi who works in the Pro Services department that my boyfriend spoke to on the phone before coming to purchase the nails & she approached us & announced loudly in front of the entire store & surrounding employees "I HAVE NEVER SEEN THIS MAN BEFORE IN MY ENTIRE LIFE!" So he proceeded to explain to her that they had spoken on the phone, not in person. She then laughed it off & proceeded to talk to us like we were all just the best of friends. I am usually so incredibly patient with people who work in the customer service industry because I too work in the field, but these two specific employees know nothing about customer service & should receive repercussions for their actions.
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July 2021 by Wendy Mashburn Merritt
This was my favorite home improvement store. I went this evening and not one single register was open, except for self checkout. I do not work there. I am not checking myself out unless you start paying me to do so. This makes me sad. I will be shopping across the street at Lowe’s where they take care of their guests with cashiers. Sorry. Please rethink this non-customer centered plan.
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June 2021 by Emily T.
Haven't ever had a problem here. This one is far better than Lancaster that is usually out of most things I go for.
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May 2021 by Wendy Rozelle Johnson
storm came up and they kept us safe and had the best hospitality. thank u waxahachie people for making this mommy and babies feel safe. great job
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April 2021 by Sandy Rudd
The worst ever
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January 2021 by William B.
Think about the Southwest Airlines commercial where the tag line is "Wanna get away?". The line at this Home Depot is "Wanna be ignored?" After 25 minutes in curbside pickup I see my cabinet and a couple employees looking dumbstruck. Finally one comes out and says to pull down to the pro dock and they want to use a lift to load my cabinet. "They know you're coming." After another 25 minute wait I walk in and a cashier sees me and looks away. I took the cabinet on the pallet jack and loaded it myself. No one said a word. The Mansfield Home Depot is the same distance I'll go there next time, or the Lowes across the street. Forklift driver, his guide with the flags, the curbside guy. No masks.
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October 2020 by Janice Patterson
Do not buy anything from HD that you have HD deliver. HD uses third party companies to do the delivery. Basically once HD has your money they wash their hands of what happens to the customer with delivery service. If your home is damaged you must go through a claims (insurance) company and if the third party delivery company says they did not cause the damage the customer has no recourse. HD Waxahachie manager Anthony told me the insurance company would laugh at him if he cal
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October 2020 by Austins I.
The worst Home Depot of them all I'm here literally everyday and everyday the people at the pro desk have attitude if you don't like ur job get a new one they are more interested in texting or socializing the. Doing phone sales They all need to get fired I drive to Midlothian now to buy all of my material this Home Depot it's so bad.
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July 2020 by Nancy N.
We were looking for a dryer since ours unexpectedly died. Stephen was a huge HUGE help, and we found a dryer with more bells & whistles than anticipated, at less than we dreaded paying. We were able to obtain a floor model with a hefty discount, well within our budget. It's nice & quiet & I am looking forward to nice soft towels and wrinkle free clothes again. Line drying just isn't the same! We appreciated the time spent with us & Stephen's sense of humor. He also gave us some tips on an issue we'd been having with our LG dishwasher, and (fingers crossed) it seems to have helped!! Thank you!!
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May 2020 by Robert K.
Ordered 4 bags of soil, intended for curbside delivery. Now on 2nd full day of waiting. Come on Home Depot, don't offer curbside and say "most orders are ready in 2 hrs" just because that's what everyone else is doing if you can't really offer the service. Called and was told I could come into the store, and they could release the order to me. Uhh, no, that's defeats the entire purpose of curbside service and social distancing. Boo Home Depot.
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April 2020 by Donnie Ray Ricks
Absolutely the worst service of any Home Depot that I have been in. Combine that with arrogant “customer service” employee, and it’s a total waste of time. Save your time, control your blood pressure and set the Mansfield store as favorite. If I absolutely must purchase anything in Waxahachie, I’ll drive across Hwy 77 and buy from Lowe’s.
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April 2020 by Gonzalo Martinez
If you’re a small business like myself please do not waste your time Buying at Home Depot I purchased a little over $3000 of lumber last Tuesday and I was told I would get the lumber delivered on Saturday my client called me and said it was not delivered so I called Monday to see what was going on and was told that my delivery was moved to Thursday and today Thursday I get a phone call that said that the delivery was denied by the driver and that they would have to move
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February 2020 by Derrick Angle
Only try to go during the day. Day shift is very helpful and ask if they can help you with anything. Evening shift on the other hand is the complete opposite. Asked for a key to be made once and the girl acted like I was putting her out. Another incident where I bought a dryer and waited forever for someone help me load it on the cart. Once paid, I asked to cashier if someone could help me load it in the back of my pickup., which she called for over the PA. Waited 20 minutes and no one came. Of course being ticked off, I called the wife to come help me. Before she could leave the house a gentleman in the parking lot offered his assistance. Keep it up day shifters!!
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July 2019 by Katina C.
Joseph in the tools department with that colorful blue hair was very rude . He took the white customers before the Blacks. I have never felt so disgusted with someone's attitude in my life . He was so rude & snatching things . Wait it gets better god managed TIM another white guy. Did absolutely nothing . I will not be coming to This racist Home Depot again .