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February 2024 by Mrs. Aikens
This is the only location I have ever been to where you arrange for curbside and never can get curbside pickup.
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February 2024 by J O Y
Store is organized and well kept. The employee was informative when answering questions. Overall a good experience
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February 2024 by Sharee Gusman
Updating my review from 1 star, 3 years ago. Please note, I still do not and will not use grooming services. However, I have had a consistently pleasant experience shopping at this location for all my pets.
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February 2024 by Caitlin H.
With the reviews we read prior to booking our appointment I was a little hesitant. However, Natalie took such good care of our dog and did an amazing job. Natalie is also very personable and sweet! We will definitely be booking with her again!
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January 2024 by Ferret Shepherd
Found exactly what I wanted. Service was friendly and professional.
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December 2023 by Shelly Carroll
Don’t go to the Waxahachie PetSmart grooming department. We took our sweet little dog to get a bath and hair cut. Her hair cut was awful! They were very unprofessional when I picked her up and wanted to argue with us. We won’t be back. I would recommend dropping your dog off here.
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December 2023 by John C
Place was better organized than a few other PetSmarts that I have stopped at over the years. Staff was a lot more friendly and helpful here.
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December 2023 by RoadReviews
Mrs. Claus stopped by PetSmart in Waxahachie to get treats and toys for her fur babies. Mrs. Claus was delighted with the help she received from the store staff. I wish they would have had more dog sweaters ????
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December 2023 by Raulz Nero
Well if you need stuff for your pets, pretty much you will find what you need here
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November 2023 by Paula Barnes
Great visit at Petsmart! Plenty of choices and good brands. Staff was so helpful. Highly recommend!
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October 2023 by Candace Holder
I took my dachshund mix, Gatsby, to be groomed on October 10th of this year. Let me tell you our experience. Ashley D. is an amazing groomer. Gatsby looked and still looks amazing. He's never been taken care of or groomed better. Thanks so much. We've been going here for a lot of years. Ashley is the best! Thanks!
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September 2023 by Elsa Nuño
This location is very well stocked up. You can find just about anything you need for your furry kids. From over the counter meds., vitamins, shampoos, food, snacks, etc.
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August 2023 by J C.
Absolutely terrible service. I've been a petsmart customer for over a decade but my visit here recently was the last time I'll give them my business. I have adopted dogs through shelters on multiple occasions where I picked the dog up at a local petsmart and was given a booklet with coupons to help reduce the cost of new supplies. My wife and I recently adopted a stray off the streets that had been in our neighborhood for roughly 2 months and needed all new things for her since she is a mastiff and our current dogs are both no more than 15 lbs. I asked an associate who subsequently asked a manager if I could have that booklet again to help with the cost of new supplies, I didn't mind paying the cost but I figured it wouldn't hurt asking to see if they could help. The manager told me now quoting "You didn't adopt a dog" in a snide/condescending way even though I had all the shot records and pictures of her when she was on the street. I get it Petsmart doesn't want to give a discount to people they didn't make money off of on the adoption itself but you could at least have some tact when saying that. With this experience in the past I will be sure to never to return and look forward to shopping at Pet Supplies Plus where in just one visit I've been shown more customer service than in the last 10 years at petsmart.
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August 2023 by Roxanne J.
Absolutely will not ever take my dog for grooming! I took my 4 mo old toy yorkie to his very first grooming appointment! Previously he has been bathed and combed at home but he would not allow us to cut his hair and nails so I figured taking him to a professional would be a better option! WRONG!!!! When I picked up my puppy he had been shaved completely! They then proceeded to tell me that they added on a $20 de-matting fee. I went back and forth because I was actually confused how they de-matted anything when the appointment lasted no longer than 30 mins and they literally took clippers and shaved him bald! I am highly upset And will not be returning to say the least! So if you want your puppy to be shaved bald... this is your place to go! Also I had to give this place a star to post the review but they don't even deserve that!
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August 2023 by Nita M.
I was very disappointed in the way that my little dog was treated. Got there a bit early, watching the woman now cutting my dogs hair. My dog is very curious so she is looking around, only to have this woman shoving my dogs head back .