Prosperity Bank is praised for its helpful and caring staff, especially Shelia, who went above and beyond to resolve issues through multiple phone calls and department coordination. Customers appreciate the genuine concern and excellent service provided at this location, with many noting their positive experiences and gratitude. One customer shared how the staff quickly arranged for a new card to help with an urgent car rental need. Overall, the bank’s team is recognized for being supportive, attentive, and dedicated to assisting customers effectively.
Good morning, just had another great experience at Prosperity bank in Waxahachie. While getting service. I mention that I wanted some hot tea for my cold. The Manager offer to go to the break room and make me some. It was what I need to start my day and she was Wonderful and the tea was Great.
April 2025
I had some business to settle up regarding an old account and Julia Mahone. The bank officer. There gets five stars in my book. She's very professional. She helped me wrap up my paperwork and did it very pleasantly. As far as the bank goes, it has been as good to me as any other bank.
July 2024
Needed to rent a car ASAP my card wouldn't work because it didn't have my name on it Ashley and the other girls ordered me a card and put a rush on it. They were genuinely concerned about my situation and were a big help. Margaritas are on me Thank you
