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March 2024 by David G.
Have had a 10x10 storage unit here for the past 6 years. While the access lanes are narrow and restrictive, especially because they store the rental trailers and trucks alongside the fence, the office staff and management -- particularly Bianca -- are extremely knowledgeable and accommodating,. In my time here, there have been only 2 price hikes , each for $5/month.. Each time, there was clear communication about the price increase AHEAD of time. If they could open up a lot in the back for storing the trailers/trucks, they would have 5 stars.
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January 2024 by Preshel Cartwright (Shel)
The lady that was at the U-Haul storage in waxahachie was very rude and not helpful at all I will not be back at that particular storage and U-Haul moving
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January 2024 by Angela Strong
Great customer service! Very smooth experience.
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January 2024 by Michael Dorste
Just keep doing what you’re doing!! Every time I need a rental truck Waxahachie U-Haul is where my only stop! Terry and the staff are the reason why!! Best U-haul store in Texas!!
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January 2024 by DakotaGypsy
Rude service, when you can get service at all. It is difficult to return rental trailers. Charged me $15 "cleaning fee" because two of the 12 blankets I rented were not folded. I'm renting a u-haul again next week, but I will not use this location ever again.
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December 2023 by Jo Rauscher
I was supposed to hear back on a complaint I filed but never heard back. I'm still waiting.
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December 2023 by Zoie Morgan
If I could give zero stars I would. The manager here is incompetent and she is seriously lacking leadership skills as well as customer service. Most definitely will no be back nor will be referring any friends or family members here
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December 2023 by Greg Hart
The manager does not keep her word when she said I would not be charged a few for running late then when I show up I get charged for two days and the guy that was there was not relayed the message from the manager and promised me it would get taken care that day and it doesn’t I go in the next day and speak to the manager and she tells me there’s nothing she can do I have always used U-Haul and I’m not anymore nor recommending it to anybody absolutely worst experience
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November 2023 by cdlovick
Attendant didn't secure the trailer at all, causing it to come loose with a load on it. Secondly, I was charged for three days rental, mainly because the attendant told me there was no after-hours drop off when apparently there was. I rented the trailer on 11/12 at 4:11p, and returned it on 11/14 at 6:50p (again, because I was told there was no after-hours drop-off). I could have returned the trailer on 11/13 around 8p. Overall, a very poor experience at this location.
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November 2023 by Bobby Weldon
Poor customer service I was 5 minutes late and was told after waiting for 15 minutes for the representative to come in that they had been waiting on me all morning and I was going to have to wait for them to go drop their kids off at school before I was serviced. So I waited another 20 minutes.
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November 2023 by Les Hill
Smooth transaction. Best price in the area. Truck could use some maintenance
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October 2023 by James Steele
Modelo Beer Can, Red Bull cans left in cab of unit. Had I got pulled over and been charged with “open container of alcoholic beverage” from a previous renter, I would have come after U-Haul.The gentleman in the office was completely unprofessional and rude to not only me, but people calling in the phone, and another customer in the office. I had a reservation, and the unit was not ready. A reservation should not result in 1.5hr of my time standing in the office.The representative in the office even went out, left me in the office waiting, got in a customers Tahoe XL, drove it through the complex, hooked up her trailer, and pulled it out through the gate!!! That’s NOT a function of U-Haul.When the representative answered the phone, he would hang up and start yelling “Oh my Fxcking God”, “What the Fxck is going on with people today”, “I just want to unplug everything so I can do my fxcking job”, “Jesus Fxcking Christ” and many other choice words…all in front of me and my 14yr old child.You should pull the video and watch and listen around 5PM on 10/13/2023.I should have gone next door to Penske…
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October 2023 by Arsanda Wilson
This location is notorious for NOT hooking up and unhooking trailers on behalf of customers who are encouraged to do this themselves without assistance.
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October 2023 by Brian Balch
Cannot say enough about this specific U-Haul and the staff there. Bianca and the team were all amazing, super patient with me, and made my move less stressful. I had three visits there and all staff members were amazing and were eager to help. Thank you!
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September 2023 by Bryon Williams
Amazing place! A quick in and out and your done! Make sure you can make to the gas station though lol
