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March 2024 by veronica Mann
Worst passport experience never. First time they made me buy white shirts for my kids, paid $30 for the pictures and the pictures weren’t accepted from the passport office (can’t have a white tshirt!) then we went back and after an hour of them trying to print the new photos , they finally tell me the machine won’t print and doesn’t work. Wouldn’t issue me a refund and just told me to come back. Absolutely horrific.
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February 2024 by Julie Farrar
Always a great experience at UPS in Waxahachie. Friendly, professional and prompt.
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February 2024 by Katherine King
Wonderful customer service! Friendly faces, and so very helpful. Package arrived in a timely manner and was in good condition.
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January 2024 by Kimberly Holman
This store has great customer service and Dillion sets a great example. They are efficient and very knowledgeable even when there is a line.
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January 2024 by Bob Annesley
Good people, great service.
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January 2024 by Analeah Candy
I normally don’t write reviews, but I feel like this store deserves some kind of award. I am frequently in and out of this store doing Amazon returns and every employee is so quick and efficient all while being very friendly. I can’t imagine a UPS store that is ran better than this one!
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January 2024 by Hillery Jorgenson
I'm here regularly for Amazon returns. The staff is always friendly, helpful and quick. Even when there is a line, I never have to wait long. Love this location
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January 2024 by Michael Bailey
Always the best quality service but always busy there's always a line except for that one time that I had something noteorised and they skipped a line in their book so I was like ewwe nasty .....other than that They should open up at a private building outside of a shopping center so that way their post office PO box is under a residential address instead of commercial And they could probably afford to expand they have so much business from Amazon
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January 2024 by Alj W
Very helpful
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December 2023 by Brandon vivo
The short, white haired lady at the counter was rude. Apparently she is the manager. She wanted $2.15 to print a label. It was a sheet of paper. When I asked to charge only for the sheet of paper, they declined to do that.
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December 2023 by Ricky Strange
It truly does show when someone genuinely cares and thanks for for the hard work and extra miles and wish that there were more people like this ups store staff. Thank you
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December 2023 by Lacy Cole
UPS was cheaper than USPS for the same exact box and shipping time but the UPS associate, Dillon, helped me repackage my gift to condense my same box down to make the price cheaper. I was super impressed! The package arrived to my mother unharmed and earlier than expected!! Dillon was cheerful, helpful and a joy to interact with!
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December 2023 by Sarah Mackey
On multiple occasions only at this location I have been re charged for my Amazon returns not actually getting returned. I’m not sure if they’re losing or stealing them. But I will no longer be returning anything at this location. I’ll drive even further to go to midloathian and package my returns. It’s maddening to get my refund assume everything’s all good to throw away my receipt and then 30 days later get charged for an item ups lost.
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December 2023 by C Spence
Kylie and Joyce were the best at helping me get things shipped back home. Very friendly, professional and attentive despite the busy day. I appreciate them, and the entire staff deserves all the praise. I'll be back again. Thank you Crew.
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December 2023 by Jordan Rainer
Oh my gosh this store is full of the FRIENDLIEST, most HELPFUL people! The staff is so warm and accommodating, and they really care about their community! 5 star experience.
