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March 2024 by Stacey Kaczmarek
This is a smaller location, which means there can be a line during peak times- the staff is really nice!
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March 2024 by Circle
The ladies at the front desk are nice and are doing a great job! The are definitely overworked and underpaid! I hope they get the recognition they deserve.
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March 2024 by Donnielle Kennedy
Been here several times within the past month because the post man marked my box as vacant..no one can find my mail, no one helps, I keep filling out that green card and all they do is put another one in there...I been calling all morning today and it just rings and rings...someone picked up but hung up the phone..the worst experience ever and yet I still cant get any help with my missing mail.*UPDATE* it took for me to make a complaint against them just for someone to call me back and tell me they have my mail. Now Ive been up there numerous of times asked about my mail but no one knew anything and the lady called me back had an attitude because I said to her, the post man had no right marking my mail vacant Just because he rides by everyday and see no cars..thats an ASSUMPTION he made..if y'all want results call uspa customer service and make a complaint.
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December 2023 by Courtney Hughes
Weekend delivery did not deliver packages saying can't find home. The week day delivery driver can find my home just fine. Called several times NEVER answerers the phone! Already had an issue with fraud. I lived in Fort Worth for 7 years and never had an issue! What is going on!!!!!!
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December 2023 by Patti28jo Hadley
They are very good. But they are overworked, underpaid. Waxahachie has grown so much that our small loving P.O. is over worked. I do not understand why the Government refuses to open another P.O. I love our P.O. but the Government could do better!!! As matter of fact for what they have they do great!!!!!
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November 2023 by DA'JIA DAVIS
Everytime this company delivers my items something goes missing, I’ve been inside and the employees are rude and mean. Please shut this location down or rehire, ENOUGH IS ENOUGH Waxahachie citizens do not deserve this.
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August 2023 by Ariel Cox
Always greeted by nice women! The only downside is that there are always just 2 people working and it gets kinda busy so the line tends to get long. But the women at the front are always very nice and smiling!
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August 2023 by Kanisha Johnson
I’ve had my packages delivered to the wrong address multiple times. The delivery drivers need to do better
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June 2023 by Branden Vineyard
Submitted a change of address over a month ago and still haven’t received mail at my new address. Waiting on all kinds of mail to come in. Went up to the office to get it squared away, and they had me fill out a piece of paper in the office to get the change of address properly applied. They also said that I now have to reach out to each individual person or company I was expecting mail from and have them mail me the mail to the new address directly. That’s the whole point of a change of address tho. Now I have mail that I will never receive due to this office’s mistake. They need to get with the times and learn how to process change of addresses on a computer. I was told to put my name inside the mailbox or else the carrier wouldn’t know where to put mail. Come on man. This isn’t the 80’s. We have computers now. I’ve never had this issue until I started to rely on the Waxahachie post office.
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June 2023 by tony tony
Always have to pick up packages at the postal office. What the point of shopping online if you have to physically go pick up your package at the post office. Terrible service and long lines at the post office.
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April 2023 by Matthew Smith
Has to be the worst post office ever. Mixed up mail constantly, mail marked delivered days before it arrives and delicate items marked fragile, bent and smashed to fit in the mail box. Very bad.
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April 2023 by Kathleen S.
This review is for this USPS location in Waxahachie, not mail carriers or the postal service in general. The employees that I have experienced at this location have always been super friendly and pretty efficient. Except for a few weeks before Christmas, I've never had to wait more than 5 minutes in line.When it comes to mail carriers and the postal service in general, not specific to this location, I would rate far different. Unless I send something priority mail, my mail has been disappearing no matter where I ship from and where it's going.
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April 2023 by Nathan R.
Horrible service from last Nov till now. Missed multiple bills and caused lots of issues.
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March 2023 by Jacqueline D.
if I could give a Zero rating I would. the delivery lady should be replaced with someone who can deliver packages to the residents. I should not have to find a ride to the post office to get a package when y'all are too lazy to deliver it to me. every single packag, no matter the size, I have to come and get it. the delivery lady refuses to walk up steps. The office says she's on limited duty which she shouldn't be allowed to deliver packages if she can't meet the lift requirements
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February 2023 by Patricia Wilson
I always receive quick, friendly, efficient service!!! I love this post office and all the staff members!!! Keep up your standard of excellence!!!