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October 2023 by Clint T.
worst service I've ever had from a car dealership in my life not only did they keep my truck for six weeks to do a two week job. They even admitted they lost it for four of those weeks and forgot they even had it. Finally get my truck back from them and a week later it breaks down again from the exact work that they spent their time doing and for icing on the cake they charge me twice to do the same flush of the radiator because as per their confession, they didn't do a good job the first time so they wanted to do it again. stay away from this place. Literally take your truck anywhere else.
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October 2023 by Gary W.
Worst service I've ever had from a Dealer and the Service Advisor just get caught in multipe lies with his text msgs. Picked it up and took it back to the Dealer I bought it from. NOT RECOMMENDED AT ALL. 0 Stars if it were possible.
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October 2023 by Brinda R.
BEWARE ! BEWARE! BEWARE!!. This is surely the most corrupt and dishonest auto dealership you will ever find. On Monday, October 2nd, 2024, I just had sold my 2016 truck and the new buyers would pick it up that evening, so I had to buy a new truck that day, so I went to Waxahachie Dodge, Chrysler, Jeep Ram in Waxahachie, Texas. Upon arriving, I looked at the trucks and was hoping a salesman would come out and assist me. There were 2 of them standing on the front porch watching me, as they laughed and cut up with each other. I am very old and had my crippled, autistic daughter with me, and was having to navigate in the heat with her. After 45 minutes, still no help, so I found a truck, a 2024 Ram, that I liked, and the price in the window was $52,000. Me and my daughter walked inside and approached a man sitting at his desk, and asked if someone could help me buy a truck. He said he was the sales manager. His name was Eric Wilmeth . I told him which truck and price. He went out and confirmed the truck and price. He then said they had several incentives and could knock off a lot on the price, so he proceeded to fill in the contract and as he was reading it back to me, he quoted the sticker price at $56,753.00. I told him that was wrong, that is was $52,000.00 He acted all embarrased and apologized and played like he fixed it, and then he got me in a big conversation and changed the subject. He handed the paperwork to some guy who was obviously the accountant, and he asked me to sign the contract. I did and noticed the total was $60,761.31. I wrote a check for the amount I was so tired, it didn't dawn on me until later, that he had added $8,761.31 to the sticker price . He was suppose to deduct all the incentives from the cost ($1500.00) and he did not give me one single deduction, but instead he had put the $56,753.00 fake sticker price on the contract as he intended to do when I had caught him earlier. He then added $3547.10 of charges and taxes= $60,761.30 . Then he tells me that they want to clean it up and put the running boards on it, before I take it, and told me to come back in 2 hours. So...we went to town and ate and drove around and went to pick up the truck. When I got there no one seem to know where he was or my truck. Finally I ran him down and he says they don't have any running boards in stock. It would have been decent for him to call me 2 hours prior and tell me that. He told me to go home and they would bring the truck to me. They showed up late and when I tried to drive it the next morning, The front end was loping and the right wheel wanted to lay down when you turned the wheel. It had a serious problem. Also the drivers seat was jacked up real high on the outside and low on the inside. Impossible to sit up correctly, so I called him and said I did not want the truck. It was very defective, but he wouldn't hear it. He sent two men down to get it and they brought another pickup for me to drive. The mechanic called after a couple days and said the front end was out of whack but he might could fix it... I told him I did NOT want the truck. I tried calling the sales mg, Mr.Wilmeth several times to no avail. I didn't hear from him all week until today, he left a message for me to call him. He knew I was refusing the truck and he screamed at me and said "We already cashed that check" NOTHING you can do about. " He said he was filing car theft on me because I didn't return his loaner truck. I told him I didn't have any way home if I returned it and there was nothing keeping him from getting it, as it was sitting right where they left it. I didn't ask for that truck. He said I had to take the truck I bought and he was going to bring it here and dump it. Well I guess if he does he will have to haul it here , because they sure cant drive it. He talked horrible to me and made all kind of threats. I see now why they have hundreds of negative reviews. I wish I had seen them before I went there. You have been warned. They are crooks and thiefs and LIARS. Avoid this pla
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September 2023 by Tiffany U.
The service I received was absolutely terrible and what made matters worse was the extremely offensive behavior of the manager. They had my vehicle much longer than they promised, and yet they still did not finish the work that they agreed to in the contract. They then still required payment in full or threatened reposition. The manager's behavior was extremely unacceptable. I left there in disgust and hope that steps will be taken to prevent this in the future.
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September 2023 by Rudolph
Straight Forward, Professional, Kind , Courteous & Caring for they're customers & business. I highly recommend this location for any needed work done to your vehicle. I've gotten new tires , routine maintenance & replacement key fob batteries & every time I call to get help . These service Woman & Men show up and show out. The operators know what they're doing & they make it easy as 1 , 2 , 3 ! I am satisfied with my care. Ms. Brianna was my service advisor for my morning appointment today. Before that Mr. Martin. They both took care of any questions or concerns I had.
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September 2023 by Jeffrey Leonard
I appreciate the repair to our vehicle, however, the process was frustrating. I was given an appointment day and time to bring my car in. But after I paid to have my vehicle towed to this dealership, then I was informed that my vehicle wouldn’t be seen for at least three days. Once my car was seen, I was never given any information about my vehicles diagnosis, repairs, costs, or time frame without having to text and ask myself. I also hate that I cannot simply call and ask questions. You can only send text messages. Needless to say, communication about my vehicle wasn’t very good.
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September 2023 by Monique W.
I took my 2012 Chrysler 300 to Waxahachie Dodge Chrysler Jeep Ram at 2405 N. Interstate 35E, Waxahachie, TX 75165 on July 6, 2023. My vehicle had three recalls which were addressed and fixed. My concerns were overheating with a charge of $1,943.81and a grinding noise with a charge of $2,239.95. I had to initiate texts to Brianna Winstead about the status of my car twice. I was informed late evening on July 18, 2023 that my car was "washed up and ready to go!" I picked it up on July 19, 2023 early that morning, their driver test drove it with my husband, but it was filthy inside (grass on both front seats & floor areas) & out. It still made a little grinding noise (turning left) during the test drive, but was told that it should go away after a few miles driven. The grinding noise has not ceased and the car is still overheating as it was prior to being service. Therefore, nothing was fixed. I left a voicemail and detailed text message on August 10, 2023 for Jonathan the service manager. As of September 6, 2023, he has never called me back or texted me back. I really need these issues resolved and need to know what can be done with paying $4,450.06 to have them fixed. If I had to rate their service, it would actually be 0/5 stars because I am very dissatisfied. There was no good customer service because I stood in the office for over five minutes before anyone offered to help me. I am very reluctant to take it back to the same dealership, because I do not trust the lack of customer service and lack of care that was displayed. This was a very unfortunate experience.
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August 2023 by Rod Wallace
We took our Jeep Wrangler in for the Auto Stop/Start service light on. Brianna was our service advisor and she kept us informed of the diagnosis and then some. Not only did she have them look into the Auto Stop/Start service they also found the "O" rings on the compressor needed replacement. The process was only a couple of days, and our vehicle was washed and cleaned for us. We will definitely be taking our Wrangler to Waxahachie Dodge. Thank you Brianna and the Waxahachie Dodge Service Department!!
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August 2023 by Ren Lo
Alex Flores is Amazing! He listened to our needs and details of what we were looking for. He pulled one vehicle around, and it is a keeper! Alex is bilingual he speaks both English & Spanish. I have never met a more kind & caring salesman. The dealership just don't know how Blessed they are to have Alex as an employee! I recommend him to all my friends and family!!! If your looking to buy a vehicle go talk to Alex. He's going to hook you up.
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August 2023 by Keisha Moore
Update: I'm really displeased with this dealership after sitting in the dealership for hours the contract terms where changed apparently once it was submitted to the lienholder with no knowledge being given to me or my mother... I went to try to make my first payment on the new vehicle that I thought I purchased as the first signer but ended up being my mother is the main account holder so I can't even add my bank info for automatic withdrawal since I'm the the person who is actually supposed to be purchasing the vehicle... It's sad that dealerships will do anything to get a deal to go through, even if it causes the customer troubles in the long run... ??? Actively looking into getting an attorney for this matter...
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August 2023 by Teresa Ross
The staff was very professional and courteous. I went in for an oil change and it was completed fast. The waiting room was very cold ( as usual). Other than that, I would recommend this service department to anyone who owns a Dodge, Chrysler or Jeep.
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August 2023 by Precious F.
considering coming here? DONT waste your time nor money. I dropped my car off to get an issue with my coolant fixed. I worked double shifts on school nights and spent some college funds to just disappear in thin air. When my brother took the day off work to pick up my car while I was at school on 8/17 it didn't make it out the lot. My brother immediately called to tell me that the car was making noses and heated up before he even pulled it out the lot and informed my Dad as well. My Dad headed over there. When he arrived he talked over about it with the Dodge dealerships SERVICE MANAGER Pete Donaldson and had the courage to disrespect my family telling my Dad that my brother broke the car and said "your son, your car, your problem". #waitingoncooperate
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July 2023 by Ms P.
I took my car in for a oil change and a tuneup, it totaled $521 and some change. I paid over $500 and they didn't put my sticker in the window that indicated when it's time to get my oil changed again. I spent that kind of money and they didn't was my car either. I should've known not to deal with them considering they didn't have not 1 African American working in this place. It want happen again.
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July 2023 by Christina Hilton
Daniel Diaz is an amazing sales associate who is easily relatable, approachable and knowledgeable. The entire staff: underwriting/finance, auto detailer, store manager were extremely helpful and I highly recommend! I have no doubt I will be returning for future business.
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July 2023 by chad boy
I could write a book about how shady these people are. I never leave bad reviews because I know people have good days and bad days. But this place is beyond deceptive. Long story short they advertised a Jeep for sale online as brand new. We call them and tell them we want it, they finally get around to telling us that it comes with a $7500 up charge for “current market conditions” even then we STILL agreed to take the car because my wife really wanted it. As we are signing the loan paperwork they finally get around to telling us that the vehicle already has $6500 miles on it and that the owners daughter was driving the car and they didn’t know it. So even then we said “we still want it. But due to the miles can we negotiate the price down?” They said no. The price is the price. I even spoke with the manager who said he can’t do anything for us. Claimed there were no other jeeps like this one anywhere in Texas. Went to another dealership and they sold us the exact same Jeep for THOUSANDS less that had 0 miles. Insane. Can’t believe these guys haven’t been shut down.
