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February 2024 by Kasy
Most importantly, they took their time to get to know our dog, Max. It didn't feel like a conveyor line, like some other places we've visited.Very kind and caring professionals.They made sure to present all options and costs while making it clear that there was no pressure for certain things, and explained the reasoning for and against options I asked about. It wasn't a game to see how much money they could get me to spend in one visit.
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January 2024 by Liliana moya
They do not call you back ......Front desk not friendly
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January 2024 by Stuart Lamkin
Customer service here is terrible. We scheduled a new patient appointment on a Monday and unfortunately something came up the day before on a Sunday (the office is closed on Sun so I couldn’t call to reschedule). I needed to push the appointment by one day and they were completely unwilling saying they had to have 24 hour notice. They were going to make me pay $65 again to reschedule. I’m sorry but this is ridiculous. Things happen and sometimes a little accommodation is much appreciated. Due to their lack of customer service we decided to let them keep the $65 and find a different vet. Not a good first impression.
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January 2024 by Laura and Michael Lorino
The one appointment we had was fine. Vet was great. Receptionists on the other hand were curt, dismissive and I believe not trained.They lost my business because of front staff.
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January 2024 by J B
Fantastic veterinary hospital. Entire staff goes above and beyond! A+++++
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January 2024 by Karen Higgins
This place has gone down. They are not willing to work in a pet with a problem. We will not take our dogs there anymore.
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December 2023 by Valerie Dillehay
Fast and friendly. Very caring about the animals. I've taken my animals there for 8 years. They will do their best to get you in same day for emergencies. They will also be very quick about caring for my animals.
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December 2023 by Cary Clark
If you put someone on hold and accidentally hang up on them, don't be rude to them when they call back still trying to give you their business.
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December 2023 by Joshua P
Sweet ol Dr. Gilbreath took care of our cats for many years. The new staff for our 15 year old senior cat have been great. The ladies at the front are always so kind and sweet. They do a great job overall here. Am thankful to have them taking care of our little old fur-ball. Highly recommended Waxahachie Vet Clinic.
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December 2023 by a. l. white
Dr. Fritz and all of the staff made us feel so much more at ease about my furbaby being sick. They were beyond kind and courteous to us, answering our endless questions with patience as well as being understanding with our budget. I will always recommend this clinic to any local friends who need a reliable spot that will take care of their little furry family members. I'm so grateful I took a chance on them! <3
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November 2023 by April S
They scam you out of money. They give you a quote and after the procedure is done and more than $100 difference, we are told it was due to changed medication and the staff did the quote incorrectly. Don't blame your mistakes on staff. Act like a grown up, own up to your own error and apologize for your mistakes. Then make it right. I would give 0 stars if I could just for the ignorance. They should contact the owner before making changes. It is disrespectful not to make contact before you proceed with any procedure. Very disappointed! Will not be going back.
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November 2023 by Andrew S
We have received nothing but great service and care from all the vets. Our animals are comfortable there and treated well
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October 2023 by Brian Duncan
Have used WVC for multiple pets. Always a good experience with the staff and their care and compassion is beyond appreciated. Seth and Jessica will always be our go to!
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October 2023 by PeruanodePuraCepa1
Great vets. Good balance between city style vs a country vet. Much more personal than a franchise clinic. Just went through a surgery w my older dog and I was given several options to deal w the urgent need. I have never been pushed into getting expensive or unnecessary procedures. Thanks!
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September 2023 by Latrice Kelley
I've been there a few times for my two dogs. One almost 9 years old. The other one, my newest baby that's 4 months old. Everyone has been so kind helping with the new puppy. We got him from shelter event at Texas Rangers stadium BIG animal adoption day. After looking around I fell in love with my baby, now named KING. Shortly after getting him we took him here for his first check up. They were great, told us what was going on with his skin/coat as it got worse and helped us get rid of it at no cost to our baby. So a month later he's doing fine and scheduled for his follow up next week so they can make sure he's still doing well. The location is in walking distance to my house, if it wasn't 100 degrees everyday. I highly recommend them!
