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July 2024 by L
The tellers help in my situation but WellsFargo is a useless bank makes everything difficult I'm a go to bank of America
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May 2024 by Jessica Cleveland
I only like Wells Fargo because you get paid two days early. That is the only reason. This particular branch is absolutely impossible to get ahold of through the phone. You have to go into their physical location and even then they aren’t welcoming or informative. Wells Fargo as a whole is an awful bank, we’ve all seen the lawsuits, need I say more? Regardless, this location is no exception to the bad reputation that WF holds.
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May 2024 by Roy Hahn
I took my elderly mother to this Waxahachie branch for a cash withdraw. The bank associates and manager were concerned there may be foul play due to her age, but ultimately handled the transaction in a very professional manner. I'm actually grateful they took the time to be concerned and did their due diligence in a courteous way.
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March 2024 by Victor P.
They refused to assist me in opening a new account because it was Friday evening nice way to earn a new customer
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January 2024 by Big Daddy
This branch is garbage. Not only is the manager rude, they will lie straight to your face even when it's obvious they are lying
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December 2023 by Lexus Wiseman
This is literally the worst location I’ve been to. I’ve been coming here since February and I’m kind of forced to come to this one because I live 2 min away but there’s only 1 teller, maybe 2 on a “good day”. Wait time is easily 25-35 min to get to the counter. This location needs to start hiring more tellers. White guy teller is rude and doesn’t care about customer service or efficiency. Black lady tries to hold it down on her own but this is ridiculous
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November 2023 by Tracer Skleton
Literally the rudest people I’ve ever talked to in banking. She claims she’s been in Banking 25 years and it’s a joke. Don’t go to this location or even call they are extremely rude.
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September 2023 by Superman 34kck
This bank has been bully me to where I feel like I need to be checked in a mental institution. This is the worst bank that I have ever bank with and they have lost my business I will never bank with Wells Fargo. I wish Wells Fargo would just leave Waxahachie, Texas for good. You get a one star because I'm being nice.
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September 2023 by Philip Davis
Your phone tree does not cut it. When this 36 year customer calls the Waxahachie branch it’s important. Answer the phone and acknowledge your customers presence. This customer service is unacceptable under any circumstance. Your customer will have patience if a person asks for it. Again; your phone tree does not cut it. Do better.
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August 2023 by Marisol Torres
I went in today to the customer service section without an appointment. Didnt really know one was required. I been with Wells Fargo for 10yrs & we use to be able to just walk in & sign a notebook to be seen. The lady made it seem like i was unimportant because No appointment. She told me to call the 800 so they can help me. Waste of time. She finally helped me but made it seem like she was doing me a favor. I'm glad i closed my account down.
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July 2023 by Vanessa Brazier
Worst bank customer service ever
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July 2023 by The Enchanted Point
1 teller on a Friday with 11 people in line.
Rarely is there a 2nd teller.
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July 2023 by El Bassman
Forgot me at the window
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July 2023 by Kathryn L.
I needed an insurance check endorsed on a Saturday morning. Patricia Lacy welcomed us, made calls to determine what procedures were necessary, and took care of it. Great customer service, thanks, Patricia.
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July 2023 by Ebone Ray
Always busy but never enough tellers. The line is always super long and moves slow. The bankers are polite which is why I gave them a 3, but make an appointment if you can before coming because there’s no guarantee they’ll be able to see you without one for anything other then basic teller transactions.
