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February 2024 by nathan crawford
Their communication is lacking, Their service department is lacking. You are at their mercy and should be thankful that they even service you at all.
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February 2024 by Jessica Graham
Horrible customer service! Do not use! Placed an order on 1/8/24 prepaid. Promised 9th -12 th. Never showed! On the 15th we called and they accepted responsibility that they never sent the order to dispatch yet 3 days later still no delivery no call back and now no propane for a disabled woman and her disabled child. Now we have to battle the refund! Don’t say email us at …… I did. You still never responded. Try Knight or AAA in Weatherford Tx! Knight offered 2 day delivery not 10 days of ignoring!
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October 2023 by JamesU Bendicion
I come to fill my propane, if I'm lucky I may get someone nice. But half the time they're grouchy.
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December 2022 by David Sukonick
(edited last review) I had a problem with these guys with overbilling for a so-called emergency response. After a couple of calls and email exchanges, they decided to cancel all of the charges for the brief visit. Although I was blown off by the first phone contact on this issue, other service people in this company caught wind of what was happening and they did make it right in the end..
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October 2022 by David Mitchell
Great Price, Good deliver every time providing volume as expected. Driver and scheduler go out of their way to keep my propane at the volume I want. Equipment is in top shape and always wonderful customer service reps. I just wish they would call the day of delivery.
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October 2022 by Kelsey Tally
I ordered and paid for a 1,000 gallon tank rental in November of 2021 and was told it would be a few months until they could fulfill the order. End of January beginning of February was the target install date but we still dont have our tank at almost 1 year of waiting for it. Customer service says we are on the list and as soon as one becomes available they will come out to install but they are gladly holding on to the thousands of dollars that was required in order to place the order
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October 2022 by Robert Jackson
Everything worked exactly as expected
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August 2022 by Dale Uberman
Everyone at Ferrellgas have been Awesome! Always Great Customer Service.Dale U.
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February 2021 by RAYMOND MOTLEY
Was able to get my propane tank filled ! Thank you guys
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February 2021 by Zuzu Hoffman
We have been out of propane now for 2 weeks (even during the extreme cold and my mom had a major surgery, she has had cancer) and they finally called us back today after calling and calling this morning. They said they aren’t delivering today and won’t be anytime soon. THEY ALREADY TOOK OUR MONEY!! This is the most unprofessional company. The receptionists are always very rude and they never have a manager to speak to.
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February 2021 by Zuzu Ingram
We have been out of propane now for 2 weeks (even during the extreme cold and my mom had a major surgery, she has had cancer) and they finally called us back today after calling and calling this morning. They said they aren’t delivering today and won’t be anytime soon. THEY ALREADY TOOK OUR MONEY!! This is the most unprofessional company. The receptionists are always very rude and they never have a manager to speak to.
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January 2020 by Doc Mirror
I wish I could give negative stars. Tried to overcharge twice. We canceled delivery, they still showed up. Drove the 30,000 Lb truck right on my driveway! Nothing done right. Never use them.
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December 2018 by Curtis Webb
I cannot say enough good things about my experience with Ferrellgas. We recently moved back to Texas and needed a propane tank installed on our property. After shopping around, I found that Ferrellgas was the most reasonably priced option for us. The whole process was a positive experience, from the office staff who initiated our work request to the technician who came out to set the tank. They were very polite, punctual and very professional. I would recommend Ferrellgas to anyone who is needing propane services supplied to their home (or business). Thank you very much for the excellent customer service.
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February 2018 by Stan Johnson
Have waited a week on delivery despite being promised it would be delivered in no more than 3 days. When I asked about same or next day delivery they wanted to charge a fee that was 25% of the total charge of having the tank completely filled.
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November 2017 by Mike Sartor
Professionals
