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November 2023 by Shelby McQuady
Steve Ancy helped me get my insurance checks settled for my hail damage. He was very helpful and respectful. Would definitely recommend!!
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March 2023 by Emmy Bradley
Banking is made easy, and efficient and is overall a great credit union.
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September 2022 by Amanda Aguirre
I applied to get a checking account no one ever got in touch with me. When I asked about it at H‑E‑B location they said you had to be approved not to mention they were snobs and could care less about my business.
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August 2022 by Amanda Lopez
I applied to get a checking account no one ever got in touch with me. When I asked about it at H‑E‑B location they said you had to be approved not to mention they were snobs and could care less about my business.
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June 2022 by Chris W.
If you want quick service do not go! Unless your paying a bill; anything else, if you got the rest of the day, go ahead. Three people not including the security guard were working! I waited thirty mins before I finally just left. I wasn't even next in line. The lobby was full and no effort to speed things along. If I hadn't recently received a car loan from them I would have closed my account! The people were nice though. So there was that.
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June 2021 by Dustin Smith
They keep shut off my cards and I am having a hard time paying my bills because they are shut off my cards for no reason I am about to looking for another bank and they are always closed when I have a problem with cards the need 24/7 customer service phone number
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April 2021 by Benjamin D.
I have an auto loan with FWCCU which was set on auto-draft. Every month the drafting would occur after the due date for some reason and incur late charges. I attempted to correct this and get refunded the fees and was surprisingly met with no help whatsoever. I spoke with a very condescending manager named Norman Presley who just kept telling me to go change the draft date but would not explain to me how to do so. When I called back for help they first refused to answer my call and then hung up on me. Unbelievable. If you want customer service from pleasant people this is not the place. Try Members Credit Union or EECU I have had great experiences with those organizations.
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April 2020 by Dorothy Grimes
We have had numerous loans through the Fort Worth Community Credit Union, and have always had a great experience. ( as far as you can borrowing money). The interest rates can't be beat. Great rates on credit card as well. They have helped us save a lot of money by allowing us to transfer high interest credit cards to a reasonable rate card. We got a handle on our credit and saved money. Can't beat them.
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March 2020 by R G
I've been with FTWCCU about 30 years (since it was Ft Worth Federal Credit Union) and have always been happy with the rates, personal loans, credit cards, car loans and service.
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February 2020 by quentin flowers
Been a customer for over 15 years. The only bank I’ve ever used. Free ATM withdrawals at a ton of different locations. Yeet!
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December 2019 by James Wolfgang
What a nightmare, it’s funny when you have been a great customer. Multiple loans through them, and ALL I WANT IS A PAYOFF letter!
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December 2017 by Carl Nickison
Eeee is eea rrrrr
