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May 2025 by April Fehrenbach
Customer service is horrible. The sales staff are very under trained. I think the store needs New Management. I would advise going somewhere else.
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March 2024 by Joby Lewis
If I could give zero stars it would be too many. Gave them a drive to attempt recovery. They failed at the store and UPS ground shipped it to another location and it was lost in transit. They did not replace the drive and hid behind their terms and conditions, only compensating for the loss of the data. The folks at the store were OK with compensating for the drive but had to refer me to corporate who took that off the table. Such complete and total villains at Best Buy. Geek squad is getting caught by a stray here but still culpable.
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October 2023 by Stephen Y.
Bought a brand new washer and dryer, after 3 loads the washer dumps water all over the floor. Called and talked to Mike about warranty and he would not listen to me and kept talking over me trying to send me to G.E. service. I didnt want service I wanted warranty. I'm not paying to have a new product serviced. Tried to call back and get a manager only to be told no. Best Buy does not stand by their products and customer service gets a ZERO!!!!!!!!!!
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September 2023 by Amber P.
NEVER BUY AN OPEN BOX LENOVA CHROMEBOOK!!!!! we went to Best Buy to get me a Chromebook and they said that I had a one-year warranty. Well we went in today and they said that it had a 15 day warranty. We took it in because some of the keys weren't working that was probably why it was returned as an open box and they sold. Is it broken and they said that there is nothing that we can do you have to pay so many hundred dollars to get it fixed
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September 2023 by Donna Buschow
No help at all
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July 2023 by Google user
Took a week for us to get our credit for a replacement TV due to a technician not putting in the right info. Major headache.
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June 2023 by Shelby Kimball
Took a week for us to get our credit for a replacement TV due to a technician not putting in the right info. Major headache.
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June 2023 by J R
Gets the job done but it’s takes a week just to fix anything
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June 2023 by Lynn Y.
I was looking to buy a portable cd/radio boom box but they dont have them at the store. They want you to order it , pay for it and then it is shipped to the store. You cant see it , hear it , check out any functions on it at all. They just want you to blindly buy it like a dufass and hope its what you want. That is one of the stupidest things going on. It should be illegal !!!!
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March 2023 by Stephen S.
Called Weatherford Branch, and they told me to bring in my computer to drop off .. Stood in line for over 1/2 hr line never moved had only 1 employee and when i finally got someone ,they said I had to make and appointment on line to do a drop off.. Remember Geeks are awesome, but they have not so good customer service skills
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March 2023 by Shane S.
Changed over from Verizon to ATT and had nothing but problems getting everything setup and straightened out. Tiffany M. Was extremely helpful and spent an extreme amount of time helping us take care of this frustrating situation! Thanks for going above and beyond!
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January 2023 by Wayne R.
Knowledgeable customer service representatives and a good selection of all price ranges of electronics and even delivery and set up available.
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November 2022 by bruce keefer
Received the information that we needed about our busted tv
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April 2022 by Rusty H.
These new hours are absolutely ridiculous. This is why you aren't getting in store traffic. Extend your hours!
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November 2021 by Albert “Al” Houston
The two fellow s were polite and extremely ok my owled
