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March 2024 by Sherry Larkin
Dee was so helpful and respectful she knew exactly what I needed and stayed in budget!!!
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February 2024 by Colby Lee
Dee,Thank you so much for your help today. Ash and i came in to just take a look around at some options. Next thing I know we at Bobs Steakhouse with Bobina taking our drink order lol not really but you know what I mean with the mirror and the velvet thing. You were a ton of fun to work with and also very knowledgeable and not a pushy salesperson. You Answered all our(My)dumb questions. You put up with my immaturity and weird jokes.Can’t thank you enough. We are very happy with our purchase today. See you again soon Dee!You already know who wrote this but I’ll sign both our names-Colby & Ashtyn
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December 2023 by Yvette Nieto
Ms Dee is an outstanding sales person. As she multitask while helping me she made me feel like I had her undivided attention. She was very patient, kind and understanding of my needs and budget.
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December 2023 by johnathan sears
So friendly, so easy to work with got me in and out
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December 2023 by Jason Talley
The staff here is just simply AMAZING, and they have the BEST deals going on right now.Great place to shop. They made me a Kay customer for life......
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December 2023 by Riley Brown
I went in and bought a necklace for my mom for Christmas. The seller that helped me, I believe her name was Rileigh, was SUPER helpful. She walked me through all the options and protections plans. She was really patient while I viewed the different options they have. This location and their associates are awesome!
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November 2023 by Andrew Morales
Dee was incredible. She was quick, efficient, and very courteous. I would go back simply because of her customer service. It was a great experience!
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November 2023 by Brigette Miles
Victor was extremely helpful!! We were able to find a solution to keep my ring from more damage. And I appreciate the time he took to ensure my ring was fixed the way we envisioned it! It’s so hard to find people that actually care and I absolutely recommend Victor to anyone that really values great service! I appreciate him very much! Thanks Victor!!!
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October 2023 by Tamra Diaz
Dee gave us the most amazing experience as soon as we stepped in the door. She made us feel like family with her comical personality, while still being professional. She helped guide us to the perfect ring selection and made the process simple and painless.
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October 2023 by Nanci Kelley
Dee was extremely rude she was not helpful at all, I brought in a ring I had purchased that had lost a stone. I had brought it in once before for the same thing. The lady repaired the ring we purchased a warranty at that time. Dee, didn’t even try to help she first said the last purchase was in April 23, then said it was September 22, and couldn’t repair my ring. We purchased my wedding set from this store and numerous other pieces all good experience. Dee is lacking in customer service!!!
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August 2023 by Brenda Lane
We enjoyed our visit at Kay’s Jewelry store as well as visiting with Rileigh, she was very nice and helped us with all our jewelry questions and needs, I highly recommend her
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August 2023 by Rick Reese
Rileigh was such a sweet salesperson! Thank you for helping me find the perfect piece of jewelry to help start my Christmas shopping…yes, in August.
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August 2023 by L
Went in to have a warranty check and cleaning on my ring. The cleaning was great. the employee not once looked at my ring under the microscope that they use. I was concerned because I have had 4 loose diamonds shortly after I purchased the ring. I wanted to make sure they were nice and tight.I questioned her and she assured me she checked every stone even though she didn’t look at them, only cleaned.Maybe she has X-ray vision??Pretty disappointed. Also, when a woman employee has almost her entire breasts hanging out, a little inappropriate for a jewelry store. Maybe some class would be in order!
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June 2023 by Susan Sexton
Horrible experience from start to finish. Had a custom ring made with an emerald that we brought. Was told it would take 4-6 weeks to have a wax made that we would/ could approve the design on, and then another 4-6 weeks to have the actual ring made. No problem.Almost 2 months later we call to ask a status update and get no where. Call again the next week, same answer. This goes on until we are in month #3 when I finally ask for the emerald back because I’m afraid they lost it. They finally come back and say the jeweler is having issues and is very backed up but they still want to do it but we would have to bypass the wax approval. We did and was thankfully very happy with how it turned out (was a very straight forward design).The second issue we faced was the financing. We were told one thing in the store but when they went to charge it all, it was all charged separately (custom fee, diamonds, design fee) so the promotion wasn’t honored that we were promised. Even after countless calls with the manager and the financing company we were left without what was promised and agreed upon in the store.Not a pleasant experience at all.
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April 2023 by MOJO
Went in to get a link taken out of my watch and ended up purchasing a beautiful ring. All the jewelry is gorgeous and my experience with the staff was extremely pleasant.
