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February 2024 by Diane D.
Reggie at returns apparently hates her job. She is very difficult to deal with. Never a greeting or a smile and needs to be doing a non customer relations job. we buy all the time building a house and hate having to exchange or return anything there. she's a sad person. I love the checkers in the pro lumber area. Awesome girls !
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January 2024 by Monica T.
I was there today at 1:19pm for a specific part that broke from a shower faucet and forced us to shut off the water. After going to Home Depot, where three associates were unable to help we went to Lowe's. An associate directed us to plumbing and called someone in that department for help. Bryan came promptly and was friendly. Showed him a pic of the part and he immediately asked if it was a mobile home or RV. He walked me over to the right section and handed me the part that I needed (bought two just in case) The experience was great! It's nice to have friendly and knowledgeable staff, and having items in stock. Associates at this store took the time to walk us over to the right place instead of just telling us what aisle number to go to.
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November 2023 by Randall B.
Lowes Weatherford you still get a below 0 star rating. Lowes in Keller accepted the return/exchange for my the door. Amazing, THEY WERE ABLE TO DO THE RETURN IN THE SYSTEM!!!!! They'll get my business. Weatherford Mgmt is just incompetent and not willing to do good business with their community. Do better or get people in the positions that care enough to do the right thing.
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November 2023 by Kathrine M.
I'm giving a 3 star as I don't dislike Home Depot or Lowes but they sure have gone downhill on knowledgeable people. All they can say is "I don't know".
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August 2023 by R K.
Just moved from east coast to Texas and have been struggling so much keeping any plant alive here. I had the oppurtunity to speak to Linda in the plant dept and she spent like 20 minutes with me explaining what I need to do to keep my plants alive. She was most helpful, very knowledgeable and very nice. I was happy with the assistance I received. So far my plants are already doing better.
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August 2023 by Tony A.
I would never give the store my business again . management is very undertrained. I ordered a countertop stove on the earlier part of July received it broken and the store gave me problems returning it . re-ordered another one after almost a month . I called store to asked where my product was. they said it was returned because it was broken. And again never got a response from them telling me that the stove had been cooktop because it was damaged again. Appliance salesman is not very knowledgeable with anything. very stupid people working at this store. I will never ever shop at the store again. If I could've posted a zero star I would have.
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April 2023 by Damon C.
On Saturday, May 22, 2023, my wife and I went to Lowe's at 118 E. Interstate 20, Weatherford, TX. 76087 to return our John Deere Z320M ZTrak 42-in 21.5-HP V-twin Zero-turn lawn mower. We purchased this about 2 weeks ago and when I was attempting to use it to mow my property, it wouldn't start back up if I turned it off. Come to find out there was an issue with the John Deere Zero-turn mower. When I originally purchased my John Deere Zero-turn mower. I thought I was purchasing the Z315E 42-inch for $3,199.00. Come to find out after we had purchased this one. When the employee came to unlock it out front, they didn't have anymore of the Z315E in stock, so we had to go to customer service and Reggie helped us. We had to return it so we could turn around and purchase Z320M for $3,499.00 that they did have in stock. Reggie was very professional, courteous, and very helpful. We went to customer service to return our Z320M, we were lucky enough to have Reggie help us again. We had miss misplaced our original receipt, but Reggie was able to look up our transaction and she had remembered helping us. At first Reggie was only able to find the first transaction when we had bought the Z315E that we had to return to make the correct purchase. Reggie talked to a manager over their 2-way cell phone / scanner that they carry. I never got this manger's name, but I know it was a male and he was very helped. He was able to find the transaction number on our second purchase of the Z320M. Even though all this took over an hour to complete. Reggie was very patient with us and very professional and friendly like last time. I went outside to take the Z320M off my trailer and employee Conn came outside to help me. When I attempted to start the Z320M, it wouldn't start, and Conn immediately could tell there was issues with the Z320M. Conn put the Z320M in neutral and he helped me push it off my trailer. I was very unhappy with spending that much money on the Z320M and it not working correctly for me. I had made my mind up that I was going to go buy a Bad Boy Zero Turn mower. I explained my frustration with Conn who sympathized with me about my frustration. I told Conn about just wanting to return the Z320M and that we were going to go purchase a Bad Boy. Conn started talking to me and ended up selling me on purchasing the Ariens Edge 42inch 20-HP V-twin Zero-turn lawn mower for $3,499.00. I honestly didn't know much about any zero-turn mowers and Conn took his time and went over everything on the Ariens and this is what convinced me to buy it. Conn even double checked everything on the Ariens to make sure everything worked correctly. Conn was professional, courteous, very helpful and friendly. Conn assisted me when I put the Ariens on my trailer as he continued to help educate me on my new Ariens zero-turn mower. Reggie and Conn are a credit to Lowe's, and they are two of the main reasons why I will continue to go to this Lowe's instead of Home Depot. Thank you again Reggie and Conn for all your help and understanding on Saturday. You guys are both awesome employees.
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June 2021 by Lori W.
We hit the jackpot this summer with the staff at Lowes. We are renovating a garage apartment and were so impressed by Candice in flooring who went above and beyond to help us get our order in a timely manner. There was so glitch between Lowes and the install people, but Candice stepped in to make sure it all ran smoothly and we received quality flooring at an affordable price. Then Heidi in paint was super friendly, efficient and gave me terrific advice on the right paint for my project without being asked. Good work Lowes on hiring these two terrific employees.
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March 2021 by Eric P.
I waited 3 weeks for my columbine plants. They were bare root plants. I picked them two days ago and tried to plant them today. They were of the poorest quality and nothing but raw sticks with no foliage on them. They better be covered in Lowes one year replacement guarantee. Of the nine plants I ordered. Only two look viable. If this is what they ship after 3 weeks and represent this as their product. I will never buy anything from them that I can see the quality myself. I did not take them back because I can not wait 3 weeks to get poor quality again.
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February 2021 by Tony L.
Where to begin? Besides having to find your own buggy in the parking lot for lumber every time I'm there. Tonight I witnessed the poor lumber cashier page for help loading for 3 different customers multiple times. One customer needed a pallet down so she paged again. After waiting roughly 15 min or so I had her call the Manager on duty. She called twice and surprise surprise no answer. So I called the store from my phone and asked for a manager on duty to express my concerns and after waiting for 10-15 min I gave up. I know first hand what every code and procedure is for that store. I worked for Lowe's almost 4 years and not one of my store managers would have the parking lot always loaded down with carts nor allow anyone to ignore code 50's being paged over the intercom....... sad to see such a great store fall to poor customer service
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January 2021 by Haley B.
This location is very hit or miss. We've been doing some renovations and picking up items with curbside pickup the last few months. The good: they usually have our items ready quickly, and bring them out quickly. The meh: you have to call to tell them you are there instead of being able to "check in" with the app like other places. The bad: the last time we picked up, the woman who brought our items didn't speak a word. We had opened our hatch as she walked up, and without a word, she just started putting stuff in our car. It was really awkward. When my husband said hi to her, she barely acknowledged him. Then she was done and walked off. There's also a woman who answers the phone that talks so quiet you can't understand at all. Also, we have shown up to the curbside and almost all of the spots are full of empty cars. They could do a better job at making sure those spots are only reserved for curbside customers. We will continue to shop here because it's convenient to where we live, but wish it was more consistently better service.
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November 2020 by Christy M.
Zero star if I could. Employee purposely hit me with a baracade. When I said to get manager they said they would when they were finished. I said no now another employee started yelling saying I was a bitch. Manager came and defended the employee. I should have filed assault charges.
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May 2020 by Lyle R.
Employee attitudes vary greatly at this Lowe's in Weatherford, Texas. You never know what you'll receive, depending on the department. Sometimes they can be rude when you ask a question, expect customers to move out of their way when you're both moving or carrying material, and many times are engaged with each other and ignore the customer while the customer stands clearly wanting or needings someone's assistance. Some employees are top-notch and customer friendly though and have often made my experience with the store pleasant. I have spent many thousands of dollars at this store. Yesterday, however, one of their employees set a new low level of customer service which will have me shopping at their competitors' stores or at another Lowe's for a long time. The store made a temporary one-way lane near the garden center for pickup only. Not sure if it's Covid-19 related or just early spring volume. The one-way sign is obvious when you come in the main store entrance on that side but not when you come from the back part of the parking lot (there are high stacks of pallets for about half the parking lot). I parked far back out of the way of most vehicles. After I loaded my purchases, I began to exit from where I had parked behind the pallet stacks. I drove out and went the direction I normally do to leave the store when I park at the garden center. But I had entered the wrong way on their makeshift one-way lane. The good news is that there were no vehicles parked on or coming in the one-way lane. That should have been the end of that little faux pas on my part. But there was a young man on a forklift who was there to load vehicles when they pulled in. He saw me and I thought he'd pull out of the way, but he stayed directly in the middle so I couldn't continue. At first I thought he was doing something but then realized he was literally blocking my exit. He had about 30 feet of room to maneuver either way but just stared at me and sat there. When he saw that I wasn't going to back up (fairly unsafe at that point), he finally pulled to my left and was obviously cursing with a long string of expletives. As I pulled next to him, I rolled down my window and asked if he was speaking to me or wanted to say something. He said, yes, I said 'damn.' (I'm sure that at least one of the words he was saying.) Then he began a tirade about the damned customers who were in his way all day and going the wrong way and that he was tired of it. I told him that I had forgotten it was one way temporarily to try to be pleasant and change the tone of the conversation. But then he snarkly stated that I should have seen the sign that was posted somewhere in the back as well. I told him I hadn't seen it and that sometimes you just have to put up with the customers that shop where you work. He then said that he didn't have to put up with anything from customers. I had to ask him to repeat it to be sure that I understood correctly. He repeated the same thing. At that point I went back into the store and spoke to a manager about the circumstances and about my experience with his employee. Whether the employee is corrected or retrained is anybody's guess. Lowe's will no longer be my first choice for purchases in the future. Managers and supervisors are ultimately responsible for the conduct of their employees. I've seen and experienced enough poor customer service at this store to discontinue shopping there.
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February 2020 by Tabitha N.
Customer Service is a complete joke to these people. I live in Weatherford, and I am astounded by the lack of professionalism... My husband and I went in to buy a door. One of those aluminum storm doors, with a dog opening at the bottom. After some research we picked the one we wanted. It was on the second shelf and we needed assistance. We found Chris. Chris went and grabbed a lift to help and was able to get the door down. He then scoots it over to my husband and says "if you need a cart, there should be some by Lumber". Now, the door is heavy, not impossible for my husband to carry, but awkward and not at all light. Chris then goes back to his seat. My husband hands me the door to hold up, as he goes and searches. Chris then gets up from his seat, to stand at the counter and text... My husband comes back and we struggle to lie the door down on the cart, as Chris watches. Pretty crappy, but it is what it is. When we check out, Janita is in a bad mood. I know this, because she doesn't even offer a fake smile as we are checking out. She scans the door and light bulbs and says the total. When I ask if I can give her my rewards phone number she says, "For what?" That's it... two words. When I stated that it was for my rewards that is linked to my military discount she sighed, exasperated. After checking our IDs and verifying the 10 percent discount, she took my phone number. The funny part, she was wearing a badge that signified many years of "great customer service"... I'm disappointed.
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November 2019 by Antisthenes D.
We purchased a Maytag washer and dryer because we needed to replace our old appliances. When we paid the sales person told us we had received a rebate of several hundred dollar as per the sign posted which we did not previously see.WOW we thought what an added bonus to shop at Lowes. A couple of days later we received an email acknowledgement from Lowes headquarters informing us that we would receive our rebate in 7 to 10 days.That was in June. After five months and discussions with the store manager in Weatherford we still have not, and do not expect to ever, receive our rebate. The Maytags are great however.
