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January 2024 by Loreal Cooke
Only if I could give zero stars I would. The store manger is a JOKE , literally this lady always sitting in her car and is as rude as possible. We've been using Metro for five years no issues until I had to go into this store..I had to go through Corporate to resolve the issue and had them on speaker phone to hear how she spoke to her customers screaming "Get out my store!!"Remove her from the store and maybe the reviews will be better ✌?
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January 2024 by Johnny Forsyth
The manager here is horrible and talks to people with such disrespect. Never ever go here, ever.Go to the other store here in town.Your reply to this review is not helpful at all. The same manager is still there, so I will no longer go to this store until it is under new management.
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December 2023 by Jose
Went in yesterday and both ladies, Melissa and Esperanza, were so helpful. They helped guide me to the right phone and plan for my needs. Very knowledgeable and professional i highly recommend them.
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October 2023 by Daniel Barker
Ridiculous that the employee just wants to sit on her rear and play with her phone. Got no help with a phone issue. She was even acting bothered when I asked for basic information about insurance to replace the phone. Y'all need to quit hiring lazy folks and get people that actually care about guest service.
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February 2023 by Grace Paris
My phone broke at 10 am, I had a new phone by 1130. Urmila was very helpful finding me a phone that had a good camera, and was very patient with my kid (whose kinda rowdy). Worked very quickly and made it very easy.
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February 2023 by Google user
My phone broke at 10 am, I had a new phone by 1130. Urmila was very helpful finding me a phone that had a good camera, and was very patient with my kid (whose kinda rowdy). Worked very quickly and made it very easy.
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January 2023 by Jen M
Don't ever go here. We went there a couple of months ago they didn't activate our phones properly took hours on the phone with customer service to fix it. A month later my husband's phones speaker stopped working. Hot spot device stopped working. Metro has the worst customer service I have ever dealt with!!
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June 2022 by mirna hernandez
UNPROFESSIONAL!!! JUST BECAUSE THEY WORK THERE THEY THINK THEY CAN GET INTO THE CUSTOMERS ACCOUNT AND GET THE PHONE NUMBERS TO MAKE PRIVATE CALLS AND HARASSMENT CALLS!!! THAT IT ILLEGAL!!! THAT IS A LAWSUIT!!!!
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March 2022 by Jamye Yoder
I had the worst experience here than any other retail place I've been to and I'm 67 years old. I walked in and the staff were singing along to the piped music. No customers in the store yet neither staff member acknowledged me. I approached one staff member. She didn't want to be be bothered by my request for a new phone. How is this place still in business?? Judging by the lack of customers and lack of interest by the singing staff it won't be for long.
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February 2022 by Jamye Kaye
I had the worst experience here than any other retail place I've been to and I'm 67 years old. I walked in and the staff were singing along to the piped music. No customers in the store yet neither staff member acknowledged me. I approached one staff member. She didn't want to be be bothered by my request for a new phone. How is this place still in business?? Judging by the lack of customers and lack of interest by the singing staff it won't be for long.
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September 2021 by wirelessstop weatherford
For everyone asking where we have move to. We are in the shopping center of where golden moon is at.
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July 2021 by Sabrina Martinez
Does Anyone know if they moved or know where they moved to?
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June 2021 by Korie Fincher
Customer service at this store was amazing. Such a pleasant experience. The metro where i live people were horribly rude. Its like night and day. She actually cared about my satisfaction. Ill definatly go back there. The store I'm referring to was in Weatherford Texas
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June 2021 by Dorothy Johnson
The staff is ALWAYS so helpful. They know we are not very techy and are so patient to help with any phone.
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April 2021 by Cindy Hazlewood
Girls were very helpful
