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July 2023 by Jessica H
I'm not entirely sure of his name, but the employee that helped me (6/19/23) was super friendly & helpful! I called ahead to check if a size was in-stock, and he pulled it aside. I wasn't hovered over while trying them on, which I appreciate. And while checking out, he was very friendly. I'm happy with my Converse shoes as well. It's a smaller store, so there isn't the largest selection or anything, but good to check!
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May 2023 by Holly Roach
The employees at this location are so rude to customers and extremely disrespectful!
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April 2023 by Haily Bratcher
The manager named Alexis was not nice at all I asked her about the converse and she whispered to me while she was at the counter and I was a good 10 feet away and when I went to ring up she slams open the shoe box and shoves the shoes back in and told me my total but I had my phone with the coupon to where she could see it and I simply said I also have a coupon and she sighs and rudely scanned my coupon and told me the total and after she throws my change on counter and said have a nice days ( not In a nice way either). And also never once did she have a smile nor did she say (hi welcome to rack room how may I help) none of that I’ve never felt more unwelcome In a store till rack room. I will never go there for shoes again I don’t care if there is a bogo maybe if they change all management. This is sad. Again her name is ALEXIS. And also when she had set me up an account I guess to earn points she fast talked through the whole thing in such an ugly way that I didn’t even care to hear any of it. Very very disappointed.
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April 2023 by Misty Oglesby
A super helpful associate assisted me right away to figure out my shoe size and best shoe for work. She had such a great attitude and was willing to find me the right fit. She was very knowledgeable and understanding of my needs. I am so happy with my new pair, and thankful for the customer service at this location. Will be back!Edit: I want to add that the manager at checkout gave exceptional customer service and I normally go to the Granbury location but the Weatherford was a way better. I did not get their names unfortunately but I wish I had because they deserve recognition. Great store.
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December 2022 by Charlotte kay Pluttera
This place is a joke and fires employees over something they were trained to do. The customer service is a joke and store is always a mess. The district and store manager do no know how to run a store or yet alone know how to treat customers. All employees seem like they hate their job and now I see why
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December 2022 by Bill Reed
Great selection of shoes, but the employees seem to hate their jobs, hate life, and hate it if they have to check you out at the register. If you ask a question, they act as if you are inconveniencing them. Worst customer service I've had in a very long time.
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October 2022 by Imnot Playingames
Got another new pair of nikes. My shoe game is on fleek. Thanks ladies for ur help
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August 2022 by Marilyn Lewis
variety of shoes, and prices are great
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July 2022 by Josh N.
At least 20 minutes late opening store. We stood outside and watched the girl that was late for 10 minutes trybto get register ready. Never acknowledged us. Smh
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July 2022 by Sammy Driver
Good selections; good prices
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July 2022 by Destiny Corgatelli
Well was in here for at least 25 minutes not once a hi welcome in or anything no help finding kids shoes I found the first pair on my own you had some customers walking no one was getting help. They had a girl standing around texting on her phone laughed when I got a manager involved the other girl was walking around probably looking for her brain who knows. Then the guy at the register was looking like he had no idea what he was doing the manager had no idea what her employees were doing. I’ve never been so dissatisfied in customer service with getting shoes for my two kids which would have been a 200$ transaction that this business lost I will not shop here again. If I could give this place a negative 100 stars I would. I’m in customer service and the essential first thing you do in customer service is welcome your guest then you ask how they are doing and then ask what you can help them with not that hard to do your job I’m in the same industry!
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June 2022 by Joseph Botts
Nice selection of shoes for men and woman and they was having a sale
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May 2022 by Viking League
Had to use company ladder to get shoes for my wife from the top. The attendant was a bit busy, but was helpful in checking us out.
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May 2022 by Aubrey Love
Had to use company ladder to get shoes for my wife from the top. The attendant was a bit busy, but was helpful in checking us out.
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April 2022 by Susan Ellis
The store and outside area were clean. The staff was courteous and professional. The prices were reasonable.
