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November 2023 by Kathy Pelkey
Great people to work with. Went right and got the help we needed and left. Got messages along the way on progress of vehicle. They got it done in record time and my car looked brand new when I got it back. I would definitely recommend this place if you need repairs done on your vehicle from an accident. 5 star rating in my book
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I highly recommend them. Daniel is awesome! He has great customer service and will make sure you're happy with your vehicle. We have used them for the last year for issues we've had and we have not been disappointed at all.
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November 2023 by Adam Joyner
If I could give them 0 stars I would. The body work looked good enough, but when we picked up the vehicle it was pulling hard to the left. I took it back and they checked the alignment, and couldn't find anything wrong. They blamed it on the tires, stating that they moved the left front to the right front and now it pulls to the right. Well, news flash, the car drove straight before the accident. To satisfy curiosity I moved the right front to the right rear and guess what? It still pulls to the right. They also claimed the did an alignment on the rear of the vehicle, which is impossible on my vehicle, because there is no adjustment for it. I got tired of dealing with them, so I took it to another shop for a second opinion and they found the lower control arms were cracked, and outer tie rods bent. The other drivers insurance claims it was "normal wear and tear", so I'm screwed, and will have to pay out of pocket to get it fixed. Don't walk, run from these guys. They are in cahoots with the insurance company and won't fix your vehicle completely.
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November 2023 by Lisa Stanley
Save yourself the time and headache with this place. I would give 0 stars if possible, but it doesn't work that way. Brought my car here. They had it for almost 2 months and returned it to me with several parts that still need to be replaced. The staff will hang up on you constantly. The manager tries to man-splain things to you even though you're a certified mechanic who just doesn't have time to do the repairs yourself. Overall, don't use this company, go somewhere else.
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November 2023 by Bridgett Smith
Very dissatisfied with how long it took to fix my car. I had an insurance claim and CARSTAR gave the insurance an estimated bill and for days it would take to fix. The spout them the one giving the estimated number of days to complete the job, their painter went on vacation for a week and their repair guy had to go back to school to renew his welding license before he can continue working. If you know all of these things, why would you have given my insurance company your estimated days. You cost me my insurance company not paying for my extended days of a car rental! Not happy!Service: Body & Trim
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October 2023 by Michael Wallace
Overall they are able to fix your car. I would recommend looking elsewhere. They are super slow, and the work is not the greatest. My truck was there for 2 months to repair hail damage. They are not proactive with their customers, I always had to call and ask questions, vice them calling and explaining to me what the delays are. Paint has a few spots with run, at least it's white :/ makes it harder to see. If you want the best and in a timely manner, search some place else. Just my opinion.Services: Painting
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September 2023 by Clay Van Dyke
I only give this place one star, because it won’t let you write a review with less. Avoid this place like the plague.Brought my car in after hitting a deer. The first time I got the car back, they hadn’t fixed the damage on the hood of the car, and hadn’t bothered to blend the paint where they had done the repair. I put the car back in, and it came back blended, but the damage on the hood wasn’t repaired, and now the plastic shield under the engine is hanging on one side because as is typical with their lack of attention to detail, they forgot to clip it back up.After figuring out what was rattling (I had to figure it out), I take it back to them and their solution is for me to check back until there isn’t a car in the bay so that they can put mine back up. They expect ME to waste my time waiting on them. I have been waiting over a year for my car to be fully repaired, and they have done NOTHING to reach out or help get it in. Since I took it to them, I can’t go anywhere else, so now I’m screwed unless I want to pay the rest of the repair out of my pocket.BEWARE OF THIS PLACE. DO NOT GIVE THEM YOUR BUSINESS.The picture attached was taken on 2/17/23. I brought my car to them in 2021.Still nothing from them as of 9/12/23. Please notice how they refuse to even respond to this review.Service: Body & Trim
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September 2023 by michael landowski
Did a terrible repair after an accident. Missing parts under the car,missalined body panels,gaps in the hood, parking sensor not working. They had the car for four months. I kept trying to call them and got ghosted. Would never return my calls. When I finally got to talk with someone one said they were waiting on parts. Took the car back and showed them all the things I wanted fixed. They kepted the car again for four weeks . When I got it back the only thing they did was replace the missing part under the car. Still has all the body panels out of whack and the parking system still is not working. Going to get my insurance company to let me take it to another shop and how they can fix this mess. As a side note when it was brought in the estimate for the repair was four thousand dollars. After they got into it the repair doubled. At eight thousand dollars the car should have been totaled. Now I am stuck with a vehicle that has demenised value.
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September 2023 by Jeanie Maze
They kept me informed every step of the work done informed me backorders and delys car looks great Job well done
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August 2023 by Mason Texan
Happy with the service, I just wish the left headlight had also gotten replaced. ?Service: Body & Trim
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August 2023 by Dorothy Brock
We were told our car would be ready today 7/28/23. We were told today that they never give dates (well you did). I called to speak to a manager and was told they were in a meeting. I asked to please make sure I was called. I never got a call. They were awesome the last 2 times but they have gone downhill a lot!!! We need the car! Won’t recommend or use them again. SadService: Body & Trim
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July 2023 by Pj B
The quality of work is phenomenal, I actually think my car is in better shape now then when I bought it new! I saw some really great work done on my car. I would have given 5 stars but they really need to work on communicating. Updates are important to the customer. A call is much more personal than a text. Thank you :)Services: Painting
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July 2023 by Tracy Smith
Car looked great after repairs. However, took over an hour to estimate as the person who was scheduled to do it chose to talk at length to someone else.Service: Body & Trim
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April 2023 by Atlee Alan Walters
Took my Ram 1500 in for body damage caused by a rear-end collision. Damon Stanley took care of me. He went over the repair process and what needed repair that he could see at that time. Damon was very thorough and listened to my concerns. Definitely the place to have your vehicle restored to the way it was before an accident.
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April 2023 by Brianna Wilson
I was in an accident and my car had to be towed in. This is the best place I chose to have my car worked on! Could have chosen any other place and get the service I got. Very respectful and very helping!
