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January 2024 by Khisha H.
I had a great buying experience here. There was some back and forth but I got the car for a great price at the end. Very happy
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January 2024 by Rayanne G.
I talked to this dealership all week long. They kept stringing me along, it's the end of the year, we wAnt to make a deal. They wanted to double my payments.
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October 2023 by Peyton I.
Considering lots of my family and I have purchased multiple vehicles from these guy I thought they would take care of us again, boy was I wrong. Screwing over doesn't even come close to what they try to do to you on your trade not to mention they come out trying to sell it higher than it's online for. Won't ever go back nor will anyone of my family or friends.
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October 2023 by kmarkm kmarkm
Last month I had a fantastic buying experience with Southwest Ford. After searching online for quite a while I found what I wanted here. Since I live out of state and 500 miles away it was my goal to negotiate everything remotely and come to terms before booking a flight to pick up the vehicle. My sales consultant Jose was an absolute pleasure to work with and went above and beyond to work with me. Even though I don’t live in the area I will still highly consider Southwest Ford for any future vehicle purchases.
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October 2023 by Travis Boody
Easy purchase, no hassle, and will certainly recommend this dealer to our friends & family. Both our salesman Roger & financial rep Edwin were more than helpful, personable and very professional at all times. Thank you for exceeding our expectations and making our experience memorable.
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October 2023 by labrown51
We took our new vehicle in today to leave for service. Z Beard asked if we wanted to look at the other Explorer’s and possibly purchase one rather than wait on the service as the timeframe was unknown for the issues we were having. We had zero intentions of buying a new explorer today, but here we are driving off with a new Explorer! Absolutely love it!
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October 2023 by Erin Cooper
Southwest Ford was great to work with for the purchase of our new vehicle! The employees are customer-service focused, friendly and knowledgeable. If you’re looking for a new car, look here first and ask for Jordan!
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October 2023 by Linda H.
I am traveling from S.C. to A.Z. when my truck became inoperable. The dealership immediately arranged a tow truck, fixed my truck within 6 hours and sent a shuttle to pick me up free of charge. Best service I've ever had, very professional.
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October 2023 by t wuky
Salesman Jordan Vaughn was super, along with Nick, Brian, Roger ,and Edwin. I’m very happy with all. Something else, without any prompting, each person had something nice to say about owner Charlie Gilchrist.I find that very telling about a first class dealership. I would definitely shop there again!
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October 2023 by David B.
Platinum Cadillac in Terrell Tx needs to learn the word Intergrity. I was told the old man has integrity. The younger generation sad. 2 people can do a lot of damage to a company's integrity. Then the rest have to lie to cover it up. 1,Price to replace fuel system. 2,Fixed,runs great but .....another issue(radiator) 3,fixed.. now Not running again....... I told them I had the fuel system replaced before. Called me and said I didn't have the fuel system replaced. Receipt shows I did Called me a liar. .... If they would have put the kit on there wouldn't be a problem right now . Hire shady mechanics.
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October 2023 by Review Forreal
Still charging over MSRP for “high demand/ Specialty vehicles”. Wouldn’t recommend doing business here. There’s over 200 Ford Dealerships in the state of Texas and plenty of them offer discounts on these same “high demand/ Specialty vehicles”. Don’t let them fool you into thinking it’s the market. It’s not the market, it’s owner greed! The dealer was clean on the inside, sales consultant and sales manager were polite but cleanliness and customer service isn’t the issue at this dealership.
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September 2023 by Chase Bachler
Went in to purchase a used 2014 F-150 and had a great experience amongst banking complications on my end. Jordan my salesman was great to talk to, very respectable and a stand up guy. Nick the sales manager was also super helpful and went above and beyond to help me in my situation and got me all sorted out in the end. They were very nice to talk to and work with. I left with a superb truck and a overall good buying experience. I live in the Austin area and the dealerships that are local to me are no where near as pleasant as the folks at Southwest ford.
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September 2023 by Amber Tomlin
After a rocky start we were very pleased with the effort that Jesse put towards making us happy. He absolutely went above and beyond to ensure that we were able to make the deal that we wanted. It was refreshing to know that Southwest respects their customers and does their best to make them happy. We are repeat customers and will continue to return.
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September 2023 by Chris C.
Let me explain my one star... The dealership: no Issues at all. The salesman: Jose was great and handled everything The vehicle: 2023 Ford F-150 platnium. I have now had the truck for about one month and it is a pile of crap. The quality flat out sucks. I'm really sorry I was so stupid to buy American. So here are the issues: the car will sometimes start abs sometimes it won't. When it doesn't start there is a red warning light that comes on. The ford roadside assistance is someone in the Philippines who is totally clueless. Today, the same issue hits again and they are unable to come tow until Monday as apparently there is some issue with the towing company? I asked what should I do for tomorrow considering I have to work, the lady then tells me to call the dealership and ask if I can get a car. Is that a joke? Really? The ford app also flat out sucks. In the end, don't buy American. Anything American ia basically trash in 2023. Sorry not sorry.
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August 2023 by Taylor Ibarra
we had a great experience with Kimberly Cooper! we will definitely be sending our family & friends to do business with her! she is SO friendly, SO helpful, SO honest, & SO friendly. she explored multiple options for us & made it such a easy process. highly recommend! thank you SO much Kimberly
