-
February 2024 by John Fields
Awsome they even purge your tanks so they are filled properly.
-
January 2024 by Audra H.
Incredibly helpful while trying to find an alternative to AmeriGas. They were willing to come out the next day.
-
January 2024 by Cherryl A.
The rates are great! The technicians who come out are excellent, professional, courteous, and kind. I am speaking of every technician at this company who has been to my home... they have all been nothing but professional. Today I encountered some of the WORST customer service I've had in a long time. A girl named Maria was the one who took my call. :(. Maria answers the phone and takes customer calls. She was so very unprofessional, argumentative, inconsiderate and discourteous to me! She lacks basic customer service skills and doesn't know how to talk to people. It took all of Jesus in me to keep my composure because me acting like her would make two people acting like jacka$$3$ on the phone. You get more bees with honey than you do with vinegar. You're right Maria, when it comes to the customer you will always be right, just not always honest. Do better. Be kind. Treat people like you would like for your most loved & cherished family member to be treated and spoken to. That's it. That's the post.
-
August 2023 by Jackson & Alicia Bolton
Direct propane is such a wonderful company to work with. They are so kind on the phone. They come out right away any time I run low. The drivers are polite and great to chat with, answering any questions that I have. I highly recommend them!
-
May 2023 by Don C.
Direct Propane (formerly Webberville Propane) has been excellent in providing all of our home propane since it started business 38 years ago. The Turner family who own and operate it are the hardest working, most honest, generous people I know. Just look at the long list of worthy community organizations they support financially. When one of their trucks accidentally damaged a storage shed on our property, one of the Turner sons quickly brought out a crew & materials and repaired the shed better than it was before the accident. Best wishes to them for continued success as the best propane company in central Texas.
-
February 2023 by Paul L.
This company came to fill my empty propane tank and never even asked me if my water heater was lit. It was not, and when I called them I was told some drivers ask and others dont and it would cost me a service charge. They left my home and family unsafe and without hot water. I had to call a plumber to come light it for me for a extra charge. This is unsafe and I am not sure if its a law for them to check or not. But very unhelpful and unsafe.
-
January 2023 by Margie Garza
I recently began to use propane. I found Direct Propane in Del Valle, TX to be fairly close to me. The added bonuses are the decent price and service from Doug. Doug is prompt and courteous. For all these reasons I will continue to use Direct Propane in Del Valle.
-
January 2023 by Rolando Garcia
I will not go anywhere else to refill my tanks. These people are always courteous. Definitely recommend.
-
December 2022 by Rolie Garcia
I will not go anywhere else to refill my tanks. These people are always courteous. Definitely recommend.
-
November 2022 by Sean Hensley
Want $140+ for 30' service call. Ridiculous. Go elsewhere!!
-
November 2022 by Gabriel Rodriguez
Doug offered good old fashion friendly customer services. He also, filled my propane tank quickly.
-
October 2022 by M Smith L.
This company is so dishonest. I don't know why I didn't trust the other awful reviews. I called and got an estimate for a new propane tank. I told them on the phone that I needed the tank for an existing home and to run a whole house generator. They quoted me 3900, which is a great price. But they made me wait two weeks for an estimator to come out and confirm the estimate. My estimator, Josh Harvey, came out and said yes we can do it for 3900. Just call the office tomorrow and get on the dig schedule. So I called the next day and the manager said the estimate is wrong and that they have to charge me an EXTRA 1600 DOLLARS because the tank is for an existing home and only serving one appliance--two facts that I told them on the phone two weeks ago and confirmed with the in person estimator. We waited around for them hoping to get a good deal only to have the run the only bait-and-switch on us. Run away. Run FAR FAR AWAY. This company is awful and dishonest.
-
July 2022 by Ellie Lewis
Appeared clean when we came in but kiddos were black from sitting on the floor. Gross. No number anywhere. I put money in 2 dryers that didn't work. Finally figured out Direct propane runs it. They sent a guy who fixed one but put a note on the other and never gave us our money back. There's always a few things that need dried more. Usually only need a couple quarters to finish. Nope these dryers require 2.00 to run regardless. Also there's no change machine. Had to get change next door at the car wash which was fine but would have been nice to have a sign letting people know that. Oh and no bathroom. There's a Porta potty outside.We will not be returning to this place.
-
July 2022 by Robin Searcy
I do not understand some of the low ratings. I have had them come out twice, even with needed service work, and all were outstanding. Friendly, efficient and quality work. No complaints here.
-
March 2022 by Mia Cree Washington
Almost always rude and annoyed by questions. Sent someone out only for them to leave without speaking to me. After today I am so fed up with this company. I just need my tank filled, geez.
