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February 2024 by steven mendez
Thank you Gary for you help and also your team I put my truck like a month ago I was experiencing transmission issues, I know that’s very delicate so 2 weeks went by and I got my truck but It still was experiencing issue so I took it back. Then they told me that they found another issue so they proceeded on fixing it took 2 weeks as well, Gary kept me updated I got my truck back like 2 days ago, im happy how everything turned out. I recommend this place and I would come back for any repairs on any of my vehicles.
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February 2024 by Mike Pryor
Worst customer service I've ever experienced
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February 2024 by Mike P.
The manager's lack of honesty about the status of my repair eroded my confidence in the quality of my repair. I sold my truck the same week it finally came out of their shop
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February 2024 by sam mcmeekin
Gary Roos and his staff are fantastic. They were very thorough diagnosing the issues with my vehicle. Once they knew what was needed, Gary let me know what was needed, how much it would cost and how long it would take. Gary kept me informed throughout the process and made sure I understood everything once it was ready. I would give them 10 stars if I could. I will always refer business to Gary and his crew and will also continue to trust them with my vehicles.
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February 2024 by Stacey Mccartey
Just wanted to say I'm very pleased with how my vehicle was treated they checked anything that was related to my repairs thanks Gary
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January 2024 by Debora Kristjansson
Came by Amoco for an s pen on a thermostat replacement on my ram truck and possibly some brake service, they told me I needed a new entire brake service new rotors brake pads along with the thermostat came out to be over 2600, they gave me my parts I took them and looked at them along with another mechanic and my drums only needed to be turned and I only needed shoes on to my brakes the shoes were still good for the other remaining
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November 2023 by Stonaa GotBarz
During a recent long-winded back & forth with my warranty company about a claim on my vehicle, it was refreshing to be able to call a shop where they always answer the phone and my questions clearly and concisely. That much I greatly appreciated. 5 stars
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November 2023 by Donald Foreman
I had my car towed to AAMCO for transmission malfunction.Gary told me it will take about 2 to 3 hrs.Four hours went by so I called Gary to find out any news.He told me not yet.So I called again around five and asked him will it be done about closing time he said yes.The next day came so I called Gary around 10:00am and he told me that I am not the mechanic I just answer the phone. So I told Gary you are making me a little concern first you told me it will take 2 to 3 hours and now it’s been 24 hours and you still haven’t looked at it. So I got in my car and drove to Aamco shop my car is sitting outside the shop with the hood closed and Gary was in one of the bay doors to the shop had his back to me smoking a cigar.So I just stayed in my car and watched to see if there any activity going on around my car and it wasn’t.So I walked up behind Gary an ask him are you Gary and he said yes I been trying to call you about your car. I just put my head down and said really my phone has been with me all of this time I must be having phone problems.So what did you find out and he told me that there is some mechanical issues with the transmission. I knew that already so how much will it cost me to fix it.He told me first it will cost me $1100 to just to open it up and another $4000 for parts.So I asked him how do you know how much it will cost without opening it up.And he said because I know.So I asked him why do I have to pay you $249.95 if you know what’s wrong with the transmission because you didn’t do anything to the car. I already knew that it was mechanical issues so why do I have to pay this cost. I paid the bill and spent another $120 to have my car towed home.And he tried to block my car in so the wrecker wouldn’t be able to hook onto my car. I remember Aamco back in the day when I was a teenager they have been around for awhile.Good customer service. I don’t know what happened here at Aamco on Hwy 3 in Webster TexasThis was the worst customer service I ever experienced.Gary you are something else I hope I never run into another person like you again.Please save your $500 and go somewhere else .Guess who called me (Gary) He was pissed for me calling him out.So he asked me why did I write that review about him. The fact that he called me, agitated, and calling me a liar. This totally speaks to the level of his obvious lack of professionalism and customer service. Further more how do run a diagnostic test on the car, you don’t have any evidence/paperwork from said test…but you are comfortable charging $249.95. For what…your word! He was being so slick with his mouth when he called me he actually admitted that my car was in the same spot that the towing company put it. It had never been moved according to him/Gary. He had previously said that he had to put my car in neutral in order to bring it in the garage/shop to run the diagnostics. So exactly who’s lying? When he was telling me about the cost of repairs (in the thousands) he never mentioned financing options. So when he called me I asked why wasn’t that option offered/discussed with me. Gary’s response…”you didn’t ask me and that’s not my job.” At the end of the call Gary stated that he was placing this discussion on YouTube . He also said that he could continue this banter all day because he is on the clock. Dude seriously, the more I think about it, I will be reporting this to the Better Business Bureau.
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November 2023 by Michelle Ruple
Drove my 2010 dodge van with 140k miles on it in on a Tuesday late afternoon for a simple transmission flush, told them i would pick it up next day after work. Got a call next day that a transmission flush "wouldn't fix my problem". They needed to diagnos exactly what was wrong in the transmission and that would cost $895 to take it out open it up and put it back in and Once they opened they could tell me an exact price for repair. He said they would let me know by end of day thursday. No call thursday. I called and Gary said he would call me when he knew. Friday mid morning I was then told that about 4 or 5 things were wrong with it and it would cost 5k to repair. No thank you. We then told Gary please put transmission and parts in trunk and we would have a tow truck come get it that afternoon. He said no we can't do that we have to put it back in and you can pick it up Tuesday. Called me Tuesday and said it was ready for pick up. I couldn't come get it that day as it was Halloween. Wednesday morning I went to pick up my van. While in the office I asked for a print out of the things wrong with it and Gary said sure. Paid the $895 and left the office with my receipt and said paperwork. As I was driving home I looked at the paperwork and it was just the standard liability paperwork they have to provide. Called Gary and told him "hey I asked for paperwork of stuff wrong with transmission" his response was ,"everything is wrong with that transmission." I said ok "I just thought you were going to give me the list of things wrong." His response was, "there are 500 working parts and we don't keep notes." Horrible horrible experience. I should have read the reviews first.
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November 2023 by Tiffany Heard
Gary & his team are EXCEPTIONAL! I’m not sure who these people are leaving less than 5 star reviews but I will always highly highly recommend AAMCO! Thank you all for your incredible hard work!!
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November 2023 by Allan Haire
I am the driver of that tow truck and just wanted to comment on this review I can’t thank the guys at AMACO enough for always being prepared for me and my team upon arrival as a tow truck driver who needs to be back on the road to assist people in need I can always count on AMACO Gary and his team to have us in and out with exceptional service !!! Thanks to all of you for your excellent service for your community and my team !!!
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October 2023 by Corey Smith
My wife and I shopped around to find the best rate for the transmission work we needed done on my sons car. Aamco provided the same service for 2k cheaper than the closet competitor. The job was done quick and they were able to get our son back on the road fast. I highly recommend and Gary and the guys at Aamco in Webster!Service: Transmission
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October 2023 by Ilmer Maradiaga
We are very satisfied with the service we received at AAMCO in WEBSTER!! Gary was very patient with us and explained to us the diagnosis, the options, and the timeline. He was always straight up on his responses and gave us time to make an informed decision. The transmission runs smoothly now, and we are very grateful that it was fixed right and in a timely manner. The financing option was a big plus as well. Took the sting out of an expensive service bill. Thanks for everything, Gary ??ILMER & LAURA MARADIAGA
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September 2023 by Victor Rosario
Gary heard me talking about my car issues over a poker table and offered to take a look. I scheduled a time and was quickly in and out within a couple hours. He quickly diagnosed the problem, explained things so my non-mechanically inclined mind could understand, and resolved the issue! Great Service! I would recommend to anyone and everyone!Service: General repairs & maintenance
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September 2023 by Brandon Watson
Gary the GM took really good care of me when my AC went out, super fast turn around and haven’t had a single issue with it since it was fixed. Great customer service. Highly recommended.Service: A/C installation & repair
