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February 2024 by Gerald Younker
They are always smiling, friendly and ready to help. They answer any question you ask and find the best prices for you.
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February 2024 by Stephen Stults
Great service...Leslie did a fine job! Appreciate it.
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January 2024 by Rhanda Crum
I have had many many bad experiences with Americas Best and Visionworks locations, but this location exceeded my expectations. The staff was friendly and the professionals were knowledgeable and patient. I had questions about my health history and the doctor talked to me with terms I could understand and used an illustration to help it make sense. I felt like he wanted what was best for me and my eyes and made the experience tolerable. I definitely plan to come to this location in the future!
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January 2024 by Kelly Trautmann
I saw Dr. Nguyen at the Webster, Texas location in Oct 2023 for sudden blurred vision in my right eye. He examined my eyes, and even dilated them. I was diagnosed with a rapid onset cataract in my right eye, and he said I needed to see an ophthalmologist for surgery as soon as possible. Four days later, I found a contact in that eye. When I removed it, my vision was fine. I went ahead and saw the ophthalmologist just to make sure. Yes, Dr. Nguyen diagnosed me with a cataract, but in fact it was a contact! To make matters worse, I notified the office manager, who said he would follow through with this. That was several weeks ago and I have heard nothing from him.Needless to say, I would recommend AGAINST seeing Dr. Nguyen or trusting Americas Best with your vision!!
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October 2023 by Anastasia Loxterman
Love my glasses, love the gals that work here. But my Calvin Klein glasses were supposed to come with a designer cleaning rag, and it was missing. I asked the manager to please escalate the error with their corporate office. He offered me a discount rag. I said I wanted the rag that comes with the glasses. Two days later, I came to check on the status, and when I can expect it in, and nothing is being done, nor intends to be done..
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October 2023 by Robert Hines
Great service everyone has always been very attentive and helpful. I’m rough on my glasses and the customer service has always been awesome, just took care of me and never a hesitation with anyone.Great prices, great customer service.I have recommended to several friends that are always looking for their cheater glasses.
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September 2023 by Virginia Brown
They were very friendly and helpful. The exam is quick. The specials on glasses are a great deal. There is a great selection of frames.
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August 2023 by Chris Manz67
New to this place, I just went in to get my prescription filled bought 2 pairs and the person who was helping me and not to mention the staff was super helpful not one moment did I feel like I was invisible they made me feel so comfortable there. Thank you so much for your help.
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August 2023 by Virginia Keaton
They were very friendly and helpful. The exam is quick. The specials on glasses are a great deal. There is a great selection of frames.
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June 2023 by Elle W.
THE WORST PAIR OF GLASSES I'VE EVER PURCHASED. Don't. Just don't. I got a free eye exam, and while I waited, I shopped the frames. They were cheap, I get it. And once I had my prescription, I was nickel and dimed for every possibility, including the width of my prescription. Needless to say, I can't see out of one eye and on my first day with these glasses, I have a raging headache. Don't. Just don't. There are so many better places to get a pair of glasses. These are horrible.
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June 2023 by Mary Patterson
Update, finally got my glasses.Right now I'm giving them 1 star. Had exam April 26. Now it's May 22. No glasses yet. And when I call sometimes I get a person, sometimes it just rings. Last time I did talk with some some, they said there was an issue at the lab. I already emailed a complaint.
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May 2023 by Mike B.
First off, I would have given no stars if it allowed me. We visited this location in 2021 and received GREAT customer service and had a wonderful experience. We went back May 1 of this year and it was a complete different experience. My wife who is legally blind was nearly assaulted in this store. Nobody did anything to the lady. She was allowed to stay. (Must be desperate for business). I was told that my glasses would arrive in 10 business days. Well out of anxiety I called to check on them today and was told they would arrive on before the 17th. I called back a while later to see why it would take longer then quoted and I was given a different date of the 16th which still wasn't within the 10 business days. I spoke to the manager and he basically said they had just taken over this store and they are having to retrain everybody because they weren't trained properly. My opinion is it was better before and now it is changed. Is the new management the problem? Shop this location with caution. You have been warned.
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May 2023 by Ashley Evitts
Great place for a quick eye exam, and open on Saturdays too, which is a big plus. Glasses are very affordable, big selection, and I love my new glasses I purchased here. They also take many insurance plans, but prices are still very reasonable if you don’t have insurance. Staff are all very nice and professional, place was very clean and spacious. Will be coming back again for future eye exams.
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April 2023 by Abby Enriquez
Everyone here is so nice, and Monica helped me so much! She made sure my appointment went smoothly and answered any questions I had when picking out my new glasses. I'll definitely be coming back for regular appointments.
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April 2023 by Sabrina Tamayo
As soon as I walked in I was greeted by Monica at the front and got checked in for my appointment. She also helped me find the glasses I wanted. Everyone there was friendly and helpful. This was my first time here and I’ll definitely be coming back!
