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February 2025 by Luis Candelaria
Made me waist my time for 3 hours to open a bank account to tell me they can open it because I don't have a bill on my name on the adress I live
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January 2025 by Jordyn Daniels
The drive-up atm has been out of service for weeks with no eta as to when it’ll be back working.
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August 2024 by Payton Abernathy
Doesn’t answer their telephones
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August 2024 by irene lemoine
Been there 3 times & had the WORST experience each time!!!!!!!!!! First time had to withdrawal money ,but had to go to rest room first, they REFUSED to let me use it because ONLY for employees, referred me to HEB. Came another time to check balance but I hadn't memorized my account number & teller refused to take my driver's license & look it up,then went in to get cashier's check & stood in line a great while because only ONE teller,AGAIN !! teller wouldn't help me or even go out of her way to help,not even that SO CALLED DOOR GREETER was a help!!!!
Had to run to FRIENDSWOOD Chase on fm 528 THEY ARE HELPFUL!!!!!!!! THEY BEND OVER BACKWARDS to help anyone!!!!!!!!
Never AGAIN will I go to Gatebrook location,.
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August 2024 by Ali Kasim, REALTOR
Just stopped by to do a transaction. All the staff including Deedee was very helpful. The current rating of this location does not reflect my experience.
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July 2024 by Yolie P (Yolie)
Had such an please experience.
I arrived and awaited my 4:30p appt. I made it way early due to leaving work earlier than expected.
I was greeted after the employee completed a conversation with another customer. She said she'd see if there was anyone else that could see me sooner. Thankfully, there was. She was knowledgeable in the matter that I needed assistance with.
Both of the ladies had great customer service skills and made me feel welcomed, considering I looked like a tired dog 🤣.
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June 2024 by Jacqueline
Drive thru ATM doesn’t work
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June 2024 by Rohan Shah
Great and fast service!
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May 2024 by Jaime Rodriguez
I'm disappointed with this location, nice tellers inside but the ATM never works. Had to drive several miles to Friendswood to make a deposit. Why close the other chase locations and open this one where there is no drive thru and the ATM is always out? Definitely thinking of finding a new bank.
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May 2024 by Fidel Cuello
Nice place but I had bad experience in this place one of the staff was so rude because for one later was missing in the check she didn’t accepted it
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May 2024 by Pedro Ramirez
Layout is so confusing. There's no drive thru, so I have to stand in the lobby with a dangerous amount of cash waiting for one of the only TWO available clerks to process my transaction, which by the way, they are hidden facing away from the entrance. For Safety? Maybe?
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May 2024 by Phill Roath
The ATM is so high, I had to open my door to reach it. And then more than half the time the touch screen refused to take my actions. It was very difficult to operate and then asked if I needed more time. This was after my check was already in the ATM. After multiple pushes of YES I need more time, it finally worked.
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April 2024 by Pedro Blaze
Layout is so confusing. There's no drive thru, so I have to stand in the lobby with a dangerous amount of cash waiting for one of the only TWO available clerks to process my transaction, which by the way, they are hidden facing away from the entrance. For Safety? Maybe?
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April 2024 by emily
I’ve been here a few times and have never had any issues. Great staff, very kind and helpful. Also, to everyone that has had difficulty understanding their drive through atm, be thankful there is one in the first place (:
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March 2024 by Veronica Gully
The front door is a joke, I have only been able to gain access once with my debit card. Waiting in a long line because the door doesn’t open is a waste of our time. Closing branches close to me and now this is making me rethink banking with chase
