-
January 2024 by Zachery Hemphill
Best service center in town. Tim & the crew are hands down the most honest and reliable people to work on my vehicle. They have done everything from front end alignments to the evaporator coil on my heavy duty vehicle. Best turn around time and they take care of the vehicle & even washed it for me. If I call them they give me honest & reasonable times they can get the work done. Plus they are open on Saturdays which is the best thing around. Again much appreciation for these people & for Tim taking care of all my needs whenever I call.
-
January 2024 by Elaina Morris
I always heard great things about Tim by family. In my own experience, I hit a block of ice on the road and brought in my car with a coolant leak. I needed a few things done and Tim and Allan worked on my car and got it to me in a very timely manner so I could drive to work only a couple days later. Tim updated me regularly on the diagnostics and was very thoughtful about the cost. Highly recommend.
-
January 2024 by S D (Diddy)
Chris Pratt works here so that's cool.The staff has always been friendly, though they do push extra services and "things to watch out for" and bit harder than the shops I'm used to.I really appreciated the courtesy ride home (and pickup!) So I could avoid Uber. This really came in handy and I felt taken care of.The work done on my truck was to my satisfaction. A quality shop is hard to come by these days. I do wish the parking situation was better at this location but it is what it is I guess.
-
January 2024 by Nolan Cmerek
Tim at Clear Lake Auto Service is great! They had to replace our engine after the engine was flooded with water damage from Galveston roads. They worked with our insurance company and got everything covered. Our car is running good as new. Highly recommend!
-
January 2024 by Matt Samuels Photography
I recently visited this place and was blown away by the exceptional customer service provided by Tim. From the moment I walked in, he greeted me with a smile and went above and beyond to ensure that all my needs were taken care of.Tim went out of his way to explain all of the services my car needed, and gave me an accurate estimate of the cost, which I found to be very reasonable. He also kept me updated throughout the entire process, which made me feel confident in the work being done on my car.The efficiency of the service at Clear Lake Auto Service was also impressive. They had my car serviced and ready to go in no time. I was extremely satisfied with the quality of the work done on my car, and I would definitely recommend this place to anyone looking for an honest, reliable, and efficient auto service shop.Overall, my experience at Clear Lake Auto Service was fantastic, and it was all thanks to Tim and his exceptional customer service. I will definitely be returning to this place for all of my future auto service needs.
-
January 2024 by LaTasha Harley
The service I received from Tim and Sam were superb. They went beyond the normal support you would receive at an auto repair shop by sending pictures of an oil leak that wasn’t handled properly at a dealership. They also allowed me to take video of the work they completed and the work by the dealership which was subpar in comparison.In addition to providing great customer support their prices were reasonable. Tim provided a detailed report of the work they completed ✔️.I would definitely take my car back for additional services. Thank you for honesty and openness.
-
January 2024 by Conner Dunaway
Tim was amazing! This was one of the best experiences at a mechanic!Quick, straightforward, and kind! The best traits you can have in customer service!When I came in: i had a picture of my sway bar link that was torn, he informed me of some things, and then we went on a “test drive” so that he could hear the issue i was having.Once we got back, he gave me some estimates and let me know a technician would be able to diagnose (100%) and fix the issue!After a few hours they sent me a diagnostic sheet with my whole vehicle inspected! From the wheels to air filters all the way to fluids, they covered and assessed each part!They did not try and push me into anything else, and even in fact let me know some of the things i could do at home for cheap!I’ll be taking my vehicles here from now on!
-
January 2024 by Hannah Carroll
I really appreciate the work Clear Lake Auto Service did for me and my car. After a flash flood, I had to get my engine replaced and detailing done, and these guys fixed my car up quickly, efficiently, and with great results. My thanks for your hard work and great service!
-
November 2023 by Brooks Walker
At least ten years ago a friend recommended Clear Lake Auto Service. It is a 30 minute drive from my home, and I continued using more convenient locations. I had problems with all of them, and finally decided to give Clear Lake Auto Service a try. So far, my only regret is not going to them sooner.With their evaluation of my vehicle, and service of issues, I now believe they are the best I have ever known, and I plan to continue with them indefinitely.
-
October 2023 by Mike
I will always be impressed with the quality of the services that I have gotten here. Tim has taken great care of me no matter what problems I have brought to him. This most recent visit was my Ford Transit Connect and rewiring the headlights. Everything came out great! I will absolutely recommend Clear Lake Auto to anyone who is looking for quality and customer service.Services: Electrical repair
-
October 2023 by M P
We have been bringing all our cars here for many years. Repairs, tires, etc. Top notch customer service - which is sadly rare now. Very often they'll provide guidance that can avoid bringing it in a vehicle for service as a DIY. I highly recommend them to family and friends. Tim helped us most recently and was extremely helpful.
-
October 2023 by R1pperduck
There's so much they did right, but i don't want to write a book on here, so ill condense it.They found the issue fast.They fixed the issue that the last shop messed up. (Clutch issue)They saved me hundreds by not overselling what my car needed.(i asked for shocks and struts, and said the steering was making noises, they found all i needed was struts)They drove me home.They washed my car inside and out.They were incredibly friendly and professional the whole time and called me before making any decisions with my car.10/10
-
September 2023 by Brad Strong
Technicians are extremely knowledgeable, courteous, and patient. Sam spent time with me to test a complex problem with the ABS and troubleshoot with me so I’d have peace of mind that we were getting at the root cause. The issue is fixed and I have the peace of mind.
-
September 2023 by Mike F
I've been using Clear Lake Auto Service since I moved here in 2007. AAA certified quality and an extremely helpful group of folks. They not only take care of our cars they explain everything in advance before you are charged for it. I wouldn't trust my family to any other shop. They are a business of quality and most importantly integrity.Service: Tires
-
September 2023 by Cathy Armstrong
Disappointing. Car was undriveable and seemed to have the same problem it had 6 months earlier that the shop repaired. Never any communication as to when the car would be assessed. Frustrated the car wasn't being looked at, I heard, 'we're doing the best we can.' She told me she'd work with me on the repair bill. No idea what that meant, didn't ask. But then she asked, 'what price did I give you?' when I came to pick up the car. (Isn't there uniform pricing on parts and labor?) Stood around for 20 min as she generated an invoice even though I'd told her what time I'd be picking up the car. Additionally, $145 for a 7.1 mile tow is ridiculous.
