-
October 2024 by G
My disappointment stems from the staff being unprofessional and the Doctor not wanting to go the extra mile (or at least ask their staff to go the extra mile). My symptoms have been pretty severe lately. For my initial appointment back in July I was given a sample that ended up working great to treat the severity of my symptoms. A month later I had my appointment and came to an agreement that I would start taking that medication. The Doctor gave me a coupon that was suppose to help lessen the cost of the medication. When it came time to pay the amount was still very expensive. When I called the doctor their staff said that I would have to call myself to see which alternatives would be more affordable. I found that odd due to the other places I go to always look into that for the patient or they already know which alternatives work best. The person I spoke to made me feel like she was just tossing me away without letting me know if she'll let the doctor know or not. I wrote a message to my doctor letting her know how I felt and a few minutes later I get a call from her staff, the same person I spoke with initially. She said "I just saw your message to the doctor, I'm a little confused because I don't know what I said to make you feel upset". First, that is unprofessional. A person on staff shouldn't call the patient to "confront" them. Her appropriate response should have been "I saw your message, I apologize if I made you feel upset it wasn't my intention. I will go ahead and let the doctor know and see what we can do". To take things further I got a call from the doctor. Now, I understand the doctors having to support their staff because at the end of the day they work together everyday. What threw me off was the doctor saying "we have to put some responsibility on the patient". Meaning, I have to stop what I'm doing to call and gather the information they should technically already know. That "some responsibility" is a lot for a patient. Can you imagine a doctor saying that to a cancer patient? Why should it be any different for a "regular" patient?. I personally have someone in my immediate family going through breast cancer and I am the person they contact since I speak both English and Spanish and they only speak Spanish. On top of going to school full time, working and having my own health problems to deal with. That "some responsibility" is a lot for a patient. Them being the Doctor, you would think they would know which medications would be more affordable and not prescribe the most expensive one right off the back. Regardless, I called my insurance and gathered the information. I'm thankful it took no less than 20 minutes. I then asked my insurance if my provider could call and ask for the same information, they said yes they just need my DOB, Name and group number. Which are all on file anyway. I then went an extra step and called my insurance but chose the provider line. Once connected I mentioned that I'm actually a member but have a question, I explained the situation and they said "yes, as long as they have those three things they could get the information needed". I called the doctor back, gave the information but then called back and just told them to cancel it. Out of the three medications I gave them they still prescribed me the most expensive one out of the three. It only leads me to believe that this doctor is big on pharma. To continue this, I got two bills in the mail. One from 3 years ago and another from the summer saying I have a balance due. The one from 3 years ago doesn't make any sense because I never got a bill in the mail saying I had a balance due. The one from the summer also doesn't make sense because the amount they say I owe doesn't show on my EOB. Also the statement date is always within the same month of the appointment. This statement date shows it from the month I had this issue with the staff and doctor. A two month difference. I will call my insur
-
October 2024 by Leslie Taylor
Clean and very organized. The people there are polite and very helpful.
-
October 2024 by F M
Very good people
-
October 2024 by Cammiah Mireles
All the Drs and PA's are very good and pay attention to myself and what the situation is going on in my body, they make u feel comfortable and I feel with the Experience that the Dr.s and others here in this Location
Shows how much they really Care about you Genuinely..
-
October 2024 by Lin Smith
Just saw Jamie at cls neurology. She is a wonderful NP. She went over all my test results and explained them. Also shared an idea of gel inserts to help with comfort. Friendly office. Great experience ?
-
October 2024 by Mary Johnson
The nurse was very much caring and helped me feel more comfortable, and Dr. Elkilili was very helpful and made sure I was going to be alright. He also took his time and made sure I understood everything
-
October 2024 by Rosiland Humphrey
Staffing is very nice and explains everything to you about your issues and the doctor is GREAT and has a wonderful patient/ physician relationship
Will be my doctor from now on!
-
October 2024 by Vivian Moody
Wonderful experience. Great staff
The doctor I saw was just what I had been looking for in a pain management doctor. Expert care.
-
October 2024 by MOHAMMAD SALAH
Dr Benrouane is a great doctor, he takes very good care of his patients. the staff are great and professional. The procedure went smooth. Thank you for taking care of me.
-
October 2024 by C F
Great services and staff very caring . They show great concern regarding patients care. Been a patient there for over 10 years. Love the staff.
-
October 2024 by Diana De Leon
Awesome doctor office and a very good Doctor. Personnel are very friendly, courteous and knowledgeable.
-
October 2024 by Jeremy Satterfield
Living with cronic pancrentitis is easier with cls, they have addressed my issues and developed a plan so i can continue to live life
-
October 2024 by Roland Vuittonet
Great place
-
October 2024 by Sherrie Sculley
Always a pleasant visit at the Clinic. Efficient and thoughtful medical staff at the Clinic.
-
October 2024 by Dora Malak
I recommend Dr. Abdelnaser Elkhalili he’s a Good Rheumatology.
