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January 2024 by Maria W.
Omg! This wholesale store is a lot better than Sam's Club in a lot of ways. I had the opportunity to be gifted a Costco card during the Christmas hour. I visited the store on Sunday to solidify my membership and had the pleasure of speaking with customer service personnel, Sophia. Initially, Ms. Sophia attempted to upsell me a deal with a credit card. I wasn't interested in getting another CC, so she was cool with my decision. I ended up getting an exclusive card to add to my basic account which Ms. Sophia assisted me with. She was so patient and answered all of my questions. I even was allowed to add my sister who gifted me the original card. The card machine was down at the moment, but Ms. Sophia went above and beyond by showing me how to access the app to view how my points would be calculated. I always knew Costco was better than Sam's Club in some ways, but I did not realize how much their products aligned with my lifestyle. The produce was significantly better looking and the deals appeared to be much more affordable. They have more vegan-friendly foods such as a pack of organic tofu, several big bags of frozen vegetables, bulk soy, oat, and almond milks, hummus, Beyond patties, and the icing on the cake is their wide selection of Asian snacks such as mochi (not just the frozen kind), my favorite: want-want rice crackers, kimchi, taro balls, and boba gelatin-free fruit cups. I mean, the variety was expansive. Even some of the processed noodles, vegetable-fried spring rolls, I spotted some kombucha too. I really love the vast cultural options that they had. I just wasn't expecting that. It is a beautiful thing. I didn't get the deal with no Mastercard so I can't credit my purchases, but hopefully, they can change that soon. I visited on a Sunday and it was barely packed with people. The store is clean and they actively have staff sweeping. The staff members seem to be satisfied with their jobs. Now, the apparel department was out of order, but that is to be expected. The ladies restroom was very clean and had lots of stalls that were packed with toilet paper. This is a solid location.
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December 2023 by Marjorie S.
This review is for the Optical inside Costco. Since I have a Costco membership and I just got my eye exam, I figured I stopped here to look for my new glasses and order new contacts. Well it's a hell no for me. The associates here are not very friendly at all. No one even acknowledged us. I circled their podium a few times to look at glasses in the case and also the ones that are on the wall. Saw some glasses that I love but customer service was non existent.
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December 2023 by Roland f.
Another one star due to not enough brand choices mostly Kirkland brand only. Cash registers are limited forcing customers to do self check out, also the return line most of the time is too long due to only one personnel at the register. Master card not accepted :( Not worth the membership fee.
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December 2023 by Charlene P.
I get the hype now! I wish I had joined years ago. The prices here are amazing if you can afford buying in bulk. Medications are such a bargain. I find that most medications are 1/4 the price when you buy a year's worth. I've bought sweaters that I receive many compliments on and with coupons they are often less than $13. However the best buy is their Nicaraguan Kirkland whole bean coffee - $12 for 2 pounds and sometimes less. It beats most Starbucks coffees. Lines appear crazy long but they move very quickly and customers are always kind and we navigate around each other kindly. Shout out to a sweet and professional employee Mr. Clorio.
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November 2023 by Robert B.
Customer Service is non-existent at this location. I bought a couple of items and used self check out and they stop me at the door and count my items one by one. One of their cashiers is the one who checked me out at the self check out(assuming because it was holiday peak hours or just busy). If any errors occurred it was their failings, not mine. I got 8 items and when they checked at the door it was only 6 items on the receipt. As I mentioned, if an associate is scanning my stuff, I would think they should not be making these mistakes. I didn't mind paying those items the associate somehow missed, which was a big 40 water pack and some eggs. I just assumed a simple apology would suffice since it is a hassle to be stopped at the door versus the excuse I got for their mistake, "it happens sometimes" and proceeded to show me other papers/receipts from what I am assuming "scanning" errors. I appreciate Costco and I have my executive membership, after this little inconvenience, I am considering not renewing it.
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October 2023 by Sarah G.
We love having a Costco membership. Stopped in here while on a staycation. It's always fun looking around, trying samples and stopping at the cafe. We usually get the $1.50 hotdog/soda combo but didn't today. Tried the $2.50 ice cream sundae and our daughter only ate about 5 bites. Ugh. Staff were friendly. Gas lines went fast. Tip: the hoses reach BOTH sides of your vehicle... I'll see lines 5 deep for like the left side gas tanks, right side lines are empty. Scratch my head wondering why someone would wait 20 minutes when there are open lines???
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October 2023 by Alayna M.
Don't worry paola D single handily saved the day at Costco tonight 10/12/23 by demanding my husband there that she just SAW standing next to me in the check out. God forbid he go to the restroom. She was pissed I didn't unpack the cart for her that's why. Sorry I didn't do your job for you. Then rudely said "UM he has to be HERE" I guess I'd be in a bad mood too if I was named Paola too.
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September 2023 by Danny L.
Can't argue with that dollar fidddy glizzy! Went to Costco and like always I got to get the hot dog for a quick snack. You can't argue with a hot and delicious hot dog combo for $1.50. Even though it was crowded they got the order out as fast as possible. The employees don't play around at Costco. We all know that Costco is amazing!
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September 2023 by Grace E.
It is the only one market we go in every weekend. We come to buy food in biweekly. The price is reasonable and durable and quality products.
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August 2023 by Lauren W.
Not handicap friendly or handicap accessible! Very unhappy with this Costco! I brought my grandfather here and asked the front door woman where I could get a scooter for him since he can't walk unassisted. She informed me (quite unapologetically) that there were only 4 carts and they were all in use and I'd have to wait and try to find one. Surprised I asked, only 4?! Are you guys ordering more?! She said no, seeming annoyed at me. I was eventually able to find a cart for him and as we came in he voiced his concern, as did another man using a cart. She was even more annoyed now and explained that since it's not mandated that they have more they don't, and won't. We no longer plan on renewing our membership here especially since we haven't had this issue at Sams club or other smaller stores. The parking lot is always so full at this location it's hard to ever find a spot let alone a handicap spot. So I KNOW they are aware that four carts isn't enough for their daily foot traffic. It's 2023 do better!
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August 2023 by Austin W.
Great shop with excellent prices. Patrons are courteous and not aggressive. Lakaysha checked us out today and yelled at us for not moving the cart close enough. She then proceeded to rip open the boxes of unit dosed items (box of Waterloo cans for instance) so they all were scattered across the cart. Would avoid her if you see her at the line.
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August 2023 by Alex G.
Bought a brand new LG TV from this place. Three months into it, the TV screen stopped working. Called their warranty service and they said they would send someone to fix it. The repair guy said you have a manufacturer defective TV. Talked to the warranty services again and they said I could return the TV to the store and get a new one. Went to this store and talked to their customer service and they refused to help me. Wouldn't even consider it. So now, the repair guy came again to fully fix it, and found screws missing on the inside of the TV....CLEARLY a refurbished TV that they re-boxed and sold new. I'm completely disgusted and will be switching to Sam's Club today.
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July 2023 by Jim B.
Customer Service is non-existent at this location or with this company nationwide. I spent 255 dollars and they stop me at the door and count my items one by one. Their cashiers are the ones who checked me out. If any errors occurred it was their failings, not mine. It turns out that they rang up my fabric softener twice and did not ring my detergent. There was a price difference. It cost me an additional 12 dollars. Congratulations. While you were alienating me, my milk was getting warm. I will not be renewing my membership. I think Sam's should get many more customers and Costco needs to change their ways. Me and my money are going elsewhere.
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June 2023 by Joe K.
Tremendous value on all merchandise. Customer friendly. Product quality is top notch.
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June 2023 by Tabatha L.
Costco is so diversified. I love it! I especially love purchasing their brand weewee pads, which are great BTW. I can spend hours just poking and gabbing. The staff is also friendly and helpful whenever I have a question or two. I did just learn, if you are paying cash at the deli, you can walk right up to the counter to place your order. I did not know that. Uhm... so on the the rotisserie chicken salad review. Not a fan! It was not tasty at all, plentiful yes, but it is a no for me. It was if it was thrown together with eyes shut. The rotisserie chicken had no taste, for real. It did not have enough cheese. Plenty of lettuce though. I do not know what was going on, but I must say it did not live up to the hype.
