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March 2024 by Samara
Placed an online order for 2 subs. 1 without onions and tomatoes. When my husband picked up the order he checked my sub and it had onions and tomatoes. Spoke to Kyle, who blamed it on the new hire and said he would remake it. My husband stood there to ensure he would make a NEW sandwhich and not reuse the same items and just pick off the onions and tomatoes. He saw Kyle get new bread and "look" like he was making it new, so my husband sat down. Checked the sandwhich once it was remade and looked good when he opened the sandwhich. Well, Kyle did NOT make a new sandwhich, he was sloppy and lazy and picked off the pieces, but left a full onion in my sandwhich. Called the store once I saw the sandwhich, manager told me I had to return the sub for a refund per the owners rules. So I have to go out of my way for an error they made TWICE. When I show up, the manager has an attitude and states "well your husband checked it" yeah, he did, but he didn't inspect my sandwhich and look through everything because he thought Kyle the employee would do his job and not be lazy and reuse the same food and finger through my sandwhich and pick off food. The manager was not sympathetic to all my issues, the fact my order was wrong, the fact I had to drive back out of my way to get a refund but instead wanted to make excuses and blame myself and my husband for their errors. Poor employees, poor management and an even worse owner.
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February 2024 by Tracy Naylor
The meatballs where burnt to a crisp all the inside was like a mini brick of coal. No sauce and stale bread I contacted uber eats and the store nothing came of either.
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January 2024 by Ingry Espina
The worst service!! As soon as I walked they all just stared didn't say a word, then when I was ordering my sub I said no onions and she straight replied with "this is not sonic"
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January 2024 by jose A
Good sandwich. Staff was nice.
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January 2024 by Julien Muse
Freddie and the crew were quick and very hospitable!
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December 2023 by Kathy B.
Had lunch there today. Jasei and Matthew made the most awesome sandwiches. And they kept calm and cool and worked as a team to take care of inside customers as well as the 2 HUGE orders that came in online !!!
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November 2023 by Tiffani P.
Haven't tasted my sub yet but what I can say is the old lady is rude as hell. The tv is extremely loud so you can't even hear what they are asking you. Nobody greeted us when we walked in and she didn't even say anything to us as we walked to the register and had an attitude when we ordered. She also called someone stupid because of a sub they ordered (it didn't sound good to her). Overall a weird place. If you hate your job that much then quit and go somewhere else. Also took over 15 minutes to them to make 3 subs.
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November 2023 by Charles Samuel
Let's just say they need too improve on quality of their food and bread (bland and chewy). Your spending close to 10 on a flavorless sub sandwich is complete ripoff .Wheelchair accessibility: Not very well planned and thought through for disabled people.
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November 2023 by Chloe R.
Both sandwiches ready in under 10 minutes, hot and delicious. Very clean and nicely decorated place, drove 30 minutes to this location because the one in Pearland sucks. Definitely worth it, will be returning.
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October 2023 by Nick A.
I never write reviews but me and my dad both ordered the meatball subs and we BOTH had hard meatballs that we're old and we're like chewing rocks, don't waist your time or money here.
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October 2023 by Bart Cooke
My wife and I split the large Firehouse Steak and Cheese. The sandwich was very good. The restaurant seating area floor needed some cleaning attention as well as the bathrooms. I would recommend this location to anyone looking for a sub sandwich in Webster. Thanks.
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October 2023 by Edith Aguilar
Donovan and Aaron were super friendly and made sure my complicated order was made correctly. 10/10 recommend this
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October 2023 by Insane Sevonethre
Donovan was great, went above for my wife and I, definitely will be back for that.
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October 2023 by Alicia Morris
I was very disappointed to see the employee playing on phone and not waiting on me. I almost walked out but he finally got to me. Food wasgood.
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September 2023 by Shray Chauhan
Mobile orders are consistently not ready at the designated pickup time, even when the store appears to be empty and adequately staffed. Step it up.
