-
February 2024 by Ney Kab
Efficiency and professionalism on point. Thank you.
-
February 2024 by Kevin
I do not have anything against Firestone as a whole. In fact, I have brought many of our vehicles to this and other locations many times over the years.HOWEVER!When you have a 9 AM appointment and they eventually, nearly 1 1/4 hours later get your ride on the rack for nothing more than a road hazard warranty tire repair, then they take it off the rack after about a half hour, (I thought they were Finally finished), only to find they did Not fix the tire and were trying to upsell me on several items them I did not need, (nearly $600 brake job and tire rotation) and to tell me that it will be another 30 to 45 minutes once they put it back on the rack to actually do the job!UNACCEPTABLE!Absolutely pathetic!If that's not bad enough, I'd been there over 2 hours & when I got my vehicle back and both my clean rim and tire had white goop all over them! They could have at least wiped it off! I mean seriously, each tire cost me $300 there as well as having them on a $800 rim, should garner a bit of detailed and proper service, even for warranty work.I almost went back in and said something about the white goop but was already pissed off because I'd missed a doctor's appointment that I had at 11 AM that was set a month earlier and was just ready to get out of there...You're welcome to take your chances at the Firestone on El Dorado boulevard if you want to, but I'm going to a different location the next time I need to go to Firestone!
-
February 2024 by Nanas Angels
Unprofessional LOST my lug nut key!! Left huge black handprints on my steering wheel cover and headliner when exiting
-
February 2024 by Lisa
Very nice, good customer service and they listen to their customers even after picking up car.
-
February 2024 by ryan Mcc
They worked on my car earlier in the month. I just took it back in They said the air intake box was loose but still charged me $94 even though they were the last ones to touch it sounds like they messed something up and then charge me to fix it. I’ll never go back
-
January 2024 by LindaL Duron
Thank you to Erick and Stephen for going over and beyond to get my truck back to working (better than before too). Erick thanks for the time you took to assist in answering all my questions. It’s a true blessing to have honest people look out to get you the most for your money. I also want to state that during my wait there I never knew how horrible people can be in attacking (verbally) the advisor. Erick was a total professional in handling the situation and communication was clear and understood ( well, by me). It’s important to note, there are promotional givings or coupons at Firestone but nothing is for free when you want more. My 5 stars listed is for the excellent care provided to me for my first time there. Thank you!
-
December 2023 by Tracie Harrell
Absolutely had a great experience today. The manager Jonath Rochester was very attentive as I voiced my concern about the noisesmy car was making. He assured me they would find the problem. When I left my car sounded like a brand new car.
-
December 2023 by Florenique Hearne
Came in for some tires and brakes to be looked at. Jonath immediately helped, he explained everything throughly and made my experience today easy. You can tell how knowledgeable he is and that he will make sure the customer receives top service. Will definitely be back.
-
December 2023 by Janene Martinec
Had to quickly pop in , when one of my tires was potentially losing pressure due to a nail. Didn’t mind the short wait. The service there was great!
-
December 2023 by Jennifer Johnson
I will definitely make this store my new location.Jonath and the other workers was very knowledgeable about what I needed to do when my check engine started flashing . They took care of the situation in a timely manner, thanks Firestone.
-
December 2023 by Jasmine
Came in for an oil change and the staff was attentive, polite and gave great service. Definitely will be coming back.
-
December 2023 by Thomas Richmond
Got the oil changed in my truck, new wiper blades, new tires rotated. Also topped of other fluids. Great Job n way to hustle things along.
-
November 2023 by Donna Swartz
I can’t believe this Firestone!! Jae and the team provided the best customer service I’ve ever experienced at a Firestone. They had me in-and-out in an hour on the day before a major holiday and just brought all the best energy. I will definitely drive a bit further for any future needs.
-
October 2023 by Josh
Went to the Pearland store who called this store due to not having the tire. They said they put their hand on the tire and said to come by. I drove all the way to the location and said they did not receive a call nor do the y have the tire. Worst customer service experience ever as they said they will just have to order it and that I would have to stay with the nail in my tire until it comes in.
-
September 2023 by Maira Rodriguez
THE WORST EXPERIENCE EVER! The manager has no care to help, doesn’t return calls and refuses to help out with an issue the store caused. The other employee Conrad is rude and also doesn’t care to help out told me to just kill the middle man avoid calling corporate and wait for someone to call me back.Second vehicle that has messed up upon leaving the store. One caught on fire after an oil change exactly a year ago and now new car has damages due to tech failure to close my hood properly. Do not recommend this store at all! If I could leave a negative star I would!