-
February 2024 by Karyn T
Terrible customer service Maria needs more training... Extremely slow and unprofessional
-
May 2023 by Patricia Miranda
Frost Bank has by far the best customer service bar none!! I love the team at the Webster location. Many of their employees have been there over 20 and 30 years. They go the extra mile and get it done. I have 3 accounts and they service my varied needs as if I was a lotto winner. Everyone should be treated like me. Thank you team Webster at Frost!
-
May 2023 by Kelli Putman
This has been the worst banking experience in my 37 years of being alive! I highly DO NOT recommend this bank, I don’t trust them with even a $1 of my money! Don’t walk…..RUN to another bank before banking with them, Especially this location!
-
March 2023 by J M
Linda at the front desk was very quick and helpful getting me a replacement card. She was very knowledgeable and gave me great advice and options. My son and I enjoyed that she personally came and talked to us and showed interest in the game he was playing. Made us feel very welcomed!
-
September 2022 by The Observer
Sent business checks to wrong address a couple of times. Shared information with two other customers about our business account, kept putting our zip code in a different town, which results in not being able to pay for gas at a pump and was caught in a couple of lies about overdrafts. Thats not good for any business. Any one of those is bad enough but all of them are uncalled for and should have resulted in the firing of staff. Don't give these people your information.
-
September 2021 by K T.
Very disappointed at the way I was treated I came there for identity thief from Bank of America and bank was aware of it and Simone broke in truck ....bad year slot of crime they were gonna close acct and I just felt like they knew my issues and I got ripped off at ibtown suites asked them get involved to get money back and it's been 150 days with a police report very disappointed it's difficult without debit card. Manager treated me like I was beneath the bank
-
December 2020 by Renee Johnson
Me and my fiancé ( another African American woman ) was racially profiled and discriminated against today. I have contacted my lawyer and also will be contacting corporate as well.
-
May 2020 by Alex Becerra
Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the Paycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process.In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval.I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.
-
April 2020 by Alex B.
Frost Bank and in particular Virginia Crosley were fantastic in navigating my firm through the Paycheck Protection Program. This wonderful experience was in stark contrast to my experience with Bank of America. I have been a Bank of America customer for over 20 years. When it came time to tackle the Paycheck Protection Program, I began through Bank of America. To make a long story short, I wasted over 2 weeks with them and was never even told what documents were holding up my process. In stepped Frost Bank and Virginia. Within 2 days, they had all the documents they needed. Virginia personally reviewed everything to make sure it was ready for processing and 1 week later we had approval. I strongly recommend Frost Bank for any small business banking needs. It makes all the difference in the world to have a banker that really gives you service and not one that just talks about giving service.
-
February 2020 by Tracy Louvar
We opened a business account less than a year ago and have had very good service so far. Erin MacDonald has been especially helpful.
-
February 2019 by Justin Khaki
Slowest bank experiences ever. Have had to back up and leave multiple times.
-
January 2019 by Linda Mullin
Always helpful to me. Kind and considerate every time.
-
August 2018 by ANGIE BAUCUM
They are super fast and convenient and the people at the nasa location are so super sweet!
-
September 2017 by Cheryl Tyler
I just went in with my almost blind father and William Riverez Was so rude and unprofessional Pit was shocking no actually It always comes from a he top management allowing some one to test elderly people lol me that My dad was shaken. What a bad situation This guy should be fired
-
April 2017 by Adam H.
This branch sure knows how to waste time. Very unprofessional since the last branch supervisor retired. The branch on clear lake city blvd is much better and professional. Today was the second time I had to leave the bank for they were taking to long to even receive my deposit, and I was the only person in the whole place!
