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February 2024 by Maria Sobczak
Comfortable and would go there again.
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February 2024 by Terry Mc
The staff is awesome! The location is ideal proximity to shopping, food, NASA, the water and has two alternate routes in and out of town. The rooms are clean and comfortable. They also have a bar and restaurant located on-site.Thank you for another perfect stay!
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February 2024 by ifeoma o3
I was assigned to a dirty room on arrival.After I informed the front desk, the room was dirty, they reassigned me to a room, within a few minutes, on a floor, they had previously told me on arrival, did not have any rooms available. This was deceitful.The new room I was assigned to, had a bright light you could not turn off, because it was connected to all of the other power outlets in the room.So as a guest you had to try to sleep with this bright light on, to be able to charge your phone and use any of the other power outlets for anything else.Imagine trying to sleep with a bright light on as a guest in a hotel.The details of the grossly unprofessional behavior & conduct of Ashley McAfee, a manager at this hotel was reported to IHG guest relations.Ashley McAfe is a poor representation of the IHG hotel brand.It is not a coincidence that this hotel has poor ratings from past guests.I only booked at this location, last minute because there was severe weather on the date I booked & I was stranded.Don't waste your money here.
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February 2024 by Cecil Cherian
The room was alright but the entire 5th floor did not have water. We could not take care of our hygiene & bathing. The other floors (1-4) did have water. I was told that if a room becomes available that then I could shower and take care of my hygiene but would have to wait for an opening. I tried to talk to a manager but no one was available. I was directed to call and given a business card. I called several times finally reaching her (Assistant General Manager-Ashley McAfee) and was told that the entire city had a water outage. I told her the other floor had water plus there was no reported outages on the city's website and Facebook page. They did not attempt to do anything to reconcile this issue; instead try to make a horrible no-sense excuse. I would caution you on staying at this property.
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January 2024 by Daniel Andrella
Fine stay, no
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January 2024 by BJ Y
Got value for money. Cozy quality ambiance, great luxury feeling in the room and good rest all through. May be a bit tricky to locate as it's in the back of a row of other establishments, but once you figure it out, it becomes easy to get to.Walkability: The main road is very walkable and there is actually a mall within walking distance. Lots of eaterys and coffee places.. on both sides of the road..
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January 2024 by Violinist MaryAnn
Friendly staff. Comfy bed. Clean. Good breakfast. Pleasant ambiance. (Lots of palm trees.) Thorough stayover housekeeping on request. Across street from Jason’s Deli, many other dining options within EZ walking distance. Weren’t many movie options on TV but we didn’t really care. Good value!
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January 2024 by Scott Childress
Absolutely horrible stay. Hotel had some type of party and the music and base was so loud it vibrated the lamps in the room. MS. McAfee was rude and unprofessional, when I complained she simply said not to talk to her with an attitude. Absolute horrible stay and it will be the
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January 2024 by Joe Lopes
Pool was overflowing with water and the water was going into the restrooms. That same water was flowing into the pool. Let’s just say the men’s restrooms were not clean but dirty floors. My kids started coughing from chlorine fumes in the pool room. The room was dirty two tissues under our bed. The parking lot had vomit in two areas from the Christmas parties being held in their meeting rooms. Now the staff is awesome.
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December 2023 by Rene Kirk
Samantha and ashley were great hosts.Rooms: Very clean.Food & drinks: Great breakfast every day.
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December 2023 by Naureen Rahman
This hotel was the perfect place for me and my toddler. She enjoyed the swimming pool each night we stayed. The gym also had a variety of machines and equipment. We enjoyed the dining the most! Breakfast and dinner was so delicious and easy for us. We had went out for lunch but the convenience of going downstairs for food with a toddler made it so easy. There is so much to do around this hotel. You can walk to coffee shops, boba, food and drink.
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December 2023 by Megan Brown
WARNING!!!! I was so dissatisfied with this place everything is OLD AND OUTDATED AND DIRTY! The staff is RUDE AND UNHELPFUL! Half of the time you can’t find anyone at the front desk to help assist you….my A/C Heater blew out dust so very dirty and did not work it smelled like a fire so I turned it off and reported it NEVER FIXED NOR DID THEY OFFER ANOTHER ROOM! The shower curtain fell down it was being held up by a rod that wasn’t stable that wasn’t fun showering and a shower curtain falls!! Do not even bother with their breakfast it’s disgusting and I am almost positive the fruit was several days old. Ashley the manager was such a nasty rude person. Indoor pool and hot tub that is surrounded by slippery tile the gym has broken scales and the water machine doesn’t work. This place is so run down and outdated it just felt dirty. Food is nasty do not waste your money. From a seasoned traveler take my advice and stay someplace else. There are 2 much nicer hotels in the same location. I highly recommend Courtyard Inn and Suites by Marriott….if you stay at this Holiday Inn remember at the beginning of the post I put WARNING! Oh I forgot they do not have an open bar it’s closed…I guess they are too cheap to get a liquor license….EVERYTHING ABOUT THIS PLACE WAS DISAPPOINTING AND I LEFT MY MAKEUP BAG IN THE BATHROOM and I called to see if they had it but denied so watch out thieves for housekeepingRooms: Roomy but old and outdated which made it feel dirty!Food & drinks: The BAR IS NOT OPENED THEY ARE TOO CHEAP TO GET THEIR LIQUOR LICENSE!Noteworthy details: Rude staff
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December 2023 by Gabriel Trevino
Absolutely perfect, clean, quite and centrally located to many restaurants and mall. Came as a stop for NASA park, and Galveston, found this place very convenient. Definitely a must stay for us. Oh yeah, the hot breakfast and pool are awesome. Thank you staff. Yeah. You have to fill fill out this to her.
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December 2023 by Michelle Salinas
This hotel is by far an outstanding place to stay very centrally located to mall and shops. I staff makes you feel welcomed and food is great. The rooms are clean and pool and jacuzzi were very relaxing. I highly recommended this hotel!!! I would not stay anywhere else.
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November 2023 by Paige Kurz
I just completed a stay at this hotel. I was part of a week-long 30 people conference.Upon check in, we received a personalized letter in our rooms with a goodie bag full of snacks (Cheetos, Oreos, candy bar, cheeze its, a bag of popcorn, and 2 bottles of water). The rooms were very spacious and clean. Housekeeping came every day to make up the beds, empty trash, and replenish towels and toiletries (another rarity in today's hotel industry!)The customer service Yvonne Small provided during our conference and stay was OUTSTANDING. She had everything we needed, and if we ever wanted something else, she got it for us right away. It is hard to find quick and friendly service in the hotel industry these days, so we very much appreciated all she did for us. The meeting room was set up for us each day with fresh coffee, hot tea, iced tea, and water. We also had delicious snacks each after noon (nacho bar; hummus, veggies, and crackers; popcorn; etc).The food itself is something to RAVE about! The hotel chef had a fresh hot breakfast and lunch prepared for us each day. The food was all so very tasty, better than many of the restaurants I've eaten at and certainly better than ANY hotel food I've ever had! Breakfast was the same every day but there were plenty of items to mix it up throughout the week. Breakfast included biscuits and gravy, French toast, eggs, bacon, sausage patties, yogurt, boiled eggs, cereal, muffins, etc. The lunches we had included a soup and salad bar, build your own wraps or sandwiches, Italian pasta, and a taco/fajita bar.The pool and hot tub were also VERY nice! The pool had water jets that shot as arches into the pool from the pool deck which made it more fun. The hot tub was always HOT, as it should be! Both the pool and hot tub were open every day (also hard to find at most hotels these days).We did have some re-occurring issues with the key cards to our hotel rooms. Often times they deactivated or the battery in the sensor on the door went dead and had to be changed. Only one of the treadmills in the gym were working. The bar was also closed as the old managers took the liquor license with them when they sold, but the current owner expects to have a liquor license by next month and have the bar up and running again. However, these were all minor inconveniences and didn't deter from the overall stay and everything else this hotel excelled at.The hotel is only 10 minutes away from NASA and the hotel sells general admission tickets at the front desk. There is also a great variety of food establishments within walking distance for a change of scenery.I would DEFINITELY recommend staying at this hotel and will surely return to this hotel if I'm ever back in the area.
