-
February 2024 by Kimberly G.
NEVER and I repeat NEVER use Jack's carpet for anything. David will speak to you in the most unacceptable way when it is their fault for any issues. They did not measure correctly not once but twice. The first round there was not enough pad or carpet. No apologies, just nasty attitude. The second time coming out to do the room there wasn't enough carpet for the first round, AGAIN, not enough carpet. No apologies again, just more disrespect coming from David, using the phrase "Do you want the carpet or not?" The installers are wonderful. They couldn't be nicer. Do yourself a favor and stay far away from Jack's carpet and specifically David that manages it!
-
July 2023 by Laura Thomas
We had our carpet installed about two weeks ago. We dealt with David and the experience was completely seamless. The price was very reasonable. The installation was on schedule. The installers were professional, cleaned up, and moved all the furniture. More than that, they did a fantastic job and the carpet is absolutely lovely.
-
November 2022 by Ash F.
When it comes to Jacks Carpet...JUST SAY NO! The carpet was back ordered. They said 2-3 weeks, after 6+ we had to call and demand an update. After taking our deposit they apparently forgot about us. We had carpet replaced, wood stairs installed and stained, and new spindles/banister. Total time to do this was estimated at 5-7 days. Took 3 months. Every appointment made with them, they no called and no showed. Then every rescheduled appointment again another no call no show. When they did show, it was 3-4 hours later than scheduled. We had to basically harass them to finish the job and threaten to call our CC company/bank. And that was speaking to JACK himself! We were redirected to different people and each contractor showed not having been communicated to and therefore not knowing what they were doing and thus, neither prepared nor with the right supplies to do the job. I've had a variety of remodeling done in my house working with different contractors and companies and this, by far, was the worst experience of my life. Save yourself the stress and go elsewhere!
-
May 2022 by erikaheule
Cannot say enough about how great our counters turned out!! Jacks Carpet did a fantastic job. On time. Completed early. Exceptional work. 5 stars!!
-
October 2021 by Becca Hisle
Very professional, and helpful. We will be back
-
July 2021 by Sam Moreno
Unfortunately my family and I were victims of the freeze which caused 10s of thousands of dollars to our home. So when it came to the flooring we shopped around at a few of the local flooring stores, and some of the big box stores but ultimately decided to go with Jack’s Carpet. The service we got from David was great and he really helped in deciding all of the different types of flooring we where in need of. Once the floors where installed we couldn’t believe how nice everything came out, we owe these guys a great debt of gratitude for completing everything so fast, and getting our family back to our cozy home! Thanks Jack’s & David!
-
June 2021 by Sam M.
Unfortunately my family and I were victims of the freeze which caused 10s of thousands of dollars to our home. So when it came to the flooring we shopped around at a few of the local flooring stores, and some of the big box stores but ultimately decided to go with Jack's Carpet. The service we got from David was great and he really helped in deciding all of the different types of flooring we where in need of. Once the floors where installed we couldn't believe how nice everything came out, we owe these guys a great debt of gratitude for completing everything so fast, and getting our family back to our cozy home! Thanks Jack's & David!
-
April 2021 by Mandy S.
I would like to thank Jack's Carpet for the amazing job they did on my wood floors. The sales people in the showroom made it so easy to choose as well as explaining the process to me. The installers were very prompt and professional. The installation is flawless. I will purchase from them again as well as highly recommending them.
-
March 2021 by Cathy Rylands
I wish there was a Zero or sub-star option because a one star is too much. This company is TERRIBLE to work with. We hired Jack's Carpet to order and install LPV on our boat back in September of 2020. We still have no flooring laid after they assured us they could and would. They do not order enough supplies, hire contract installers (the installers told me it was not enough supply after I asked them "Is this enough planks to cover the floors?" to which he responded "Yeah, we tell Jack to order a certain percent over and he always orders under."), want money up front as they don't have the funds to cover costs (are they taking nice vacations on my dime because they are not delivering the product to the customer?!), and leave a mess!!! The contractors laid the floor wrong, the project manager didn't have a clue, got Jack out to the boat and he agreed it was wrong (Yeah, someone who agrees with us! We had hope). They removed the incorrect flooring. The contractors were to come back the next day, and the next day...no show. They say they will find other contractors. Weeks later, got a phone call from the project manager that they will come the following day - no show again. Meanwhile, we have glue on our salon floor, need LPV planks to cover the material that was laid incorrectly AND NO ONE EMAILS OR CALLS ME BACK!! We are done with them. We have requested for our money back and materials used, per their mistake, provided. NOTHING! Incompetency from store manager to owner. So disappointing They are not a super floor store.
-
March 2021 by T Bacchus
We worked with David to replace the existing carpet in a rental. He was very quick to help, honest and upfront with pricing and information, and communicated each step of the way! He made the process very simple and stress free. I wouldn’t hesitate to call him back again if we need something in the future!
-
March 2021 by Dana Grice
We had floors installed by Jack's in our new office and they are beautiful!!! Very happy with the service and quality of flooring!!! Thank you for everything!!!
-
November 2020 by Jon R.
Jack's carpet did it a great job on our carpet. From the first time we walked in to the store we were met with professionalism and courtesy. Dave did a great job of explaining things to us, and had a remarkable amount of patience while we made our decision. Dave was very fourth coming with us about the delta to expect due to covid operations at the factory and kept us updated the throughout the entire process. Jack was extremely helpful during our measurement visit and complied to every request. The installers were extremely thorough, professional, and courteous. I would definitely recommend Jack's to anyone, and use them for my future carpet needs.
-
August 2020 by Ashley Morris
We were shown samples and picked out grey carpet. Our invoice says grey, and they installed a hideous dark brown color carpet. They now won’t answer calls or return messages.
-
July 2020 by John Beatty
I’ve used jacks carpet for two of my homes a motorhome and a boat. Always seemed to be quality work and a fairly good price. Until hurricane Harvey rolled in and flooded my house in 2017. I put down a deposit for new carpet in my house but changed my mind and decided to go with vinyl floors instead! Jacks carpet decided to keep my deposit of $1200.00 dollars since they didn’t get the job. After using them for years that’s how they treat repeat customers. I’ll never use them again! Especially under the circumstances with a loss from a storm!
-
July 2020 by Willie Bringier
Best value. David & Jack. I can't say enough.Im glad I followed there advice. Very pleased. Thank you.
