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April 2024 by Amy Jo Johnson
Bibbsy was a great and helped us find exactly what my Mom needed. Eddie C. helped process the sale and was very thorough in explaining the delivery process. Thanks guys !! Recommend both men to everyone shopping
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March 2024 by Christie Dawson
Delivery and set up were good. Would give zero stars though if possible. I always wanted a lazboy. Finally was able to afford one. Paid over $1700. Less than a year later, the chair was making awful noises. Called the local store(Bloomington IL). They couldn’t help me because I bought it in Texas. Called the Texas store. They couldn’t help me because the warranty is only good there. I paid extra for the extended warranty. Lazboy advertises there lifetime guarantee all over the place. LIES!!! They refuse to back up their product. Will never buy another one. Over priced POS.
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February 2024 by Jose Miselem
Amazing assortment of fine furniture at great prices.
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January 2024 by Mike Klossner
Excellent selection on fine furniture
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July 2023 by Janet W.
If they had zero stars, I would give that. La-Z-Boy basically hijacked my money. They say the product (replacement part) would be delivered in 2-3 weeks. They can't tell me if it'll be a week or 5 years but they won't refund my money. I see others on here with the same issue. It is not the local store it is the company. My mom needed the lift chair to get up and down and now they are holding my money. Very very sad state of affairs. La-Z-Boy used to be a brand you could trust. You'd think when you pay asmuch as their products costs, you'd get at least some satisfaction. La-Z-Boy, you should be ashamed of yourself. Holding money of seniors on a fixed income. Maybe you think if you make us wait long enough she'll die and you can keep the money. I'm thinking of going to one of the news stations next that handle consumer rip-offs. If you can't produce the part, return the money or send a replacement chair. I won't be giving you any more money. But I will post about your shady business practices everywhere I can think of to protect others from you!
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June 2023 by Dennie Clemons
Melody was an awesome, no pressure, sales person. The micro fiber furniture was nice but I went with the leather. Pricey but Lazy Boy is the best. Learned a few cost savings tricks from Melody. My new set arrived tomorrow!
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June 2023 by Gary Barfield
Had a great visit with store manager, Clark. Super impressed with his knowledge and the time he spent with me to have the recliner of my dreams. Gallery Furniture sold me a recliner that have had people out to repair it over 10 times in two years. My recliner with Lazy Boy is being made, but happy to wait for Exactly what I want. Thank you Clark!
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June 2023 by Karen McConnaughay
I received a recliner 2 weeks ago and already the cushions are getting soft. I called customer service and they said because I didn't order extra padding (which the salesmen didn't mention) it was not covered under warranty. The chair I got was not on sale and cost over $1300.00. I got a new one because of back problems. This is not acceptable.
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June 2023 by Vincent Pham
You get what you pay so all their furnitures are good quality. Very professional
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April 2023 by Brynnah S.
The new location between Long Horn Steak house and H‑E‑B is stunning. The staff is extremely helpful and knowledgeable of the furniture.
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April 2023 by MARVIN ZEPEDA
Horrible warranty, cushion collapsed,they want us to bring our c ouch to manufacturing. Robin in Dallas is worthless. No help from store. Been 3 weeks no response
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March 2023 by Marvin Z.
Worse customer service . No return calls. Furniture falls apart after 8 months. Robin in Dallas TX no help. Take your money at Friendswood store and your done. Go to Star Furniture
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March 2023 by Justin Halls
We bought a couch from this place and once they had our money up front the experience became an absolutely miserable nightmare. They delayed delayed delayed the couch for over half a year. The original salesman lied about the delivery time and when we talked to the manager he said the last manager was fired - I guess for lying to people on purpose. When they finally delivered it they scratched the hell out of our floors. The couch doesn’t even feel the same as the model we bought. Worst big purchase I’ve ever made. I will never buy anything from this company ever again. The customer service sucked throughout the process too. There’s a lot of other furniture options around, try another place.
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March 2023 by Marvin
Still no response from Webster store or from Dallas to repair our recliner . Warranty horrible. Still waiting on Robin to call for repairs.
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February 2023 by Paul Johnson
Go see Sheila! She knows her product, knows how to ask questions and can quickly assess her customer’s needs and wants. Exceptional customer service as well and an exceptional product line.
