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January 2024 by mike sniezak
Purchased a twin memory foam mattress today. Darris was knowledgeable and helpful. Found the mattress I needed at a price I liked. This is the second mattress I have purchased through this store and it will be my go to store from now on.
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January 2024 by Kim Dixon
Love this place! Our sales rep was very honest, straight forward and knowledgeable about their products. We purchased a bed and the entire process was easy. He was not pushy and worked with us to get to a price we were comfortable with.
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December 2023 by Tonya Harris
Today I purchased an amazing mattress and base. But the awesome part was the great customer service, from the time I walked in it was absolutely ?. Great, great guys Alex and Reece made me loose track of time. I think I was there at least 2.5 hours. It felt more like family than anything. Awesome customer service, awesome conversation and was able to purchase an awesome product at the end. Thank you guys for a wonderful experience.Kevin and Tonya Harris
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December 2023 by Carole Lane
The sakes manager at had mattress firm we went to on nasal and I-45 was very helpful . Our Aptartment had gotten damaged from a fire in our complex and my daughter lost her bed! He was do sympathetic and helpful and went out of his way to fund us ghe vesg mattress and the best deal for my daughter! I thank him so much! It's times like these, when the really good people come out and help. Thank you sir, for your compassion and your help!
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December 2023 by Leeana I.
Do NOT purchase a mattress from Mattress Firm unless you'd like to be extremely mislead about the warranty the mattress you're buying comes with. We purchased an intellibed back in 2018. We were told if ANYTHING goes wrong with this mattress it comes with a 20 year warranty. Fast forward to present day, and our mattress is sagging horribly and creaking worse everyday. We open a warranty claim, but it is denied. Why? Due to "inadequate frame support". What is "inadequate frame support"? No idea, because the 'terms' of their warranty don't define this or elaborate whatsoever. This is simply a loophole for them to be able to deny your warranty claim. Our frame is most definitely not inadequate. We are using intellibed box springs and a top of the line bed frame from one of the top furniture stores in the Houston area, definitely not inadequate. When I try calling mattress firms corporate offices the line rings and rings. I was also hung up on. I emailed them and have not received a response or explanation. Disappointed is an understatement. We spent over $8,000 on a bed and got 5 years out of it. Take your money elsewhere.
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November 2023 by Brittany Ann
I wish I could give more stars! Darris was over the top helpful. As my husband and I referred to him as “King Darris”! We were in and out within 30 minutes. We received phenomenal customer service. Would highly recommend!
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November 2023 by Ashley Ochoa
Darris was fantastic helping me finding the mattress I needed. They didn't have it in stock, but he was able to arrange next-day free delivery to my door! Definitely the place to go if you need a mattress.
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November 2023 by Michael Spray
My wife and I spoke with Darris a couple weeks ago looking for a new mattress. He gave us information on different options that would work for us. We decided to look at other stores to see what else was available. We came in today and met with Darris and told him what we were looking for after seeing what was available. He did a fantastic job helping us out with getting us the right mattress at the right price.
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November 2023 by Jon D. Smith
Been a good location although it’s been years since we’ve needed to buy mattress. Called, knew what I wanted. Gentlemen was to call back and did in a reasonable time. The progression required a second call back from the location, allegedly in 20 minutes.Three hours later, received a call back….I opted to not purchase from this location. We already had the deal set up but I opted to cancel moving forward.I’ve never been one to accept slow service.
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November 2023 by Nate Her
Darris was very patient and helpful with our purchase of a new bed. He was very friendly and easy to converse with and took his time explaining all the different beds and options.
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September 2023 by Af Burney
I got there when to store opened and I wasn't there 30 minutes before I found the mattress and I wanted. I told Alex what I wanted and the price range and he took very good care of me and my daughter. Awesome service
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September 2023 by Yanny Delphonse
Bruce and Reece were very knowledgeable and upfront about my purchase they worked with me and provided all the necessary information to help me choose the best bed. I am very grateful and pleased with my decision and purchase. Amazing customer service and great support. I never felt like the transaction was about a sale it was more so and experience of pros and cons and what was best suited for my needs. I highly recommend doing business with either of them they have a customer for life.
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August 2023 by Christine Bullington
Cory was extremely helpful and tried to help with the price point (which is always important). He did a great job and was very good. I walked in only wanting a head and foot adjustable base.He pared it with a new mattress for a great price. It was a very quick transaction.
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July 2023 by NME Perry
Cody Brown at the NASA clearance center location was very informative, helpful, and insured a very fast and smooth experience! He also gave us an amazing deal on our twin mattresses for our kids. So glad we chose mattress firm at NASA!
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July 2023 by Kyle Haynes
Cory one of the Sales Experts made our experience very smooth with his large knowledge on the products and willingness to hear our preferences out. Cory was able to give us a great deal, highly recommend this place and their team.
