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December 2023 by Toni Altom
Planet Fitness on ElDorado is a great gym. They keep it very clean. Management is friendly. All members dress appropriately. I would recommend any age group going to this location.
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December 2023 by Bertram Scott
My experience has been excellent at Planet Fitness, no matter what time I have used the facility. I Love the staff. They are knowledgeable, polite and very professional. The staff keeps all of the facility very clean. The weights cleaned, machines, massage and tanning rooms and's bathrooms. I have seen them cleaning. They do an excellent job, while taking care of the customers. This facility is the best.
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December 2023 by Aaron S
Planet Fitness refuses to allow you to cancel membership in any way other than walking in the doors of the club that you signed an agreement to be a member. You could be out of town, out of country, in hospital, become immobile, etc They don't care. You have to come in and use a primitive system.. they need you to sign.... with a digital pen on a digital pad that is an electronic function which is no different than a digital signature that can be done on your phone. This is in the hopes that you forget to cancel your membership.
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October 2023 by Sarah King
Would definitely recommend going here!! It's always very clean! The staff is so wonderful and welcoming every time we walk in. It's the one gym that we can go to and feel comfortable at. We absolutely love it here.
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October 2023 by evelyn randolph
Nice clean gym they just don’t have all the machines I’m use to at a bigger gym .
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October 2023 by Willie Ringo
Charging my card after I was told that it was taken off but your policy say you have to be in person to shut account down but 1 of the employee says that he can take it off but lied about it….. Get you someone that can do they job correctly bad for business plus call n ask for help in Webster plant fitness and still couldn’t get money back
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October 2023 by O. Stevens
I’d give the Planet Fitness location on El Dorado, in Webster, a one-star rating if not for Ms. Dawn’s amazing energy on the overnight weekend shift. I recently began going back to the gym during the day, but was reminded this morning as to why I stopped going to the gym during the day. There is an absolutely TOXIC woman named Gaby who, for some ungodly reason, works the morning shift. She walks in the gym at 5AM with a look of detest on her face. She speaks to no one, smiles at nothing, and disappears into the faculty’s break room for up to an hour—often leaving the counter unmanned for an absurd amount of time. When she returns to the gym floor her energy is unchanged; she stands at the counter asleep or looks at the patrons with a look of pure disgust across her face. The very few times I’ve had the displeasure of speaking to her I’ve left the gym and began shopping around for other facilities. From what I’ve witnessed of her interactions with her coworkers, her almost palpable toxicity is not only reserved for the facility’s patronage.The other staff members are reasonably pleasant to interact with, but their combined positive energies do not make up for the rancid nature of Gaby. I’m truly considering canceling my membership altogether and driving the additional 10 minutes to the nearest 24 Hour Fitness. No one wants to peel themselves out of the bed, at the buttcrack of dawn, muster up the will to go to the gym, only to be NOT greeted—and then glared at by such an unhappy person. God Bless her coworkers for basting in that negative energy.
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September 2023 by Dani Anderson
Very kind and eager to please staff with good attitudes! Super clean facility at all hours of the day and night! Considerate people working out. And super safe feeling environment coming from a woman who works out alone! Five star business!!!
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September 2023 by Irfan rana
There is no system of billing they have . They put me in collection for $104 although as far as my knowledge I did cancelled my membership in past. Anyways I pod $52 a week ago Bcz they told me if u pay half right now we will active membership but they don’t active tried to contact with manager but seems like he is keep ignoring and staff is unable to answer anything. So be carful with billing Bcz they can put anyone in collections to get extra money although other fitness firms canceled membership automatically if u don’t pay 3 month and here they keep charging interest look like. For me look like miss management complexity there is no one responsible person who could resolve issues
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August 2023 by Charlie Rogers
I think it's a fantastic place! Clean, comfortable and the extras like the total body enhancement, the tanning beds and to finish it off the massage chairs are awesome. Highly recommend to anyone looking to better themselves and the price is definitely doable
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August 2023 by Jaydrian Rivera
This gym is amazing and if it didn’t exist I wouldn’t know what to do. It’s been there for me and helped me get through the roughest of times. It’s an amazing and affordable place to escape from the every day stresses of life. This Gym is literally my therapist.
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August 2023 by Sunni Monroe
Super clean, well kept. It is also 0 judgement just like they claim. It is definitely worth having a membership here and I would definitely do the black card holder membership over the basics $10 one
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July 2023 by William Kimbel
Love the new equipment. Always clean and everyone is friendly. This gym cares about their customers and a much better experience than our last gym.
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July 2023 by Merry Meadow
Manager: Elijah at the El Dorado in Webster location.I would like to share a horrible experience at the Planet Fitness located at El Dorado. The manager, Elijah, is over 6ft and very burly (large and strong), and he threatened me to 'get out' and was so aggressive I was afraid for my Safety. Inside this location I was trying to find out more information about the status of my billing account, and he was very disrespectful and his behavior was extremely dangerous. Immediately I asked him to 'back off' as I was talking to a staff member, Abby, and Elijah (the manager) was the equivalent of a 'Dangerous Bully' just because he could. I am incredibly shocked that after spending my money on the June 1st annual fee and two months of 'platinum membership' that Elijah treats his patrons in this destructive manner.Elijah (the manager) just kept 'coming at me' and told me, and I quote, "We don't need your patronage, sign the cancellation of your membership, and "Get Out Now!!" and he looked at me with so much Contempt, just so Evil, and I am still shocked in the way I was treated, the staff members are always so kind and helpful...I'm a 46 year old female, what could I possibly have done to Elijah to be treated so in-humanely, more like discarded garbage, after I paid all of this money, I will Never go back to Planet Fitness in the future after this horrific experience.I think Elijah, with his bully mistreatment and threatening attitude is accepted by Planet Fitness, because Elijah is the manager, and there is not a complaint phone number to make a complaint at, so Elijah can bully, mistreat, belittle, kick members out, and do what ever he wants with "no repercussions." People like Elijah should not work with customer care, especially at a gym.
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July 2023 by Eric Lei
Unlike other planet fitnesses, here is not busy as usual at weekend's night ?
