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April 2024 by T K.
I'm not sure whose britches you're wearing now days in Gun Barrel City, Prosperity Bank but they sure aren't large enough to make me want to keep my loyal customer account there. I put my britches on one leg at a time just like everyone else...you're no better. I very seldom write reviews but I think everyone who wants to open an account with them may want to think twice. I've been a loyal account holder for 6+ years, and prior to that my parents had accounts there for many, many years. Yesterday, I requested an ATM withdrawal increase from $600 (which is there "standard procedure") to $1000. Owning my home and my car free and clear as well as having investments of well over half a million dollars I'd be a shoe in. Never in a million years did I think I would be denied of a $400 increase especially since I have direct deposits, pay my bills with that account, have never been overdrawn, not even sure I have overdraft protection because I'm a responsible adult and don't make withdrawals from this account because I have others I use for that. It just so happened I wanted to do it the other day when I called and found out at that time the limit...I didn't even know what it was. Wanted it for just in case. This bank is mostly located in small towns, which we need, however, there are at least 4 other banks in the same vicinity. The reason I was denied is because my daily balance is $1500. Ok, well? If I withdrew $1000 there'd still be $500 left so what's the problem?? for some reason there has been a lot of turnover there too. Kinda makes me wonder...Anyway Prosperity Bank, you've lost my business and hopefully others will think twice before opening one with you.
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February 2024 by B H
The whole corporation is horrible dose not matter which location you go to omg just be careful about your money watch it closely just saying ?
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December 2023 by Miss Miller
First off I don’t know why this place has bad reviews it must be disgruntled employees because everybody here is very nice the all women team that I encountered today were very cheerful very kind and very professional I opened a new account here today came from Wells Fargo tired of being hacked it seems Wells Fargo‘s security isn’t very tight as I’m always getting hacked by them so came here and opened a new account and everybody was super friendly super nice and the process was super easy even helped me download the app and now they’re getting ZELLE which is great I recommend this bank to anyone looking for a smaller bank that’s not part of the conglomerate chainUpdate : Nov 14 - thanks to VALERIA for helping me out since I live out of state now - you are AWESOME thanks so much ???
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September 2023 by Willowynn Barn
We had a mortgage with Prosperity and 10 years later unfortunately experienced a house fire. USAA gave us our policy limits as if it was burnt to the ground. Every dollar they could. @prosperitybank is holding our insurance money because our loan was an “equity” loan instead of a mortgage I guess. We built it cash and refinanced it to pull the money out.Now that it’s damaged, They say since we are a “builder” that it’s a red flag so We hired a company to rebuild said house and now they have paid off the loan without our consent. That leaves us with not enough to rebuild to its previous value.This is devastating on top of having the house fire being devastating! I had home owners insurance to cover the reconstruction of my home in case of a fire not have to get a loan to rebuild my house.Prosperity has been awful to us through this whole process. They said they have no protocol on what steps to take to draw out on the insurance money, when the bankers spoke with us it was like we scum, they never communicated with us and we had to hire an attorney just to get things rolling.Russell Lindsey at the Clear Lake Branch serves no purpose whatsoever. He is an awful human. Save yourselfHeartache and stress. Go with another bank because you never know when this will happen to you and these people will treat you like garbage.
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February 2023 by Chilly Draco
Very nice and helpful still the best bank
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September 2022 by celticslion
Never has a problem in 15 plus years. Helped my teenager apply for account & enjoy personal customer service smaller banks offer.
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March 2022 by Lorraine Miller
First off I don’t know why this place has bad reviews it must be disgruntled employees because everybody here is very nice the all women team that I encountered today were very cheerful very kind and very professional I opened a new account here today came from Wells Fargo tired of being hacked it seems Wells Fargo‘s security isn’t very tight as I’m always getting hacked by them so came here and opened a new account and everybody was super friendly super nice and the process was super easy even helped me download the app and now they’re getting ZELLE which is great I recommend this bank to anyone looking for a smaller bank that’s not part of the conglomerate chain
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February 2022 by L Miller
First off I don’t know why this place has bad reviews it must be disgruntled employees because everybody here is very nice the all women team that I encountered today were very cheerful very kind and very professional I opened a new account here today came from Wells Fargo tired of being hacked it seems Wells Fargo‘s security isn’t very tight as I’m always getting hacked by them so came here and opened a new account and everybody was super friendly super nice and the process was super easy even helped me download the app and now they’re getting ZELLE which is great I recommend this bank to anyone looking for a smaller bank that’s not part of the conglomerate chain
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June 2021 by Krystle Hildenbrand
Thanks Karen for quickly resolving that issue. Top notch service, very much appreciated!.Thank you?
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May 2021 by Mister Carter
Absolute garbage customer service. Hands down worst bank i have ever had. They canceled my debit card even when i told them not to. Said it would take 7 days to get a new card, 2 weeks later nothing. They said they sent to my address, even though i have a new address on file, and this is the 3rd time i have had things sent to old address. On the bright side, my complete disgust with this bank, and banks in general, have led me to discover that cashapp has direct deposit and debit card features w/o banking rules and run around. I recommend NOT USING PROSPERITY BANK.
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March 2021 by Rachel Fails
The customer service at this location is horrible! I have several prosperity accounts (one of which I have had at home branch location for 30 years) and today was rudely told by a teller that manager was busy without even turning her head (from the drive through) to see what manager was doing! The manager Karen El Haj proceeded to explain that overdraft should be used for “incidental “ charges. What she really meant was instead of doing a one time overdraft you should do multiple as needed to the bank makes the fee on several charges instead of one! Stay away from this location! I might also add they made me sit 20 minutes in a chair to speak to Karen with NO OTHER CUSTOMERS INSIDE THE BANK at 0900 right after they opened!
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March 2021 by Rachel F.
Customer service at this location is terrible! I actually had a teller tell me today that the manager was busy without even turning her neck from looking at drive through line or pausing to see what manager was doing at her desk! I refused to take no for an answer so I went inside and after seeing nobody at managers desk they still made me sit another 20 minutes waiting to see the manager. The manager then informed me that overdraft was intended for "accidental " overages and that she does not allow it at teller window even though this is a practice at all other locations. I might also mention my account is 30 years old so very little risk for abuse of the overdraft. Beware of this location!!! Also be aware they have one notary that takes a 1.5 hour lunch every day and even as a customer she will question what she is notarizing! 100 west medical center Blvd Webster tx 77598
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February 2021 by A Carter
Absolute garbage customer service. Hands down worst bank i have ever had. They canceled my debit card even when i told them not to. Said it would take 7 days to get a new card, 2 weeks later nothing. They said they sent to my address, even though i have a new address on file, and this is the 3rd time i have had things sent to old address. On the bright side, my complete disgust with this bank, and banks in general, have led me to discover that cashapp has direct deposit and debit card features w/o banking rules and run around. I recommend NOT USING PROSPERITY BANK.
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January 2020 by Kelly
This bank will nickel and dime you with fees until your principal is gone. Go to vanguard! [6 days later] My separation fee for closing my account gets returned in the mail because their employees don’t know their process. This fee was not a valid fee to start with!
