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February 2024 by Peter Gilmour
I visited Quest at 106 W. Bay Area Blvd Suite A, Webster, TX 77598. Ragan Room #9 was great. She was able to find a vein in my elbow when no one else has been able to do it for years.
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February 2024 by Robert Entralgo
Professional and courteous staff. Experienced technician extracted my blood with no pain. Quick and fast.
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February 2024 by Charlie Dwyer
The sign-in process was difficult for me. The appointment I made required too much information for my taste.
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February 2024 by Lety Maddix
The woman who drew blood from me bordered on rude. She was very short with me.My husband James went to her right after I did. On the way home he told me his experience with the lab technician was what I described, bordering on rude and quite short with him also.
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February 2024 by Graham Bell
I could not believe the speed friendliness and quality of service
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February 2024 by D “Dslay80” S
I will never be a fan of the self check in experience. But the staff in the back was absolutely incredible. My 15 yr old had been having blood work since birth and from other traumatic experience is absolutely terrified of the process. I can't thank yall enough for being so caring and patient! It wasn't easy but yall was very professional. Have never received such compassion at other locations. Thank you thank you thank you!
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February 2024 by Tim Gamble
When I call Quest and need to talk with someone, all I get is endless phone menus. Please add an option to actually speak with a representative. Thanks.
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February 2024 by Dena Mercer
Technician was Awesome....did not hurt me I am a hard stick?
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February 2024 by ANGELA HINOJOSA
Claudia is very friendly !! She does a great job every time. I go there every 2 weeks for labs and she is the one I want to draw my blood. Great professionalism and customer service.
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February 2024 by Gilbert Jose Aguilar
My first time coming to this laboratory. The lobby is clean and pleasant, but when they call you, the person who assisted me, Shada, was rude! She doesn’t smile, and her attitude wasn’t very helpful. Sometimes, I wonder why some people work with such a bad mood! It seems like they didn’t receive love at home when they were kids! If they don’t like working or think they’re having a bad day, it’s not the fault of the people they serve! I wouldn’t recommend this place unless they conduct a review or intensive customer service training!
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February 2024 by Katherine M
There is no way to make an appointment online. Every link takes you in a continuous loop. Impossible. No employees in lobby to help. Horrible feeling place.
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February 2024 by Iris Iris
Lost my patients blood work! we had to reschedule my patients upcoming surgery due to lack of work ethic, organizational skills, and professionalism. I will not ever refer my patients to attend this Quest location.
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February 2024 by Kathie O'D
QUEST GAVE ME SOMEONE ELSE'S THYROID LABS INSTEAD OF MY B12 LAB!!!I went for a B12 holo-transcobalamin test. I made absolutely sure that I took the doctor's order with me & I discussed it with them to ensure they did the right test. I had tried to get it at Labcorp & the tech had changed the test & did the wrong one, so I MADE SURE that wouldn't happen again.What did QUEST do? My results show my name & date & time of my appt correctly, but the results are for thyroid labs. These must be some other patient's labs because I had thyroid labs done the previous day & these results are not similar to mine! So someone else must have my B12 Results & I've got their thyroid results.QUEST is jacked up and there is no way to contact a human being about this do I guess I'm supposed to drive over there? QUEST IS NOT TRUSTWORTHY!!
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December 2023 by SixthBlondeBunny
Very quick service, friendly staff. Very happy with our visit. Thanks Dom!
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November 2023 by Anna Hosein
This visit to the Bay Area office was very unpleasant, Tatiana was very rude and the blood pressure cuffs are not sanitized they are used on all patients.
