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July 2023 by ASMC R
Both my wedding band and engagement ring came from here. Their jeweler and a gemologist teamed up with my husband to design his wedding ring from scratch. I also had them resize an heirloom ring guard and add a charm to an heirloom charm bracelet. I almost cried when I saw my bracelet - I had never seen it so shiny & beautiful, and my grandmother used to make me clean her jewelry to keep me busy. We originally worked (and eventually developed a meaningful friendship with) with their gemologist, Victoria Strong. We were absolutely devastated to hear of her sudden passing. The entire team here has been great and we’re proud to recommend RB to anyone who asks.
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June 2023 by Steph Lanoue
Today we went to have my wedding ring/s cleaned and engraved. They had mimosas, beautiful snacks (cheese, salami, pretzels, etc) rolled in an elegant paper cone and also ice cream from Cosmic ice cream:) They played 70’s music too!! Wonderful experience while we waited on my rings!! Great job!!! Thank ya’ll!!
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May 2023 by That Tile Chick
Went in to Robbins Brothers to find a wedding band. Victoria helped me out and in discussion she found out I was unhappy with my engagement ring because the center stone didn’t allow the band to sit flush with my wedding band.Quick backstory - I tried to have it fixed at another jeweler and they not only didn’t listen but they did a horrible job. Victoria let me know they have an amazing jeweler and made me feel confident they could melt down my entire ring and rebuild it how I wanted it.The jeweler at Robbins Brothers and every person I dealt with helped me and made me a beautiful ring. I am so happy and grateful for them all. My ring is STUNNING and exactly what I wanted.Shoutout to David for stepping in and helping get my ring finished on time! And big thanks to the jeweler I will proudly wear his custom ring, it’s so special to me!This is hands down the best place in the area!
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March 2023 by Julia Blackshell- Fair
Great experience!!!! Lara Saliba (Floor Manager) was absolutely amazing. She truly cared about making this experience the best for first time ring shoppers for both me and my girlfriend. She took the time to explain the process every step of the way. You could tell she wasn’t just trying to make you buy from the store. She offered a lot of help and insight about the rings and the difference between lab grown and natural diamonds. Lara even explained the finance side of things and what services they offer here at Robbins Brothers. Answered all of our questions in a clear and precise way! Truly thankful to Lara and this store. All in all it was great customer service and I was able to stay within my price range.
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March 2023 by Alexandra Smith
Dalia made the experience of shopping for a ring fun, personal and easy! Her service was fantastic each visit! Can’t wait to continue working with her in the future.
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February 2023 by Ian Arpke-Lone
I worked with Victoria in sales to design and build a ring. I paid a deposit for the ring to be designed almost a year ago. I have still not received the design or a refund. Contacted the store and Victoria multiple times to no avail. Would not recommend using this location.
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February 2023 by colton nelson
My experience with Dalia was nothing short of amazing. She was amazing at every turn! Her communication was fantastic and her quotes were accurate. I couldn't have asked for a better representative to help me build the engagement ring my fiancé immediately fell in love with. Couldn't have done it w/o Dalia and the expert craftsman, Ricardo.
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February 2023 by Rene Hernandez
This place has a great customer service, I'll give them that. But, this comes at a price. Went in to buy a bracelet for my wife to celebrate our anniversary. Everything went well, a month and a day later I receive my second statement and there is another charge of $5,000. Called the credit company to get info but there is no record of this charge. CC says they will have to investigate. Went to the store and manager without any hesitation knows my case and says he will remove this charge. Now keep in my mind, this charge is no where to be found on my robbins profile, his excuse was there must of been another person with my exact name come purchase and that's where the mixup could of happen. I don't believe his excuse. They ask for all kinds of identification. I hate to say this but I believe there is some type of fraud or inside job happening here. One time, maybe but this happen to me twice at same location, same salesperson and same manager giving me the same excuse. Please stay away from this place.
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January 2023 by Cailyn Guy
Everyone is so polite and helpful! Lara is hands down the sweetest and most patient person ever. I was extremely difficult with my rings and she was understanding and never made me feel bad about my million questions and concerns. Nothing compares to the customer service you’ll receive here!
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January 2023 by Cole H.
When I first walked into Robbins Brothers I didn't know much about diamonds and let alone engagement rings aside from price. Then I met Victoria Strong who helped my self and soon to be fiancé pick out a band and style we were looking for. After getting to know Victoria it was clear she really knew her stuff about diamonds and after my family and I came in the second time to make a purchase we spent a whole four hours finding the just the right stone Victoria was very helpful in explaining and even had my mother and fathers rings cleaned while we selected a diamond lol. Through the whole process she answered every question and it was even easier to buy since Robbins Brothers has very competitive pricing and deals. I can't thank Victoria enough for the experience and help she provided. I'll definitely be coming back soon to pick out a wedding band. Thanks Victoria!
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December 2022 by Zeferino Anaya
The store is gorgeous and immaculate. The layout is easy to navigate. We were especially impressed by the staff’s knowledge, in particular with Dalia. She was warm and friendly. Conservation was easy flowing and I experienced no pressure to buy. Her passion is contagious. We will definitely be returning!
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December 2022 by David Arriola
One of the best places to get quality merchandise and service. Ms.Dalia is a very knowledgeable person and respectful. Best costumer service any one can ask for! I recommend asking for her when going inside!
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November 2022 by Joseph Howard
I worked with Melissa to create the perfect ring for my fiancé. She was professional, helpful, and fair. I highly recommend the Robbins Brothers to anybody shopping for jewelry.
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October 2022 by Alex Lumsden
Cici was so attentive, caring, and helpful for the entire visit as soon as we walked into the store. She was absolutely lovely. Wonderful experience. Wonderful store. Wonderful atmosphere. We bought the same day! We were able to find a ring that was able to compliment my very unique engagement ring shape in a short time. It was so simple and they even gave us some celebratory champagne! I’m already wearing my wedding band around (even though we aren’t married yet) because I am just so happy with it. Thanks y’all!! :)
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September 2022 by Althea A.
Dalia helped me so efficiently in buying a new engagement ring after I lost mine. She was so quick and helpful and the ring came out BEAUTIFULLY! She made sure every part of the ring was exactly what we wanted.
