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April 2024 by Jerri Roth
I had an 1 inch crack in my windshield, I took it in to repair within 2 weeks. When it was repaired at the Safelite Webster location I left with a 5 inch crack. Within 1 week it was 3/4 the length of the windshield. Now the crack is moving up on the windshield. I’m very disappointed and wil never go to Safe lite!
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March 2024 by Narce W
Quick, clean work
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March 2024 by Mark Goforth
We were in and out in 20 minutes on a last minute appointment. They did a great job for us.
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March 2024 by Karen Matthias
My husband and I went to Safelite auto to get our windshield repaired. The service was outstanding. We were told the process and how the windshield repair would look afterwards. We were told how long it would take and were informed of their progress throughout the allotted time. I highly recommend Safelite if you have windshield damage. Don’t put it off the situation only worsens.
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March 2024 by Michael Krokrich
Very fast and professional.
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March 2024 by Karyn T
They arrived on time and repaired the window.. extremely convenient to have them come to your location
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February 2024 by Rick Waits
In store installation is hands down better than the mobile service. Don't use this mobile service, they won't show up.
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February 2024 by Mai Spickelmier
First, I don't usually write reviews, but felt the need in this instance. Scheduled my windshield replacement for the shop due to having to calibrate the cameras. I was told to be back in an hour due to shop closing early. When I returned my car wasn't ready and employees were sitting around the waiting area not leaving seats for customers. When I got my car, there was debris all over the dash that I vacuumed out. Flash forward, I heard noise coming from the windshield. I discovered that they didn't properly reinstall my trim and lower gasket. Attempted to call and speak to a human about the issue. Nope, just a bot to reschedule. Now, I have to take the time to take it back to be correctly repaired.
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January 2024 by shelby pyeatt
Someone smashed my car windshield in a theft attempt at my apartment, so my insurance provider got me scheduled with Safelite for a Saturday appointment. I was hesitant about this after reading the reviews, but I'm trying to buy a house and was dealing with phone calls about that, so I rolled with what was set. I made sure to take detailed pics & video of my car interior beforehand, which I would have done regardless of who handled the work.My appt window was between 8am-5pm, and I got a call just after 9am from the tech to say he was on his way. Christopher, my tech, was friendly & respectful on the phone and in person. He said it would take 1.5 - 2 hours to complete the job, but he finished in just over an hour. When he was finished, he gave me the do's and don'ts for the next few days, and my new windshield looks perfect! He did say that one of the sensors for the windshield will need some double stick tape to adhere back into place, and that he didn't have any with him, but that wasn't a big deal and I can take care of that myself.Fingers crossed that there are no complications. There's some weather coming to H-Town this week so hopefully the work holds up. Will update at a later time.
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December 2023 by michael brown
They did a great job! You can't even tell there was ever a chip! Very helpful and friendly staff.
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December 2023 by Aggro Amos
If I could leave a zero star review, I would, but unfortunately I cannot so I am giving a one star review that is Not deserved.I am not surprised at all by the poor reviews left about this establishment after my encounter with a technician named JUSTIN.When we asked him a question about something that seemed to be missing he got defensive, said it was not there. The problem is the way he said it with an attitude condescending and raising his voice at me. When I asked him who are you talking to like that he said I'm talking to you so I asked to speak to his supervisor. By what I can see from the reviews, this is going to result in a dead end, so I will need to escalate this further. At that point, I told him the conversation was over with him, and I went inside and spoke to the receptionist who was very nice. In true fashion, Justin needed to get the last word in and begin making a scene inside of the establishment when I was leaving. To which I told him thank you for doing that because now there's witnesses here including the receptionist to see your behavior, and in addition to that, you're just digging a deeper hole for yourself.I would refrain from going to this establishment, and if you are left with no resort, but to go, please ask to NOT have Justin as your technician.I, too am a business owner, and I would not tolerate one of my employees speaking to a customer like that.
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November 2023 by Jocelyn Brown
They seem like they do not want to repair cracks and only try to find ways to replace your whole windshield. It was weird that they said they could repair the cracks but when I told them I had great insurance they changed gears and said they had to replace the whole wind shield for 2 cracks. Took to dealership and they fixed both cracks no problem and they' said nothing was wrong with windshield because the cracks were in a corner. They may be a money grab.
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October 2023 by Zachary Kramer
Nice to know this place has lied to me.When going to get my windshield replaced I got a call about 5 minutes before my service to be told my side moldings were one time use. Being a former body technician myself, I understand what that means.Fast forward 2 months I’m standing here at the dealership where I got the car, and am being told that no those parts are not one time use. Doing my own review of the parts I have also determined that no they are not one time use.I’m forced to purchase new moldings due to incompetence. Thank you for making me waste my money.On top of the scratched windshield they gave me. I got it for a discounted price, but none the less the quality of service here is poor.Like getting lied too and having incompetent technicians on top of scratched windshields, this would be your place to get a service.
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October 2023 by Clarence Murray
So far so good with our windshield replacement. Had it replaced yesterday and was told it would take two hours, so we got an uber to a breakfast place and was back in about 1hr 30 mins and it was done. Windshield looked perfect and everything installed well as inspected. No issues so far but with a lifetime warranty, shouldn't be a problem to bring it back and have it repaired.
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October 2023 by Anne L.
I figured with all the bad reviews on here I should leave my good experience. Just had a new windshield installed in my Volvo XC90 this am and everything went great. The time frame they gave me was 2-1/2 hrs. I got a call under 2 hrs later that it was ready to go. The car is clean inside, the tech was courteous and the receptionist was very nice. Nice clean lobby with plenty of waiting room. I do recommend them.
