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January 2024 by Ruby Garza
I couldn't find what I need
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November 2023 by Jesús Hernández
The Big Scam: Nobody Should Buy at SpiritI'm writing this review to warn other potential customers about the big scam that is Spirit Halloween. I recently purchased a size L costume from the store, but when I got home and opened it, I realized that the contents were actually size M.I immediately went back to the store to try to exchange the costume, but I was told that I couldn't because of their limited exchange policy. The policy states that refunds are only available until October 23rd and exchanges are only available until October 26th. I made my purchase on October 26th, so I automatically lost the right to ask for my money back or exchange the costume the next day.I spoke to the manager and customer service, but neither of them were willing to help me. They simply said that I should have read the exchange policy more carefully before making my purchase.I am so disappointed with the way that I was treated by Spirit Halloween. It is clear that they are only interested in making money, and they don't care about their customers. I will never shop at Spirit Halloween again, and I urge others to do the same.I hope that my experience helps others to avoid getting scammed at Spirit Halloween.
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November 2023 by MC MC
ALL-STAR✨✨✨✨✨✨✨✨✨✨✨✨Julie and her co-workers at Spirit Halloween truly deserve recognition for their exceptional customer service. Their genuine assistance and friendliness made our costume shopping experience wonderful.Julie's exceptional skills and dedication, clearly demonstrate her potential for advancement, within the company.I highly recommend considering her for a promotion, as she undoubtedly goes above and beyond to provide an outstanding shopping experience for customers like myself.????♀️?♂️?♂️???
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November 2023 by Monica
PLEASE make sure you check your costumes are okay cause sometimes they will be incomplete and they will NOT help you at all.Their policies are just like that. Charging $35 for $6 dollar plastic pants.
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November 2023 by Rainey Janke
If you want costumes, go to Amazon, and if you want decorations, go to Home Depot. This is the worst store in the worst employees.
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November 2023 by Thayfeliz Diaz
Bad Services, no changes even with the size, this store is a scam
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October 2023 by Edy Marirza Torres
I went in today at 3:30pm and the guy with long hair and painted nails cashier 339515 literally took the things out of my hand it even fell down his hands because he did it so violent. Didnt even say hello, or thank you. Very bad customer service. Hes eating thanks to my 100 dollars i spent today. Youre welcome rude guy!!! Be happy and thankful with the hand that feeds you.
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October 2023 by Michael
They show a buy one get one 50% off in emails but it’s not honored at the store.Not to mention damaged merchandise left on the floor to be sold at full price.
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October 2023 by Snow & Ice
Always fun to go into the store. ?. Lots of cool stuff for Halloween.
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September 2023 by Google user
Always fun to go into the store. ?. Lots of cool stuff for Halloween.
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November 2022 by Yes Zzzx
This store has the worst customer service!!! I told the front counter man that I was coming back for the costume and asked him if he could hold it for me. When I came back to the store which was ten mins later or less I asked Ricky who was also the front counter cashier about the costume and he said there was nothing back there. I told him about the size and he said that the costume didn’t run that size. Of course I knew he was lying since I was just at the store. So then we asked the first guy and he told me that he thought I had said put it back which obviously I didn’t. He put the costume back!! I was mad because it was the last one and it would’ve been crazy to find that same costume somewhere else. I just don’t get what was so hard to Go the extra mile and just keep the costume there so I could come back for it. Some people shouldn’t be allowed to work with people in general.
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November 2022 by Hannah Herrick
So much fun. Staff was helpful. Selection was outstanding.
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November 2022 by Jesus Cifuentes
Nice place with bunch of cool things to see.
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November 2022 by Gabi Tellez
Favorite place to shop year-round!
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October 2022 by Sameih F.
Garbage online service, ordered costume on 10/922 paid $22 for 2day shipping not only did it not come in 2days, the Dam costume is still not here. Unreliable, rude customer service, guy was yawning and talking to everyone on his end. I finally said hello are you going to ask for my order number. He's like uh yea yea what is it. Please I will be charging thos back so fast. No service,No costume, no respect, NO MONEY!!! STRAIGHT GARBAGE!!!
