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April 2024 by Kolbie
I loved the pool the rooms are good rooms small but love it!!Nearby activities: Going to the beach NASA the Health MuseumFood & drinks: The food is good and they have cottage cheese mmmm! Cokes.
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March 2024 by Julian washington
Kelly , the desk clerk , and management provided great customer service . The rooms are spacious and the hotel well kept.Rooms: Clean and updated rooms
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March 2024 by novelle mills
Brittanie is the best! This hotel thrives whenever Brittanie is at work. She's always in a cheerful mood and always makes you feel welcomed. Unfortunately I can not give a 5 star review as the rooms and the hotel itself is a bit outdated and they can be rather pricey in comparison to hotels that offer the same benefits, if not more. Internet could also be faster. The food here is actually pretty good. Wish guests who weren’t diamond elite would stop parking in the diamond elite spots. All in all decent place to stay, just might want to explore different options during holidays or other events in the area. Just some fixes and this place would be deserving of a 5 star but Brittanie alone can not save it.Rooms: The rooms are okay. For the price that is asked, the rooms are outdated and lacking in comparison to other hotels at the same price or even cheaper. Rooms could use new furniture and maybe better internet.
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November 2023 by Roxana Betancourt
I had to stay there bc my surgery was at HCA Clearlake, so the location was very convenient. The building had so many amenities, and that was really good, Clean rooms and very spacey, breakfast looked amazing, and my family enjoyed it. It was a shame I couldn't eat bc my surgery.Totally recommend this hotel.Food & drinks: The best breakfast.
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November 2023 by Nathan Wahlgren
My room was clean and comfortable, and I liked the space themed art everywhere. Front desk staff was very friendly, evening receptions with complimentary food and drink are a really nice touch. I didn't care much for the location in suburbia, but there are several restaurants within a relatively short walk and many within a few minutes drive. The only negative thing I can say is that the water pressure in the shower was very disappointing.
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October 2023 by Nicholas Russell
Big quiet room on the 4th floor. Staff was exceptional. Good gym. Good breakfast. Nice mix of people from NASA, students, military, families. Great location.Good vibes. Would recommend and stay again.
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September 2023 by Heather Bergman
Big clean rooms, really big shower, nice pool with lights at night and a hot tub, games to play, theater with comfy seats, and a big delicious breakfast. The staff here was so nice. Another hotel cancelled our reservations last minute and the staff worked with us to squeeze us in on a really busy weekend. Would absolutely stay here againRooms: Big and clean. Great shower!Nearby activities: Right by the mall and a room of other activities and food.
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August 2023 by matt day
I stayed here for a week on a solo business trip so I got an idea what was going on.I had a very pleasant and enjoyable time here. It has a very relaxed atmosphere and the staff were all extremely friendly and helpful.My room was spacious and comfortable and I found it easy to sleep. The laundry room was a big plus when staying for longer than a few days. Three nights a week they do a "social evening", laying on some free food and drink, which was a nice touch.Some aspects of the hotel do seem a bit tired and could do with being updated, e.g.t he in room dishwasher, outside grills. Also, the in room kitchen area ventilation is not great...two fire alarms during the week (one my fault!). The single use plastic cutlery also not something I am used to.Still, overall a stress free stay, thanks!
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August 2023 by Balakrishna Yanamalachintala
Very good and clean hotel to stay near NASA. My only disappointment is i booked for 2 rooms and asked them to give it closer. They gave me one on east corner and one on west corner. Water in shower is like a skate board force. Thats the only issue. Apart from that everything is good in this hotel. Front desk women are so friendly and helpful.
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July 2023 by misty r.
Please understand we loved our stay here and the staff was more than accommodating. The reason behind our 1 start rating is our belonging were stolen from the storage room that are offered here. We were here from end of February to july 8th. During this time they had a company come in toChange out the locks in the entire building. I am only assuming this is when our stuff was stolen because you could tell they were in no rush, they un zipped and zipped back up a backpack where our personal stuff was taken from, they took out some items from some boxes and put the boxes back in the original shipping boxes. Scary thing is OUR card that opened up OUR storage was able to open EVERY storage door. Which we found out after the items were stolen. I have video and pictures of our card being able to open every door. So not only do I believe it was the company hired to replace the locks, there was a system glitch that allow anyone to open the doors. We filed a police report and was told by Staybridge management to contact their insurance. We were just told their policy does not cover items stolen while you are there. So be very careful and I would even go as far as setting up a portable camera if possible since no one can be trusted and Staybridge will not help us to replace the items that were stolen. Only reason we were here was because we had tornado damage and our home was being rebuilt. Don't think we will be staying at any IHG hotel from this day forward. We were told numerous times by management they would make this right and just to be told no it's not covered is sad and really shows how they stay behind their word to make things right. Our insurance paid them almost $60k for our stay here, just to be robbed during a already difficult time in our life.
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June 2023 by vh
My daughter and I stayed here with our pup and we were very happy. We especially liked the pool. It was small but inviting, and it really looks like the pictures. The service was nice and the room clean. The only negative was to be told the dog fee was a deposit when the $75 is a non-refundable fee. They don’t have that information on the website so she called three* times to confirm it was only a deposit. Dog fees are standard, we would have paid it— but they should be more transparent about it. Other than that, we loved our stay.
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June 2023 by Viv H.
My daughter and I stayed here with our pup and we were very happy. We especially liked the pool. It was small but inviting, and it really looks like the pictures. The service was nice and the room clean. The only negative was to be told the dog fee was a deposit when the $75 is a non-refundable fee. They don't have that information on the website so she called three* times to confirm it was only a deposit. Dog fees are standard, we would have paid it-- but they need to be more transparent about it. Other than that, we loved our stay.
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May 2023 by Treva Gulley-Sims
My husband and I stayed at this hotel over the Memorial Day weekend. I was very pleased with the service. Pet treats were provided! Breakfast was good which there was a variety every day. The staff was friendly and kind. Sharaffeh who was at the front desk had a kind and delightful personality. We will be back!The rooms were a good size and the beds was very comfortable. Our room was clean with new towels and washcloths every day.
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May 2023 by Nathan Benoit
Staying here, the rooms are fine but for the first time in a very long time I was asked to leave the common area because I have a dog. Mind you she is my service animal and wearing a vest. I told the receptionist that when she came to ask me to leave while I was enjoying a glass of wine and she (my pup) was laying next to me. As someone who stays in hotels 120+ days per year I now remember why I switched to Marriott. Never coming back.
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April 2023 by Taylor Wheeler
Rooms were great well kept service staff was fantastic though they don't talk much. Food was iffy at times but very convenient. Well
