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March 2024 by Sean O'Rourke
Don’t ever rent for more than minimum 4 hrs. If you’re late you just get bumped up to the hourly/daily rate. If you start at the daily rate and bring it back early you don’t get any credit.I rented a chainsaw, a stump grinder and a trailer. They were in ok shape. About what you’d expect from a reasonably well maintained rental.
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November 2023 by Ronald H.
So, RF Installations finally agreed to come install a door knob today. However, the door is now cracking around the hinges. Please see attached picture. RF Installation has seen photos of the door and is claiming that the manufacturer made a faulty door. Kenneth at RF Installation claims the manufacturer will have to come to my house to look at the door because it must be their fault. RF Installation is a terrible company to deal with and Home Depot refuses to provide decent customer service.
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November 2023 by L W.
I never got my refund from my Van rental. I asked for their help and they handed me the same receipt I already had and said well it was refunded the same day and nothing else. Absolutely ridiculous. Will never use them again.
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October 2023 by Silvia S.
Not very friendly staff and justin so called manger wouldn't honor the price that was clearly on shelf.
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October 2023 by Marc L.
My high hopes just came crashing down. After trying to save money by using cheap labor for home remodel I decided to give The Home Depot a try since I always see there kitchen remodel center and such. Jayleen, who is a The Home Depot associate is great! She made me excited and tried to save me money. I mean everything was great. I had my cabinets picked out, my counter tops picked out, the back splash picked out and even the accessories like the kitchen sink. The problem began when the delivery of the cabinets were not delivered at the time promised. So, how does this that big of a problem, you may ask. It's a problem if you are the only person your household and cannot take time off from your job. I was able to take time off, but I had to work around it. I had to conform to The Home Depot timeline, which is Monday - Friday, 8am to 5pm, not weekends. Those are my work hours and I have to work to pay for the remodel. So everything is on hold until I am able to take more time off the have the cabinets delivery rescheduled and then coordinate the counter tops, ceramic back splash, installation. So in short. If you happen to live alone for whatever reason, and have only yourself to run your household then The Home Depot is not for you, concerning having installations done by The Home Depot. For about 12 cabinets kitchen remodel from The Home Depot is going to cost me about 14K, and I have to coordinate the work cause they don't work on weekend or after 5 p.m. I hope this helps you with your decision.
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August 2023 by NATA Group Corp
The tool rented was broken, took it back, and exchanged it. They promised and recorded in the file too.The second machine was also not in perfect condition.The customer service while returning the machine was Felisha, didn't listen and rushed to close and over charged. Talked to Manager James and Johnny and promised to correct the issue after 24 hours.Unfortunately nothing was fixed, attempted to call and kept on hold for more than 30 min.Poor performance by rental department. Usually homedepot was great.. all because of one person's carelessness and mistake the issue has occurred.. NOT WORTH FOLLOWING UP.. what else to say..
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August 2023 by Jon Roland
I am very disappointed in this huge corporation for not taking care of their customers. I rented a chainsaw for a full day but after one hour of use it started spurting oil. So, I did the right thing and stopped using it immediately so I dont destroy it and I called and let them know. I was on a job and couldnt run it back to them immediately so about 3 hours later I was able to take it in and talk with them. They did not give me a credit to rent another one as the job is far from done. They did not give my money back that I paid for a full day and only got one hour of use. They gave me back $18 of the $85 that I spent and said that is all they can do, sorry. I still have the same job to do so I will not be renting from this giant corporation that does not care about its customers when I do that job or any future jobs.
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July 2023 by Bob Zabierek
They took good care of us!
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June 2023 by Jose Tavera
1.Their rude employee tried to charge me what was basically an “early fee” due to flaws in their system since I rented it for 24 hours, from 7:50 AM Friday to 7:50 PM Saturday and was returning it early at 7:50 PM Friday.2.The sod cutter had dirt in the tire threads and the employee wanted to also charge me a $200 cleaning fee.3.I went home to clean the tires and re-read the contract I signed, because I didn’t have it with me at the time, and to my surprise, the cleaning fee should have been at most $75.4.Moral of the story, yes clean your rental tools, but also bring your contract!5.Message to Home Depot, please get your system fixed! How does it make sense to charge what's basically an “early fee” that’s asinine.
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June 2023 by Jillian R.
This location is amazing from their kind and oh so helpful employees plus the fact that everything is ALWAYS IN STOCK when you need items for your next home improvement project.
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May 2023 by Alayna M.
Ivy is incompetent, no one should have to go take pictures of bar codes so she can do her job. The number she needed was already on the item and she still couldn't manage. Then she snatched the money out of my hand bc I didn't want to listen to her excuses.
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April 2023 by Amir Tajdar
Love it
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March 2023 by Ronnie G.
Literally any time I curbside order something, after ten minutes of waiting I have to go in and stand in a 20 minute line in order to flag someone down to give me my order. The Friendswood/Pearland Home Depot is more customer service friendly. They seem to be the better store to buy from. I'll be purchasing from them from now on. If not them, Lowe's one exit down from Home Depot in EL Dorado seems to have faster customer service and curbside delivery.
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December 2022 by Sitza A.
This store can pride itself on "Consistency" from the original store opening to today Good customer service is nil to none. Trying to get assistance is impossible. Today I was in search of a specific type of lightbulb. Entered the store saw a Home Depot associate ' asked where bulbs were located. The associate (White male, salt & pepper facial hair) told me Aisle 1. Did locate the bulb area but unable to find the specific lightbulb. After searching a bit I saw the same associate & "TRIED" to ask for assistance. He informed me he was busy helping someone else & dismissed me by saying IF I have time I'll send someone to help you. Not sure if that meant "stick around & you'll find out IF I had time to send you assistance or go away because I can't be bothered".I finally located Angelica who works in the customer service area. She was kind enough to assist me. At my request passed my negative experience onto management. Management did respond & was very courteous. I will continue to avoid this location as it's not the first time this has happened.
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October 2022 by Scott Nicholson
Rented insulation blower from here because the Home Depot by my house had theirs stolen. The people at the League City store are unknowledgeable telling me one thing but something completely different when I returned the equipment. I will never go back to this store.