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December 2023 by Jude
This review is not reflective of our entire U-Haul experience, but instead the return of our truck and dolly to U-Haul NASA 1 Road in Webster—more specifically—our positive experience and appreciation with and for Pam; a lovely and caring individual who made our homecoming easier. Thank you, Pam. We are so grateful for your guidance in returning our equipment. You made it just about effortless and took our stress concerning the return from a 9 to 0. We will be making another trip in the near future and hope to work with you again. God bless!
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September 2023 by Kristin Gates
Pam is incredible, went above and beyond to help us. Friendly, knowledgeable, and very kind. You are lucky to have her as an employee!
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May 2023 by Dom
Rude woman at desk didn’t even acknowledge me when I walked into office. . Office and truck filthy. Horrible hours. Kemah uhaul much better
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January 2023 by Debra Patterson
Clean store & friendly employees
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December 2021 by Abi
I just came in from out of town today, Friday morning. There’s an older man with grey thinning hair wearing a t-shirt and shorts who was grossly rude to me. When he opened the door the first thing he said to me was “ Did you need something” He proceeded to raise his voice and had a terrible attitude with me. I was trying to drop off a U-Haul truck at the correct location. This man said to me “ How long is it going to take you to come get your car back, you can not be on my lot”. If your coming from out of town just beware of this man’s hostility. He should not be in customer service if it’s too much for him.
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August 2021 by Seascapes
I just came in from out of town today, Friday morning. There’s an older man with grey thinning hair wearing a t-shirt and shorts who was grossly rude to me. When he opened the door the first thing he said to me was “ Did you need something” He proceeded to raise his voice and had a terrible attitude with me. I was trying to drop off a U-Haul truck at the correct location. This man said to me “ How long is it going to take you to come get your car back, you can not be on my lot”. If your coming from out of town just beware of this man’s hostility. He should not be in customer service if it’s too much for him.
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July 2021 by Lisa Arredondo
This is my second time renting from this location I highly highly recommend this location extremely professional very friendly and best prices in town I will continue to use him for any of my rental needs in the future. Never charges any extra fees I’m very flexible best U-Haul rental in town by far I have use many in my time!!
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April 2021 by Brady P. Dugan
The last two times I’ve tried to rent from here the guy inside has been insanely rude. Borderline belligerent. Really just confrontational for no reason. I’m just trying to help my mom move, not get in a fight with a guy who is supposed to rent me a box truck.
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April 2021 by Rosyness Rose
It's a good truck. It moved all the things.
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October 2020 by Melissa Androsuk
It's a good truck. It moved all the things.
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June 2020 by j v
Great place. Nice people. Very fast. Clean facility. Clean truck. Watched manager clean and sanitize truck. Couple before me very rude, woman yelled At manager for no apparent reason turns out they were at the wrong U-Haul
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January 2020 by Antoine Young
Are you kidding me ?Doors are closed because you have ERRANDS to do !!!GFHO
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May 2019 by Adolfo torres jr
Worst customer service ever and management dont care talk to two supervisors and one of them even yelled at my wife over the phone. Do not use them
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January 2019 by jim nielsen
They are slow slow slow
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September 2018 by Amber Truitt
The owner is such a nice guy!
