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June 2025 by Alejandra Martinez
Bad service they never answered the phone
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June 2025 by Dani Alvarado
Terrible service, rude and unprofessional. HR needs to step in and talk to them about lashing out their personal frustration.
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October 2024 by Diana A
Debt card machine broken couldn't get 2 new ATM cards at the time because I opened 2 new accounts, then I was obligated to change my last name for my original account and of course couldn't get a new ATM card because debt card machine was broken 🙃 I started to have many problems with purchases with my original ATM card because of name change, I misplaced my original card and I was charged $15.00 to get a replacement debt card machine wasn't broken enough to charge my account. So much for helping out your customers. So many other financial institutions with great incentives. I’ll be moving my business elsewhere.
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August 2024 by ALBERTO DE LEON
Long lines! Slow customer service
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July 2024 by Spotify
Gave me Wrong Deposit Form My Check got Sent to Someone else ??? IBC WTH i Need help i havent gotten my check i called n yall aint helping
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July 2024 by Fabian & Belinda Guerrero
After banking for so many years we've decided to close our 3 accounts. 3 weeks ago I went to get a cashier check and I was treated like a criminal, that held me hostage for 45 minutes asking me where I had gotten so much money. Please don't bank here and look how many bad reviews they have received.
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July 2024 by Sem Garza
Needed to do a wire at two different banks. Was taking a long time, so my wife stayed to do the wire at IBC while I left to do the second wire at FROST bank. I went to Frost, completed the wire and then went to Walmart to do grocery shopping, and my wife was still waiting to be seen. Tellers at IBC apparently aren't trained to do wires like they are at Frost Bank. Shouldn't take an hour to do a wire. Took Frost Bank 8 min.
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July 2024 by Martha Colon
Visit Weslaco IBC Bank today. It didn't take them even 5 minutes to speak to me and the lady who helped me was very kind. Very good service! ??
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May 2024 by Eduardo Nava
We arrived 3 minutes before closing and they attended to us and closed the door right at the time indicated.
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May 2024 by Gilbert Curiel
Never answer their phones. This bank is trying hard to close it’s doors.
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April 2024 by Aby Pérez
Very good service ?
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March 2024 by Charli
Too long an hour 10 minutes waiting in line today The staff focuses on the outside area only, it is their priority clearly seen and inside two people answering a long line they have a staff that does not help at all, when arriving with the person tells you that the terminal does not work and does not give you more options to go to someone else who can help you or that the terminal works really badly #ibclaredo
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February 2024 by hunter Martinez
This bank is ridiculous. $15 for a new card when I know I put the exact pin I have for all my cards & I let them know the issue, the lady asked if had put a 0 in my pin no I did not I know the exact pin I put. They don’t care about losing you as a client once my transactions are done pending I will be coming back to close my account. Couldn’t help me at all.
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February 2024 by Sugy Garza
Very late, they only have about 3 cashiers, 2 take care of the cars and one with the people who are inside and there is such a long line, I think they should fix that because sometimes it takes us more than 30 minutes waiting to be served, thank you
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March 2023 by 0 M
I hate this banck ATM never have money . Waiting Waiting
