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March 2024 by Charli
Too long an hour 10 minutes waiting in line today The staff focuses on the outside area only, it is their priority clearly seen and inside two people answering a long line they have a staff that does not help at all, when arriving with the person tells you that the terminal does not work and does not give you more options to go to someone else who can help you or that the terminal works really badly #ibclaredo
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February 2024 by hunter Martinez
This bank is ridiculous. $15 for a new card when I know I put the exact pin I have for all my cards & I let them know the issue, the lady asked if had put a 0 in my pin no I did not I know the exact pin I put. They don’t care about losing you as a client once my transactions are done pending I will be coming back to close my account. Couldn’t help me at all.
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February 2024 by Sugy Garza
Very late, they only have about 3 cashiers, 2 take care of the cars and one with the people who are inside and there is such a long line, I think they should fix that because sometimes it takes us more than 30 minutes waiting to be served, thank you
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March 2023 by 0 M
I hate this banck ATM never have money . Waiting Waiting
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February 2023 by 0ctavio martinez
I hate this banck ATM never have money . Waiting Waiting
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January 2023 by Nayely L Ochoa
Super slooooow the drive thru I make 1 hour waiting for a simple deposit i'm so disappointed and was no line
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January 2023 by Atanacio Orias (Nacho)
Every time I go inside the bank everybody seems to have a bad attitude and when I go through the drive thru they take forever!
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December 2022 by Okie Dokie
Every time I go inside the bank everybody seems to have a bad attitude and when I go through the drive thru they take forever!
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October 2022 by Phil Colley
Typically the customer service is horrible. You always have long wait times and it is impossible to get or keep them on the phone. But recently I had to change my checking and the manager, an awesome young lady and another lady at the desk in the lobby were awesome. They took care of me and got everything done I needed. Much as gracias ladies. Great job.
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August 2022 by Cesar Garza
Would not recommend to stop here. Not enough help. Waited 40 minutes in line.
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July 2022 by melissa urquiza
They always hang up
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July 2022 by Noe Acevedo
If I could give zero or negative stars I would. Long wait times. They need more staff available.
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March 2022 by Jassel Gonzalez
The wait time to get seen is ridiculous. There is no line at the counter. 6 girls standing behind there waiting for people to show up. While 8 people are on the waiting list to get assisted on the floor and only one girl helping the same guy for 40min. Apparently no one else can assist her. So stupid.
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January 2022 by Esmeralda Rojas
Worst case experience every, staff is not helpful at at I’ve been banking with IBC for over 6 years never had I ever had any issues with the bank itself but the staff of the bank in Texas Blvd is so unhelpful! Went to get some change they were not able to help me at all asked to speak with the Manager the lady there was of no use at all! They need new management in the bank cause the staff there is of no use or not willing to help out whatsoever! Will be switching banks soon! Pitiful pitiful staff!
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November 2021 by Edward Zavala
Very ignorant staff. Sad.